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Jingthing

What's the expectation when an expensive Asian restaurant doesn't have rice?

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Recently came across a new restaurant drama (to me) which is saying something as I'm such a restaurant maven.

 

Went to one of my favorite EXPENSIVE Chinese restaurants and ordered up some dishes and rice of course.

 

The dishes arrived. Then I was told they were out of rice and it would be 20 minutes to cook new rice but I was offered a small bowl of COLD AND GREASY fried rice. I was told this would be free.

 

Now I know many Western people like to eat Chinese food with fried rice but I don't. 

 

So anyway, it was either accept this sorry situation or wait 20 minutes and then the main dishes would be COLD. 

 

Now an unusually excellent restaurant especially with a regular customer would say, sorry, we'll recook your dishes fresh or perhaps even comp the entire meal. But this place isn't that excellent. 

 

So I accepted it and sure enough the meal was largely ruined. Yes I could have asked them to heat up the fried rice but that would be like lipstick on a pig.

 

The bill arrives -- the rice is still included. I got them to take that off but now I feel badly about this place. Now is there a need to be an A-hole every time and confirm they actually have rice ready (with a considerable language barrier)? 

 

Was I too soft on them? Would you have demanded they recook the dishes when the rice was ready? Keep in mind I'm talking about an EXPENSIVE restaurant. Obviously in a place with 100 baht dishes you don't expect to be treated royally.

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1 minute ago, CharlieH said:

If it was an expensive retaurant then standards and service are expected to match.

 

I would have said do it right or not all. You should have been informed at order placement regarding the rice situation so you could decide, not after the food arrived, that's not acceptable. (IMHO).

 

Had they told you upfront, your entire order will be 20 minutes due to the rice, you can make an informed choice. NOT bring it then tell you something is missing etc.

I agree but remember this is Thailand. Of course they didn't tell me about the issue when I ordered. If they had I would have said, no problem, I will wait. Also keeping in mind this is Thailand, I could have said take the food away and give me fresh food with the rice but I think we all know 99 percent of the time restaurants here would NOT recook the dishes fresh. So they would somehow heat up the existing food, degrading it.

I don't think demanding such excellent service as you describe usually works very well here. Could get fluids in your food for that.

I suppose someone will say don't go there again. But I want to but I don't want them to screw me over the same way again. 

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4 minutes ago, ezzra said:

I liked the part with the 'my favorite EXPENSIVE Chinese restaurants'

conclusion, the more pompous and pretentious the establishment is, the further one should keep away from, but if you still go there hoping for a good experience be prepared take their Nouvelle cuisine attitude with your strides...

The food is really good. It's not anywhere near the most expensive Chinese places here. I consider it good value and also they have quite unusual to find dishes here.

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6 minutes ago, BritManToo said:

I would have left without paying, never to return and ate somewhere else.

Maybe you wouldn't if they had food that you love that you can't get elsewhere. 

 

I totally agree if it was a place you could easily remove from your list without pain that would be the thing to do, not reward them with future business. But in this cases, a much bigger loss to me than them. 

Edited by Jingthing
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Just now, Jingthing said:

Maybe you wouldn't if they had food that you love that you can't get elsewhere. 

No food is worth my self-respect.

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2 minutes ago, BritManToo said:

No food is worth my self-respect.

Then you're not that seriously into food. 

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Just now, Jingthing said:

I agree but remember this is Thailand. Of course they didn't tell me about the issue when I ordered. If they had I would have said, no problem, I will wait. Also keeping in mind this is Thailand, I could have said take the food away and give me fresh food with the rice but I think we all know 99 percent of the time restaurants here would NOT recook the dishes fresh. So they would somehow heat up the existing food, degrading it.

I don't think demanding such excellent service as you describe usually works very well here. Could get fluids in your food for that.

I suppose someone will say don't go there again. But I want to but I don't want them to screw me over the same way again. 

You emphasized the "expensive" aspect which to me also means upmarket etc. If they are charging the high price then they should have to back up the price with the said service.

You seem to be complaining and yet defending them. Ultimately of course its your choice and mine is just an opinion. But if I am paying for quality and service, I dont care what country I am in a standard is expected to support their price. Which in this case it appears was not given.

It wouldnt stop me returning, but if I did I would make clear at order my expectation and wants at the point of order to ensure it was understood and hopefully avoid that issue again.

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The way I think I'll deal with this is to have a phrase in google translate into Chinese that says:

 

Please confirm with the kitchen that they have rice available. 

 

If it isn't the same waiters they'll find that bizarre and perhaps obnoxious. I hate being an A-hole in restaurants but sometimes they leave little choice, be obnoxious or don't get what you are paying for. 

 

But I think if I do that two or three times (then maybe I can stop) the kitchen will get the message that this crazy white ghost customer is serious about needing rice. THEN if they mess up again, I'll have stronger grounds to send the food back if served without rice.

Edited by Jingthing
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Just now, CharlieH said:

You emphasized the "expensive" aspect which to me also means upmarket etc. If they are charging the high price then they should have to back up the price with the said service.

You seem to be complaining and yet defending them. Ultimately of course its your choice and mine is just an opinion. But if I am paying for quality and service, I dont care what country I am in a standard is expected to support their price. Which in this case it appears was not given.

It wouldnt stop me returning, but if I did I would make clear at order my expectation and wants at the point of order to ensure it was understood and hopefully avoid that issue again.

It is high end. Very fancy place. Way more waiters than they need. 10 percent tip is added to the bill. But because of the Chinese food market in this town now it isn't anywhere near the most expensive places. But you have a good point. That's relative. I suppose if the prices were DOUBLE what they're charging I would be more inclined to not accept any flaws at all. 

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4 minutes ago, JHolmesJr said:

First world problems.

No doubt. But if I was only looking to fill my stomach I can have bread and water or rice and water at home!

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22 minutes ago, Jingthing said:

I agree but remember this is Thailand. Of course they didn't tell me about the issue when I ordered. If they

If it's just one time, I would just accept it and go again.

 

After all, this isn't America. No matter how expensive the Chinese food in Thailand, it's still not as expensive as in America.

 

It could be your unlucky day that time they ran out of rice. But I wouldn't accept it if it were a daily mistake.

 

Which restaurant is this anyway? I might want to have a try.

Edited by EricTh

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