geisha Posted December 9, 2019 Share Posted December 9, 2019 Hi, I’ve tried a few times, and Bangkok air will not register my card number and security number. I have booked with them before but with another card. The numbers come up on the payment form, the 4 digits security disappear, and I get a red warning I’ve forgotten to put in the code . Ok. My WiFi is not too good, but has never been a problem before booking online hotels etc. Is the WiFi connection the problem ? The card is good elsewhere. I can go to a travel agent I use and book there, will I benefit from all the same advantages of Platinum at a travel agency , ( travel insurance Etc) ? Sorry if I sound stupid but I always use my cards successfully in Thailand. I’m in Jomtien. thanks. Link to comment Share on other sites More sharing options...
FritsSikkink Posted December 9, 2019 Share Posted December 9, 2019 Good be a bad connection, try to restart your computer and do it again. Link to comment Share on other sites More sharing options...
geisha Posted December 9, 2019 Author Share Posted December 9, 2019 Have an iPad, tried many times. Link to comment Share on other sites More sharing options...
canopus1969 Posted December 9, 2019 Share Posted December 9, 2019 52 minutes ago, geisha said: Have an iPad, tried many times. Contact your bank in case there is a problem with the Card Link to comment Share on other sites More sharing options...
The Fat Controller Posted December 9, 2019 Share Posted December 9, 2019 Security codes are normally 3 digits, printed on the back of the card. Link to comment Share on other sites More sharing options...
NE1 Posted December 9, 2019 Share Posted December 9, 2019 I have a Bangkok Platinum and it is only 3 digits. On my HSBC card there is 4 digits then a space then 3 digits. I only need to use the 3 digits. Link to comment Share on other sites More sharing options...
geisha Posted December 9, 2019 Author Share Posted December 9, 2019 Wow, mine has 4, it’s a French bank. I’ve already used it shopping . Link to comment Share on other sites More sharing options...
BestB Posted December 9, 2019 Share Posted December 9, 2019 Could be only 3 things 1. they do not accept non thai issued cards 2. they do not ac wit platinum cards because of higher fees by the bank 3. all of the above I believe it’s number 1, very common for Thai merchants not to accept non Thai credit cards for fear of fraud Link to comment Share on other sites More sharing options...
geisha Posted December 9, 2019 Author Share Posted December 9, 2019 Ok, Problem solved, just got hold of my bank in France. thank you all. Link to comment Share on other sites More sharing options...
Oliver Holzerfilled Posted December 9, 2019 Share Posted December 9, 2019 Where was your card issued? USA issued American Express Platinum card typically requires the 4 digit code on the front of the card. As noted Visa cards require 3 digits from the back of the card. Link to comment Share on other sites More sharing options...
NE1 Posted December 9, 2019 Share Posted December 9, 2019 24 minutes ago, geisha said: Wow, mine has 4, it’s a French bank. I’ve already used it shopping . I mis-read the headline sorry. I saw Bangkok , Visa and Platinum. Got it mixed I'm afraid. Link to comment Share on other sites More sharing options...
treetops Posted December 9, 2019 Share Posted December 9, 2019 2 hours ago, geisha said: Ok, Problem solved, just got hold of my bank in France. thank you all. Letting us know what the problem was may help other forum users. Link to comment Share on other sites More sharing options...
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