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airlines cancelling flights, refunds are up in the air

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we booked flights for our two daughters well in advance(2 different airlines, 5 flights) to ensure we got the ones we wanted , friday we got emails telling us the flights have been cancelled so we queried the new times/dates(before the news said all flights cancelled) to make sure they were suitable/able to be used or a refund would be required, as yet no answer. Wonder if the airlines will reimburse everyone that have booked and paid for flights or simply tell them no refunds, the wait is on

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Thai where offering refunds last week,

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44 minutes ago, Saltire said:

Not sure if BA will be aound till May 2021.

 

 

Think so

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Scoot wouldn't change our flight, we lost the whole airfare. Another friend booked Air Asia for next month, when he checked the flight online it showed no flights that day, but the airline never contacted him. He eventually found a chat that after the process says he will be refunded, we shall see.

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Finair is wait a month for your money back BA is a stinking voucher but as BA put their prices up 10 days ago from £520-£1097 for the same set of flights I want my money back as the voucher is going to be worthless i suspect not only am I stranded in the UK without funds I'm bailing out two airlines to boot🤔

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Air Asia offers the option of account credit (good for 365 days) or refund. Online automated system quite easy to navigate.

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Posted (edited)

this sort of Thread becomes a valuable tool;

 - to refer to after this all blows over! 

 - see which airlines you can trust, in their actions...

 (Refund/Exchange/ReSchedule/Defer 

 versus the 'others' who had Dumped their customers)

 

create a shortlist that one may then decide to blacklist from the shortlist,

 - of your future preferred Carrier(s)

 

... or the ones you tell to Scoot off out of your face

Edited by tifino
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34 minutes ago, tonray said:

Air Asia offers the option of account credit (good for 365 days) or refund. Online automated system quite easy to navigate.

I've applied for credit on 4 Air Asia flights yesterday.

Says they'll take up to 30 days to make a decision/issue a credit.

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Kuwait Air cancelled our flight to Frankfurt,they told us by email and sms. Unfortunately we booked our flight with Maje..... Travel in bkk,no email,no sms,no call from them.Last Monday I called them.They said for a refund we need to fill out a form and they will mail it,until Saturday nothing happened,so my wife called and they told her we no need a form,just an email is fine,but they will charge 1000bt for the refund,and if we didn't receive the refund after 60 days we should call again.Not sure if this is normal procedure.

Our return flight with Finnair (booked with Finnair)was cancelled too,no email,no sms,no call,no nothing.On Finnair website they say"Sorry we are very  busy bla,bla,bla".We filled out a refund form and got an automated email response telling us to wait 60days+.Finnair last flight to Europe will leave April 1st for around 12000bt what is a good price if someone needs a flight back,Qatar Air Tripled their fares

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Air Asia did a refund at their ticketing office in CNX on the spot. We used bank account.

Excellent courteous and efficient staff.

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Got a message this morning from Emirates that the flights to/from Brussels on May 1 go and June 2 return have been cancelled.  No mentioning of refund, only 'sorry for possible inconvenience'.

As a result of that cancellation obviously my BKK - Dubai flights are not useful anymore, but these have not been cancelled.  I can cancel them and replace with other flights at no cost, or apply for a refund.

If all Dubai connecting flights to Europe have been cancelled, there will be many people in a similar situation (useless flight to Dubai and cancelled flight to next destination). 

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