ujayujay 762 Posted February 22, 2020 Share Posted February 22, 2020 (edited) AIS Balance goes down without making a call or SMS. Is this usual or a Ripp off? Edited February 22, 2020 by ujayujay Link to post Share on other sites
CharlieH 28,438 Posted February 22, 2020 Share Posted February 22, 2020 MOVED to Mobile devices Link to post Share on other sites
KhunBENQ 15,438 Posted February 22, 2020 Share Posted February 22, 2020 Do you have mobile data enabled? Even without knowing there might be apps that use internet. Switch mobile data off at the phone and check whether the drain stops. Do you receive unwanted SMS (maybe in Thai language)? Link to post Share on other sites
shadowofacloud 1,161 Posted February 22, 2020 Share Posted February 22, 2020 Install the MyAIS app and check the usage history. It is very detailed. I remember having a similar issue with them a couple years back - some <deleted>ty service (an SMS-based promotion, I think, forgot the details) was activated without me noticing and it ate a small chunk of the balance every week. Link to post Share on other sites
Salerno 3,844 Posted February 22, 2020 Share Posted February 22, 2020 2 hours ago, ujayujay said: AIS Balance goes down without making a call or SMS. Is this usual or a Ripp off? Known, and long-running "scam". Switch off the <deleted> using *137call then press 2 to switch them all off. You'll get a confirmation SMS within the hour. Link to post Share on other sites
Eindhoven 2,923 Posted February 23, 2020 Share Posted February 23, 2020 20 hours ago, Salerno said: Known, and long-running "scam". Switch off the <deleted> using *137call then press 2 to switch them all off. You'll get a confirmation SMS within the hour. Better to choose the English option(if there is one) in order to listen to the four options offered. Though one can use the web interface or application to cancel the junk SMS. Link to post Share on other sites
NCC1701A 52,782 Posted February 23, 2020 Share Posted February 23, 2020 6 minutes ago, Eindhoven said: Better to choose the English option(if there is one) in order to listen to the four options offered. Though one can use the web interface or application to cancel the junk SMS. yes there is a option for English. AIS has excellent customer service call 1175 and they speak perfect English. be calm and ask for all junk SMS to stop and all texts to be in English. Ask if you can get your money back. I have have been with AIS for 6 years and once you get your texts in English and stop the junk SMS it is great. Link to post Share on other sites
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