elephant45 Posted March 24, 2020 Share Posted March 24, 2020 All these flights and hotels being cancelled and I call and they say "Due to the high volume of calls, blah blah". I will never get my money back from 3 different bookings. I knew I never should have booked on Air Asia again. Link to comment Share on other sites More sharing options...
AtlasAus Posted March 24, 2020 Share Posted March 24, 2020 You might be ok if you booked direct with them. I was going to USA, paid for flight over and some internal flights, sadly no refunds yet. Link to comment Share on other sites More sharing options...
elephant45 Posted March 24, 2020 Author Share Posted March 24, 2020 no I used expedia and they won't even nswer the phone. Never again. In fact I just made it back to the states on EVA Air, 50% load and they are cancelling all transit flights 25th. O'hare was empty. Link to comment Share on other sites More sharing options...
sandrabbit Posted March 24, 2020 Share Posted March 24, 2020 I got stuck in Thailand with the volcano in Iceland, had to pay for a one way with KLM after Emirates wouldn't answer the phone or emails. Never paid my own money for them again although did fly them a few times for work. I've been reading in UK news about low cost airlines like easyjet and ryanair dumping their customers and leaving them stranded in N Africa, Canary Islands and mainland Europe. They got emails explaining how to get refunds. I think both those airlines will have trouble finding customers when the world starts getting back to normal. Link to comment Share on other sites More sharing options...
elephant45 Posted March 24, 2020 Author Share Posted March 24, 2020 exactly....... Link to comment Share on other sites More sharing options...
angy Posted March 25, 2020 Share Posted March 25, 2020 Very bad opinion on the service of Booking.com. I booked a room with good price but was No-refundable. After few days they sent a message that the price was not correct and asking more without possibility of change mind. Now that I can't go because the flight is cancelled for COvid-19 they charge the price of the room. I can survive without that money but I hope that some customers follow my messages and avoid Booking.com in the future. Link to comment Share on other sites More sharing options...
taxout Posted March 25, 2020 Share Posted March 25, 2020 I booked a trip on AirAsia a couple of weeks on trip.com -- cheaper because they don't charge AirAsia's "convenience fee" for card payments -- and when AirAsia cancelled the flight this week there was an option on trip.com for me to cancel with full refund or change flight date. Haven't received money back yet, but that's normal. Link to comment Share on other sites More sharing options...
Davo369 Posted March 25, 2020 Share Posted March 25, 2020 I'm getting emails from agoda.. HURRY 95% of rooms are booked. Get in quick before they go. What's all that about?????... Link to comment Share on other sites More sharing options...
Mahseer Posted March 26, 2020 Share Posted March 26, 2020 I had 5 hotels booked with Agoda in Borneo totalling 35,000baht for a trip next month and although it's taken a week I have managed to get refunded in full. Only negative was they could only offer the most expensive hotel as AgodaCash valid for 3 months rather than cash refund but that's fine as I'll travel once borders open. As for Air Asia I had 5 flights booked and to date no refund despite completing the online cancellation as per instructions and receiving confirmation e mail but expect in time to be refunded in full. https://support.airasia.com/s/article/Covid-19-Refund-Request-Guide?language=en_GB&sc_src=email_2223902&sc_lid=136566308&sc_uid=pugIhLwxiH&sc_llid=6324260&utm_medium=email&utm_source=aa_branding&utm_campaign=AA_GB_BRD|WeCare|19032020|en-gb&sc_eh=02c2b37703b1e10e1 Link to comment Share on other sites More sharing options...
Mahseer Posted March 26, 2020 Share Posted March 26, 2020 6 hours ago, Mahseer said: Only negative was they could only offer the most expensive hotel as AgodaCash valid for 3 months rather than cash refund Just took a call from Agoda and they noticed my comment regarding my concern on the 3 month validity on AgodaCash and are now offering a full cash refund. Highly satisfied. 1 Link to comment Share on other sites More sharing options...
elephant45 Posted March 26, 2020 Author Share Posted March 26, 2020 Mahseer I went to that website and they are only offering flight changes no refunds. Typical Air Asia. They won't be in business when this is over. Link to comment Share on other sites More sharing options...
Mahseer Posted March 27, 2020 Share Posted March 27, 2020 8 hours ago, elephant45 said: Mahseer I went to that website and they are only offering flight changes no refunds. You are correct in saying no cash refunds but there is a 'credit account' option which allows you a year in which to redeem funds for any flight which personally suits me but yes under the circumstances cash refunds should have been offered. Link to comment Share on other sites More sharing options...
elephant45 Posted March 27, 2020 Author Share Posted March 27, 2020 I was forced back to the US, but I would rather get sick here than VN where I was staying. Link to comment Share on other sites More sharing options...
angy Posted April 4, 2020 Share Posted April 4, 2020 Very bad experiences with most of airlines during the Covid-19. Most of them cancelled all flights without giving possibility to their passengers of going back home. Also most of them are not giving back the money for cancelled flights or the procedure is not applicable. Air Asia and Qatar Airways, two on that list that I'll remember for the future. 1 Link to comment Share on other sites More sharing options...
elephant45 Posted April 4, 2020 Author Share Posted April 4, 2020 Yes Air Asia...the worst. Expedia is now n my S..t list Link to comment Share on other sites More sharing options...
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