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On 3/24/2020 at 4:49 PM, Tropicalevo said:

Not looking good.

Emirates are closed down and will they fly in 3 weeks? Maybe, but not likely.

Is it possible for her family here to look after her until flights open up gain and she can refund them later?

Problem is that no one has any idea when 'later' is.

Emirates are giving full refunds or vouchers for future travel. Difficult to contact them but friends of mine now have refunds for their cancelled flight back to the UK.

 

I have a flight from Gatwick to Bangkok on 4th May (returning on 16th May), via Dubai, with Emirates.

 

I have received an email and SMS to say that my flight has been cancelled.

 

Strangely, when I check my flight on my account on Emirates website it only shows Gatwick-Dubai and Dubai-Gatwick as being cancelled. Nothing about the Dubai/Bangkok/Dubai legs.

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On 3/24/2020 at 11:09 PM, RecklessRabbit said:

i'm self employed so this UK shut down has impacted on my abilty to fund her trip lol.. 

I hope the government comes up with some help for the self employed, as they have for other workers.

 

Regarding your wife's welfare - thousands of Thais have headed home to be with their families, where they can live a lot more cheaply than in the cities. There always seems to be enough food, and never any shortage of sanuk.

 

Best of luck!

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1 minute ago, puchooay said:

I have a flight from Gatwick to Bangkok on 4th May (returning on 16th May), via Dubai, with Emirates.

 

I have received an email and SMS to say that my flight has been cancelled.

 

Strangely, when I check my flight on my account on Emirates website it only shows Gatwick-Dubai and Dubai-Gatwick as being cancelled. Nothing about the Dubai/Bangkok/Dubai legs.

This is a problem many people are stating on UK news. They can get part of the way back. Qatar seem to be operating but supply and demand does affect the ticket price and its LHR only as LGW has been suspended. Emirates suspended all passenger flights from 25 March. Currently EVA are still flying, empty between BKK - TPE. These many change at a moments notice.  

Just tried the Qatar airways reservation system and you can book for your dates for around £600 return using the cheapest ticket options. Again the position may change and don't forget the health certificate requirements for boarding the aircraft. I have no doubt they will still be active in May. Check with the Thai embassy website.

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16 minutes ago, puchooay said:

I have a flight from Gatwick to Bangkok on 4th May (returning on 16th May), via Dubai, with Emirates.

 

I have received an email and SMS to say that my flight has been cancelled.

 

Strangely, when I check my flight on my account on Emirates website it only shows Gatwick-Dubai and Dubai-Gatwick as being cancelled. Nothing about the Dubai/Bangkok/Dubai legs.

That's because there was a statement by Emirates that clarified that they will only be suspending all flights to some destinations. Thai flights remain on the schedule, though that could change at anytime of course.

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From the Emirates website -

UAE government suspends all passenger flights

News flash
Last updated: 26 March 2020, 09:51 Dubai (GMT+4)

As per the UAE government’s directive, Emirates will temporarily suspend all passenger services from 25 March 2020. We are very sorry for any inconvenience caused to our customers and travellers. These measures are in place to contain the spread of COVID-19, and we hope to resume services as soon as feasible.

Please complete the Travel Voucher request form to re-book your flight later. We can usually answer your call quicker if you can speak to us in English.

Customers with tickets issued on/before 31st March who are impacted due to:

  • Travel ban: Where there is government notification that prohibits travel
  • Travel advisory: General government advisory against non-essential travel             
  • Quarantine requirements: Mandatory quarantine at origin or destination     
  • Mandatory lockdown: Countries in which government have issued a mandatory lockdown and customers are therefore unable to reach airport
  • Flight cancellation: Flights cancelled by Emirates

are eligible for Rebooking and Travel Voucher options:

  • Travel voucher for ticket value with a validity of 12 months from date of issue.
  • Customers with flight bookings for travel on or before 30 June 2020 can rebook their flights to any Emirates destination within the same region without a rebooking fee or paying any fare difference.

Emirates regions are: Africa; Australasia; Europe; Far East; Gulf, Middle East and Iran; Indian Ocean Islands; North America; South America; West Asia

 

Customers who booked directly with Emirates can visit the Travel Voucher webpage. Customers who booked with a travel agent must contact them for further assistance with their bookings.

To receive the latest notifications on your flight, customers should ensure their contact details are updated by visiting manage my booking.

If you are looking for support with repatriation flights, the best source of information is your own country government guidance, please check their websites or contact your embassy.

Please check our website regularly regarding flight resumption schedules. We will update this page as soon as we have the information.

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Posted (edited)
20 minutes ago, drbeach said:

That's because there was a statement by Emirates that clarified that they will only be suspending all flights to some destinations. Thai flights remain on the schedule, though that could change at anytime of course.

There was a subsequent announcement, as posted by another poster above, that ALL flights were suspended. In fact the whole of Dubai airport is now shutdown.

 

My point is, I booked a flight from London to Bangkok. How can they only cancel half of it?

 

I suspect I will receive another email at sometime that shows cancellation of the other legs too. 

 

I have already decided to get a travel voucher anyway. I will not worry about this trip but plan another.

 

I tend to disagree that some airlines will still e flying in May. I can see world wide airport closures. I don;t think a huge company like Emirates would simply make a decision to close down for 2 weeks. The logistics of it don;t make sense. I can see them extending bit by bit. Maybe the 2 weeks announcement was to keep the helplines from being jammed by people travelling in a month, 2 months or more.

Edited by puchooay
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8 minutes ago, puchooay said:

There was a subsequent announcement, as posted by another poster above, that ALL flights were suspended. In fact the whole of Dubai airport is now shutdown.

 

My point is, I booked a flight from London to Bangkok. How can they only cancel half of it?

 

I suspect I will receive another email at sometime that shows cancellation of the other legs too. 

Because technically you have 2 flight bookings although they are on the same booking reference I suspect the computer system only deals with the affected flight. Plus they have your money.

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14 hours ago, tso310 said:

Because technically you have 2 flight bookings although they are on the same booking reference I suspect the computer system only deals with the affected flight. Plus they have your money.

Agreed it will be probably an automated response for the affected flight. So your other half of the trip will not be mentioned. I believe what this means is they want you to contact them to arrange another flight. Which will not happen. You probably wont even get a response or a response anytime soon.

They will hold on to your money like all airlines do.

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22 hours ago, puchooay said:

don;t think a huge company like Emirates would simply make a decision to close down for 2 weeks

The decision to have a 2 week close down was made by the UAE government hence it also impacts Etihad (Abu Dhabi), the rest of the cancellations are for commercial reasons.

 

E.g. Singapore will only allow Singaporean citizens, PRs & Long Term Pass holders in essential services to enter or transit in Singapore so the Emirates flights from places like Sydney/Melbourne etc... to SIN are empty & not commercially viable to operate. 

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8 hours ago, Mike Teavee said:

The decision to have a 2 week close down was made by the UAE government hence it also impacts Etihad (Abu Dhabi), the rest of the cancellations are for commercial reasons.

 

E.g. Singapore will only allow Singaporean citizens, PRs & Long Term Pass holders in essential services to enter or transit in Singapore so the Emirates flights from places like Sydney/Melbourne etc... to SIN are empty & not commercially viable to operate. 

The original announcement was by Emirates airlines. Then again, who owns the airline? Very likely all of the announcements are originating from the same place.

 

I have been receiving regular emails about the situation with links to refunds by way of travel voucher for full amount of flight or reschedule within the same region at no extra charge. That would seem to negate the doom and gloom suggestions that they are trying to steal my money.

 

I haven't made any direct enquiries yet, in line with their request to kindly wait until nearer the travel date.

 

I'm not worried at all. I was just slightly confused. I still believe I will get another email about the other legs of my flight as and when.

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my wife and daughter are also stuck in Thailand, they had a return on 23rd March via Singapore, but by then Singapore had already cancelled the flights to Europe, she was informed she could still fly to Singapore from Bangkok but does not help anyone. We have agreed that she should now stay until end of April at the earliest, but this is also dependant on flights back to Germany.

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Posted (edited)
15 hours ago, beano2274 said:

my wife and daughter are also stuck in Thailand, they had a return on 23rd March via Singapore, but by then Singapore had already cancelled the flights to Europe, she was informed she could still fly to Singapore from Bangkok but does not help anyone. We have agreed that she should now stay until end of April at the earliest, but this is also dependant on flights back to Germany.

Current SG guidance is only citizens, PRs & LTPs in essential roles (need permission from MoM) can fly into Singapore whether entering the country or transiting

 

UK Gov is working to get agreement with SG about getting UK citizens back home (albeit this seems to be more focused around people returning from Aus & NZ than Thailand) so would strongly recommend you wait until you can get a through flight home before thinking of heading to SG 

 

Edit: Apologies I have just noticed you're family are flying back to Germany, cannot comment on arrangements made by your government with Singapore but as things stand nobody is able to fly into there unless Citizens, PRs or Long Term Pass holders in essential roles. 

 

Edited by Mike Teavee

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