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johnmell

UK credit card OTP

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On 1/11/2020 at 9:31 AM, bahtboy said:

I got them to use the correct number format for sending a text

What is the correct format ?

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On 1/9/2020 at 3:32 PM, johnmell said:

I have a UK credit card and they have recently introduced a new system where you need a UK mobile no., for them to text you an OTP when buying online.

Is there any easy way to get round this as I am living in Thailand.

Same with my Natwest debit card.

When I buy something online it says, "waiting for OTP" (my UK phone number no longer works), then it goes ahead with the charge. Did it this morning, no OTP, payment was made.

 

If they get serious about this I'll either need to pay by bank transfer, or use my Bangkok Bank debit card.

Edited by BritManToo

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On 1/9/2020 at 3:32 PM, johnmell said:

I have a UK credit card and they have recently introduced a new system where you need a UK mobile no., for them to text you an OTP when buying online.

How recently? Since last August when further implementation of the related anti-fraud scheme was supposedly put on hold for 18 months?

 

https://www.bbc.com/news/business-49332023

 

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On 1/20/2020 at 11:03 AM, johng said:

What is the correct format ?

eg. 0066123456789 omitting the 0 between the second 6 and the 1. Natwest had been putting an 0 or a gap there.

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On 1/11/2020 at 9:31 AM, bahtboy said:

I have the same with Natwest and had a great deal of trouble with them sending me a text message to my Thai SIM, but I persevered, at expense, calling them and getting them to understand and eventually I got them to use the correct number format for sending a text. All ok now and I can receive their texts.

Same for me - the banks on-line form only accepted a UK number, but after speaking to their helpdesk they manually set up my Thai number in the system.  Works fine now.

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58 minutes ago, Kinnock said:

Same for me - the banks on-line form only accepted a UK number, but after speaking to their helpdesk they manually set up my Thai number in the system.  Works fine now.

Ohh blast I hate phoning them..first stuck in the queue, then the "security questions"  try to explain the problem...they say its fixed  and then...just when you think its safe/really need to use it ...they didn't really fix the problem..so mad scramble to phone them again 🤬

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1 hour ago, Kinnock said:

Same for me - the banks on-line form only accepted a UK number, but after speaking to their helpdesk they manually set up my Thai number in the system.  Works fine now.

I was going to do the same but is there a problem if you say you are living in Thailand. Maybe they will cancel your card if you are not UK resident.

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47 minutes ago, Henryford said:

I was going to do the same but is there a problem if you say you are living in Thailand. Maybe they will cancel your card if you are not UK resident.

Not sure about other banks, but I specifically told them I was living here, which is why I needed the Thai number activated.  I do still have a UK address though, but all my statements are on line, so nothing gets sent there except any new cards, and I pick those up on my trips to UK to visit family

Edited by Kinnock

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