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Head in hands! Poor food delivery guy left with pizzas and chicken rejected by customers

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There is no good solution to this problem. If the driver is responsible, he can get shafted. However, if the driver is not responsible, he can not be trusted. An example of a similar company doing things the other way around is the delivery service Ninja Van. Apparently, they crowdsource the delivery, just like Grab, but the items are already paid for. I ordered something from Banggood and it was sent by Ninja Van. Imagine my surprise when when I got an email from them saying they were refunding my order minus delivery charge and charging me a restocking fee because I was not at home.

 

Since I had been at home for a week waiting desperately for this to show up, I knew this was a crock of fecal matter. Turns out the Ninja Van driver never tried to deliver the package. He simply marked down customer was not at home (twice) and collected his fee. Had he been responsible for the charge if he failed to deliver, you can bet he wouldn't have pulled a stunt like that.

 

So who do you blame in this situation, and where should your sympathies lie?  I personally blame Wall Street and wealthy investors for encouraging this business model.  I think Grab (and by extension, their investors) should be forced to accept and reimburse all expenses whenever their cowdsourced contractors fail to meet expectations for any reason.  If that was required, you can bet they would hire employees that they could control rather than entertain this doomed to fail crowdsourcing model.

 

As soon as these fad investments go out of favor with the investor class (as such fads always do), companies like Grab will find their subsidies have dried up and they have to exist only on the revenue they can generate.  At that point you will see them all quickly abandon this crowdsource model as way too risky and open to abuse. 

 

Honestly, Travis Kalanick of Uber should be forced to pay for this. It is his fault we have these issues at all.

 

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can I pay for those pizzas and BBQ chicken ? How can I arrange via Thai Visa.com

its ok. No need to deliver, give to someone homeless. 

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22 hours ago, bbi1 said:

 

Why would the person order from Grab when they can just order from Pizza Company themselves? They have their own app too and then that person could've rejected the pizza from the Pizza Company driver.

And why would Grab deliver pizza company pizza's while stealing the job of their own couriers who have heated boxes for delivery? Maybe this customer didn't live in their delivery zone?

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Has anyone witnessed how crazy Grab plus Pizza motorbike delivery men ride motorbikes?

 

I'm not surprised the food was rejected, and why should the delivery man foot the bill? For what!?

 

Customer services in Thailand is way below par coupled with the big headed, ego attitude, look at me territory.

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Bit off topic but these “green” and “pink” jacket operators are a dangerous menace on the roads. Phone in one hand, looking for the correct Soi, meandering all over the road totally oblivious to the traffic situation around them. 

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On 2/12/2020 at 10:38 AM, PatOngo said:

The story is gaining momentum as we comment.....who knows where it will end up....Pulitzer Prize material?

Pizzaler Prize for 2nd place?

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I see two possible scenario when I would reject delivery:

 

1. Delivery guy pays too greedy, and take on too many delivery in one round.

A pizza shouldn't be cold, or taking an hour plus.

 

2. Delivered the wrong food. If I am vegetarian, I can't give a rat a.s.s. if I get a chicken pizza and reject it. Why should I pay for other's mistake?

 

Bonus:

Pizza company has its own ( free?) Delivery, and their guys has kind a green jacket too. Just saying...

 

Lots of half baked ( smelling fakey) news in the net to steer emotions.

Why not get the facts?

One would think with a local story it would be easy and simple enough to investigate.

But it seems unless someone snitch on the customer, even the smartest BMW won't find it.

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Well there have been a few drivers that were acting so stupid on GPS, that our food came almost a full hour late and was completely cold. 
I did not know until the driver already left quickly and I opened the bags. I would certainly have refused that otherwise. 

Seems some try to do 2 deliveries in 1 go, I understand they are hustling but to then arrive a hour late with cold food is not really acceptable. 
Neither would that be the fault of the restaurant, it really was the driver in that case.

Edited by ChaiyaTH

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The pizzas in the picture looks horrible, must be from Pizza Hut. 

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