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Current news from Qatar Airways -

 

Operational routes

We are still operating flights to over 70 cities around the world including London, Paris, Frankfurt, and Sydney, helping thousands of passengers get home safely. 

Please be advised that, due to the current operating context of entry restrictions imposed by governments to limit the spread of coronavirus, our schedules may change at short notice.

Passengers are advised to check our real-time Flight Status page for the latest information.

Please also note that a number of countries have issued restrictions on entry for overseas travellers. We strongly recommend all passengers check the information published by the Government of their destination country before travelling and visit: International Air Transport Association (IATA)

The airports we are currently serving are:

Africa

  • Cape Town International Airport (CPT)
  • Johannesburg OR Tambo International Airport (JNB)
  • Seychelles International Airport (SEZ)
  • Zanzibar Abeid Amani Karume International Airport (ZNZ)

Americas

  • Hartsfield–Jackson Atlanta International Airport (ATL)
  • Boston Logan International Airport (BOS)
  • Chicago O'Hare International Airport (ORD)
  • Dallas Fort Worth International Airport (DFW)
  • John F. Kennedy International Airport (JFK)
  • Los Angeles International (LAX)
  • Miami International Airport (MIA)
  • Montreal Pierre Elliott Trudeau International Airport (YUL)
  • São Paulo Guarulhos International Airport (GRU)
  • Washington Dulles International Airport (IAD)

Asia and Pacific

  • Angeles City Clark International Airport (CRK)
  • Auckland  International Airport (AKL)
  • Colombo Bandaranaike International Airport (CMB)
  • Bangkok Suvarnabhumi Airport (BKK)
  • Canberra Airport (CBR)
  • Chiang Mai International Airport (CNX)
  • Denpasar International Airport (DPS)
  • Hanoi Noi Bai International Airport (HAN)
  • Hong Kong International Airport (HKG)
  • Islamabad International Airport (ISB)
  • Jakarta Soekarno-Hatta International Airport (CGK)
  • Krabi International Airport (KBV)
  • Kuala Lumpur International Airport (KUL)
  • Male International Airport (MLE)
  • Manila Ninoy Aquino International Airport (MNL)
  • Melbourne Tullamarine Airport (MEL)
  • Perth Airport (PER)
  • Phnom Penh International Airport (PNH)
  • Phuket International Airport (HKT)
  • Seoul Incheon International Airport (ICN)
  • Singapore Changi Airport (SIN)
  • Sydney Kingsford Smith Airport (SYD)
  • Tan Son Nhat International Airport (SGN)
  • Tokyo Narita International Airport (NRT)
  • Yangon International Airport (RGN)

Europe

  • Amsterdam Airport Schiphol (AMS)
  • Athens Eleftherios Venizelos International Airport (ATH)
  • Barcelona El Prat Airport  (BCN)
  • Berlin Tegel Airport (TXL)
  • Birmingham International Airport (BHX)
  • Brussels Airport (BRU)
  • Bucharest Henri Coandă International Airport (OTP)
  • Budapest Ferenc Liszt International Airport (BUD)
  • Cardiff Airport (CWL)
  • Copenhagen Airport (CPH)
  • Dublin Airport (DUB)
  • Edinburgh Airport (EDI)
  • Frankfurt Airport (FRA)
  • Helsinki Vantaa International Airport (HEL)
  • Istanbul Atatürk Airport (IST)
  • London Heathrow Airport (LHR)
  • Madrid-Barajas Airport (MAD)
  • Manchester International Airport (MAN)
  • Moscow Domodedovo Airport (DME)
  • Munich Airport (MUC)
  • Nice Côte D'Azur Airport (NCE)
  • Oslo Gardermoen Airport (OSL)
  • Paris Charles de Gaulle Airport (CDG)
  • Rome Fiumicino International Airport (FCO)
  • Stockholm Arlanda Airport (ARN)
  • St Petersburg Pulkovo Airport (LED)
  • Václav Havel Airport Prague (PRG)
  • Vienna International Airport (VIE)
  • Zagreb Airport (ZAG)
  • Zurich Airport (ZRH)

Middle East

  • Muscat International Airport (MCT)
  • Tehran Imam Khomeini International Airport (IKA)

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Qatar increases services to Australia

Sydney now 3 daily

Melbourne now 2 daily

Perth now 2 daily

Brisbane new service 1 daily after agreement by the Australian government.

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Latest flight info for April

 

Correcting the Qatar details. 

 

Doha – Amsterdam
23MAR20 – 31MAY20 A350-900XWB replaces 777-300ER, 1 daily

 

Doha – Bangkok
23MAR20 – 31MAY20 Reduce from 7 to 3 daily, 777-300ER operating (Previous plan: 2 daily in April/May with A350-1000XWB

 

Doha – Barcelona
QR145/146 1 daily A350-900XWB normal operation until 20APR20

 

Doha – Birmingham
01APR20 – 31MAY20 7 weekly cancelled

 

Doha – Berlin Tegel
02APR20 – 31MAY20 Reduce from 7 to 4 weekly, A350-1000XWB operating (selected dates A350-900XWB; Previously plan: 1 daily)

 

Doha – Brussels
29MAR20 – 31MAY20 Reduce from 8 to 4 weekly, 787-8 replaces 777-300ER (Except selected dates in April with 777)

 

Doha – Cardiff
31MAR20 – 31MAY20 5 weekly cancelled

 

Doha – Copenhagen
22MAR20 – 28MAR20 Reduce from 18 to 5 weekly, 777-300ER operating
29MAR20 – 12APR20 Reduce from 18 to 7 weekly, 777-300ER operating
13APR20 – 30APR20 Reduce from 18 to 5 weekly, 777-300ER operating

 

Doha – Dublin
29MAR20 – 30JUN20 Reduce from 11 to 4 weekly, 787-8 operating (Additional flights scheduled for week of 29MAR20; Previous plan 7 weekly)

 

Doha – Edinburgh
29MAR20 – 31MAY20 Reduce from 10 to 4 weekly, A350-900XWB operating (Previous plan: 7 weekly)

 

Doha – Frankfurt
20MAR20 – 30JUN20 QR067/068 A350-1000XWB replaces A380
29MAR20 – 01MAY20 2 daily A350/777-300ER (selected dates 3 daily; Previous plan: reduce to 1 daily)

 

Doha – Helsinki
01APR20 – 11APR20 Reduce from 14 to 7 weekly, A350-900XWB operating
12APR20 – 31MAY20 Reduce from 14 to 3 weekly, A350-900XWB (Previous plan: eff 01APR20)

 

Doha – London Gatwick
23MAR20 – 31MAY20 18 weekly cancelled

 

Doha – London Heathrow
Overall service reduces from 6 to 4 daily from 29MAR20 to 15APR20, 3 daily from 16APR20, 2 daily from 01MAY20 to 31MAY20

QR005/006 14MAR20 – 31MAY20 1 daily cancelled
QR003/004 19MAR20 – 30JUN20 777-300ER replaces A380
QR009/010 19MAR20 – 30JUN20 A350-1000XWB replaces A380, 4 weekly (A380 scheduled on 28/29/31MAR20)
QR011/012
19MAR20 – 29MAR20 3 weekly cancelled
30MAR20 – 31MAY20 A350-1000XWB replaces A380 (Selected dates 777-300ER)

QR001/002 16APR20 – 31MAY20 1 daily cancelled (Previous plan: eff 20MAR20)
QR007/008 01MAY20 – 31MAY20 1 daily cancelled (Previous plan: eff 01APR20)
QR015/016 01APR20 – 31MAY20 1 daily cancelled

 

Doha – Madrid
01APR20 – 31MAY20 Reduce from 21 to 4 weekly, 787-8 operating

 

Doha – Manchester
23MAR20 – 16APR20 Reduce from 3 to 2 daily, 777-300ER/787-8 operating (Previous plan: until 31MAR20)
17APR20 – 31MAY20 Reduce from 3 to 1 daily, 787-8 operating (Previous plan: eff 01APR20)

 

Doha – Munich
01APR20 – 13APR20 Reduce from 14 to 10 weekly, 777-300ER operating
14APR20 – 31MAY20 Reduce from 14 to 7 weekly, 777-300ER operating (A350-900XWB replaces 777 from 01MAY20)

 

Doha – Paris CDG
QR039/040
18MAR20 – 31MAY20 A350-900XWB/777-300ER replaces A380
QR041/042
22MAR20 – 30APR20 A350-900XWB replaces A380 (Planned cancellation delayed to 01MAY20, instead of eff 01APR20)
QR037/038 01APR20 – 30APR20 1 daily cancelled


Doha – Prague
01APR20 – 27APR20 Reduce from 14 to 4 weekly, A320 operating (Previous plan: 3 weekly)
28APR20 – 31MAY20 Reduce from 14 to 3 weekly, A320 operating

 

Doha – Rome
23MAR20 – 31MAY20 Reduce from 21 to 4 weekly, 777-300ER/787-8 operating (Previous plan: 3 weekly)

 

Doha – Stockholm Arlanda
29MAR20 – 12APR20 Reduce from 14 to 7 weekly, 777-300ER operating (Previous plan: 4 weekly)
13APR20 – 31MAY20 Reduce from 14 to 4 weekly, 777-300ER operating (787-8 in May; Previous plan: 2-3 weekly)

 

Doha – Zurich
02APR20 – 30APR20 Reduce from 14 to 5 weekly

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Published an hour ago the latest European and North American schedule changes. The flight planners are working pretty hard. I expect another update within before the end of April.

 

Doha – Amsterdam 23MAR20 – 31MAY20 A350-900XWB replaces 777-300ER, 1 daily

Doha – Athens
01APR20 – 31MAY20 Reduce from 21 to 4 weekly, 787-8 operating
01JUN20 – 30JUN20 Reduce from 3 to 2 daily
eff 01JUL20 Planned increase from 3 to 4 daily unchanged

Doha – Atlanta eff 01JUN20 Service resumption, 1 daily 777-200LR (cancelled since 31MAR20)

Doha – Bangkok
10APR20 – 30APR20 Reduce from 7 to 1 daily, 777-300ER operating
01MAY20 – 31MAY20 Reduce from 7 to 2 daily, A350-900XWB/-1000XWB operating
01JUN20 – 30JUN20 Reduce from 7 to 5 daily

Doha – Barcelona 01JUN20 – 30JUN20 Service resumption, reduce from 3 to 1 daily, 787-8/A350-900XWB operating

Doha – Belgrade
01JUN20 – 30JUN20 Service resumption, reduce from 7 to 5 weekly, A321 operating
eff 01JUL20 Planned increase from 7 to 10 weekly unchanged

Doha – Berlin Tegel
02APR20 – 31MAY20 4 weekly, A350-1000XWB operating
01JUN20 – 30JUN20 1 daily

Doha – Birmingham 01JUN20 – 26JUN20 Service resumption, reduce from 7 to 5 weekly, 787-8 operating

Doha – Boston eff 01JUN20 Service resumption, 1 daily 777-300ER (cancelled since 31MAR20)

Doha – Brussels
29MAR20 – 31MAY20 Reduce from 8 to 4 weekly, 787-8 replaces 777-300ER (Except selected dates in April with 777)
01JUN20 – 30JUN20 8 weekly operated by 787-8, replacing A350-900XWB (No changes)

Doha – Bucharest
02APR20 – 19APR20 Reduce from 14 to 2 weekly, A320 operating
20APR20 – 31MAY20 Reduce from 14 to 3 weekly, A320 operating
01JUN20 – 30JUN20 Reduce from 14 to 10 weekly

Doha – Budapest
04APR20 – 31MAY20 Reduce from 14 to 4 weekly, A320 operating
01JUN20 – 30JUN20 Reduce from 14 to 10 weekly, A320 operating
eff 01JUN20 A330 service increases from 1 to 2 daily

Doha – Cardiff eff 01JUN20 Service resumption, 1 daily 787-8

Doha – Copenhagen
08APR20 – 27APR20 Reduce from 18 to 4 weekly, A350-900XWB operating
01MAY20 – 31MAY20 787-8 replaces A350-900XWB, 4 weekly

Doha – Dallas/Ft. Worth 22MAR20 – 30MAY20 Reduce from 7 to 5 weekly, A350-1000XWB operating

Doha – Dhaka
14APR20 – 31MAY20 Service resumption, reduce from 4 to 1 daily, 777-300ER operating (787-8 on 14/15APR20)
01JUN20 – 30JUN20 Reduce from 4 to 3 daily

Doha – Dublin
29MAR20 – 31MAY20 Reduce from 11 to 4 weekly, 787-8 operating
01JUN20 – 30JUN20 Reduce from 11 to 7 weekly, 787-8 operating

Doha – Edinburgh
06APR20 – 18APR20 Service reduction to 4 flights in April: 06, 09, 16, 18
23APR20 – 31MAY20 Reduce from 10 to 4 weekly, A350-900XWB operating
01JUN20 – 30JUN20 Reduce from 10 to 7 weekly
eff 02JUL20 Increase from 10 to 14 weekly, A350-900XWB operating

Doha – Frankfurt
11APR20 – 31MAY20 Reduce from 2 to 1 daily, A350-900XWB/-1000XWB operating

Doha – Geneva eff 02JUN20 Service resumption, 5 weekly A350-900XWB (7 weekly from 01JUL20)

Doha – Gothenburg eff 01JUN20 Service resumption, 5 weekly 787-8

Doha – Helsinki 12APR20 – 31MAY20 Reduce from 14 to 3 weekly, A350-900XWB

Doha – Houston eff 01JUN20 Service resumption, 1 daily A350-1000XWB (cancelled since 23MAR20)

Doha – London Gatwick 01JUN20 – 30JUN20 Service resumption, reduce from 3 to 2 daily

Doha – London Heathrow
11APR20 – 30APR20 3 daily 777-300ER/A350-900XWB/A350-1000XWB
01MAY20 – 31MAY20 2 daily A350-1000XWB
A380 service to be resume from 01JUL20

Doha – Los Angeles eff 01JUN20 Service resumption, A350-1000XWB replaces 777-200LR, 1 daily

Doha – Lyon eff 25JUN20 New route, 4 weekly 787-8 (5 weekly from 07JUL20; Previously scheduled from 23JUN20)

Doha – Madrid
02MAY20 – 31MAY20 Service resumption, reduce from 21 to 4 weekly, 787-8 operating (cancelled since 06APR20)
01JUN20 – 30JUN20 Reduce from 3 to 2 daily, A350-900XWB operating

Doha – Malaga 06JUL20 – 31AUG20 Increase from 5 to 7 weekly, 777-200LR operating. Selected dates operated by 777-300ER

Doha – Malta 01JUN20 – 30JUN20 Service resumption, reduce from 7 to 5 weekly, A320 operating

Doha – Manchester
08APR20 – 31MAY20 1 daily, 787-8 operating
01JUN20 – 30JUN20 2 daily

Doha – Miami
eff 02JUN20 Service resumption, 5 weekly A350-900XWB
eff 01AUG20 A350-1000XWB replaces -900XWB

Doha – Milan Malpensa 01JUN20 – 30JUN20 Service resumption, reduce from 3 to 1 daily, A350-900XWB/777-300ER operating

Doha – Montreal 10APR20 – 29APR20 A350-900XWB replaces 777-300ER, 4 weekly

Doha – Munich
10APR20 – 31MAY20 Reduce from 14 to 7 weekly, A350-900XWB replaces 777-300ER
01JUN20 – 30JUN20 2 daily, A350-900XWB replaces 777-300ER

Doha – New York JFK 01MAY20 – 31MAY20 Service resumption, 1 daily, A350-1000XWB operating

Doha – Nice eff 02JUN20 Service resumption, 5 weekly A350-900XWB (cancelled since 01APR20)

Doha – Oslo
29MAR20 – 31MAY20 4 weekly, 787-8 replaces A350-900XWB from 01MAY20 (Previously 787 to operate from 02APR20)
01JUN20 – 30JUN20 Reduce from 14 to 10 weekly, A350-900XWB  operating

Doha – Paris CDG
01APR20 – 30APR20 Reduce from 3 to 2 daily, 777-300ER/A350-900XWB/A350-1000XWB operating
01MAY20 – 31MAY20 Reduce from 3 to 1 daily, A350-900XWB operating

Doha – Philadelphia eff 01JUN20 Service resumption, 777-300ER replaces A350-900XWB, 1 daily

Doha – Phuket

01MAY20 – 31MAY20 Service resumption, 1 daily, 787-8 operating

Doha – Pisa eff 01JUN20 Service resumption, 1 daily A320

Doha – Prague
01APR20 – 20APR20 2 weekly, A320 operating (Previous plan: 3 weekly)
21APR20 – 31MAY20 3 weekly, A320 operating
01JUN20 – 30JUN20 1 daily
eff 01JUL20 Widebody aircraft service increases from 1 to 2 daily

Doha – Rome
23MAR20 – 31MAY20 Reduce from 21 to 4 weekly, 777-300ER/787-8 operating
01JUN20 – 30JUN20 Reduce from 21 to 7 weekly

Doha – Sarajevo 02JUN20 – 30JUN20 Service resumption, reduce from 4 to 3 weekly, A320 operating

Doha – Skopje 01JUN20 – 04JUL20 Service resumption, reduce from 4 to 3 weekly, A320 operating

Doha – Sofia eff 01JUN20 Service resumption, reduce from 11 to 7 weekly, A320 operating

Doha – Stockholm Arlanda
01APR20 – 31MAY20 4 weekly, 777-300ER/A350-900XWB operating (787-8 in May)
01JUN20 – 30JUN20 10 weekly

Doha – Thessaloniki eff 02JUN20 Service resumption, 3 weekly A320

Doha – Venice
01JUN20 – 30JUN20 Service resumption, 1 daily A330-200/-300
eff 01JUL20 Increase from 7 to 11 weekly, additional flights operated by 787-8 (A330-200 in October 2020)

Doha – Vienna
01APR20 – 31MAY20 Reduce from 14 to 4 weekly, A350-900XWB operating
eff 01JUL20 Planned increase from 14 to 17 weekly unchanged

Doha – Warsaw
01JUN20 – 30JUN20 Service resumption, reduce from 14 to 10 weekly
eff 01JUL20 Increase from 14 to 18 weekly (Previously scheduled from 22MAY20)

Doha – Washington Dulles 01APR20 – 01JUN20 Reduce from 7 to 3 weekly, A350-900XWB replaces 777-300ER

Doha – Zagreb
30APR20 – 31MAY20 Service resumption, reduce from 14 to 4 weekly, A320 operating (cancelled since 03APR20)
01JUN20 – 30JUN20 Reduce from 14 to 7 weekly, A320 operating

Doha – Zurich
06APR20 – 30APR20 4 weekly, A350-900XWB operating
01MAY20 – 31MAY20 7 weekly
01JUN20 – 30JUN20 10 weekly
eff 01AUG20 Planned increase 18 weekly unchanged

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Qatar Airways in the last few days continue to file revised operation for flights up to 31MAY20. As of 0845GMT 28APR20, latest adjustment for the period of 28APR20 – 31MAY20 as follows.

Additional changes remain possible.

Doha – Amman eff 12MAY20 Service resumption, 1 daily 787-8
Doha – Amsterdam 1 daily A350-1000XWB (selected dates -900XWB)
Doha – Athens 3 weekly 787-8
Doha – Baghdad eff 23MAY20 Service resumption, 1 daily A320
Doha – Bangalore eff 03MAY20 Service resumption, 4 weekly A350-900XWB
Doha – Bangkok 1 daily A350-900XWB
Doha – Basra eff 24MAY20 Service resumption, 4 weekly A320
Doha – Beirut eff 11MAY20 Service resumption, 1 daily 787-8
Doha – Brussels 4 weekly A350-900XWB
Doha – Chicago O’Hare 4 weekly A350-1000XWB
Doha – Colombo 3 weekly A350-900XWB
Doha – Copenhagen 3 weekly A350-900XWB
Doha – Dallas/Ft. Worth 3 weekly A350-1000XWB
Doha – Delhi eff 03MAY20 Service resumption, 4 weekly A350-900XWB

Doha – Dhaka eff 09MAY20 Service resumption, 4 weekly 787-8
Doha – Dublin 4 weekly A350-900XWB
Doha – Erbil eff 23MAY20 Service resumption, 4 weekly A320
Doha – Frankfurt 1 daily A350-1000XWB
Doha – Helsinki 4 weekly A350-900XWB
Doha – Hong Kong 1 daily A350-1000XWB
Doha – Istanbul eff 01MAY20 Service resumption, 1 daily A350-900XWB
Doha – Jakarta 3 weekly A350-900XWB
Doha – Johannesburg eff 02MAY20 Service resumption, 3 weekly A350-900XWB
Doha – Karachi eff 16MAY20 Service resumption, 4 weekly A350-900XWB
Doha – Kathmandu eff 01MAY20 Service resumption, 4 weekly A330-300
Doha – Kochi eff 03MAY20 Service resumption, 4 weekly 787-8
Doha – Kuala Lumpur 3 weekly A350-900XWB
Doha – Kuwait City 1 daily A350-900XWB (3 daily from 08MAY20)
Doha – Lahore eff 16MAY20 Service resumption, 4 weekly 787-8
Doha – London Heathrow 1 daily A350-1000XWB (2 daily from 08MAY20)
Doha – Manchester 3 weekly A350-900XWB
Doha – Manila 1 daily A350-900XWB
Doha – Melbourne 1 daily A350-1000XWB
Doha – Montreal 4 weekly A350-900XWB (Selected dates 777-300ER)
Doha – Moscow Domodedovo eff 04MAY20 Service resumption, 3 weekly A350-900XWB
Doha – Mumbai eff 03MAY20 Service resumption, 4 weekly A350-900XWB
Doha – Munich 4 weekly A350-1000XWB
Doha – Muscat eff 14MAY20 Service resumption, 2 daily A350-900XWB
Doha – Nairobi eff 19MAY20 Service resumption, 3 weekly 787-8
Doha – Oslo 4 weekly A350-900XWB
Doha – Paris CDG 1 daily A350-1000XWB (selected dates -900XWB)
Doha – Perth 4 weekly A350-1000XWB
Doha – Rome 4 weekly A350-900XWB
Doha – Seoul Incheon 1 daily 777-300ER
Doha – Singapore 1 daily A350-1000XWB
Doha – Stockholm Arlanda 4 weekly A350-900XWB
Doha – Sydney 1 daily A350-1000XWB
Doha – Tehran Imam Khomeini 1 daily 787-8
Doha – Tokyo Narita 1 daily A350-1000XWB
Doha – Tunis eff 06MAY20 Service resumption, 3 weekly 787-8
Doha – Vienna 4 weekly A350-900XWB
Doha – Zurich 3 weekly A350-900XWB

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Qatar Airways Jun - Aug 2020 operations / NS20 network suspensions as of 0700GMT 07MAY20

 

Qatar Airways on Wednesday (06MAY20) filed schedule and inventory changes for its entire network between 01JUN20 and 31AUG20. The following information is based on GDS inventory display based on research by route and date, between 0100GMT and 0700GMT 07MAY20.

 

https://www.routesonline.com/news/38/airlineroute/291167/qatar-airways-jun-aug-2020-operations-ns20-network-suspensions-as-of-0700gmt-07may20/

 

I received a Flight Cancellation Notice for my QR trip leaving BKK on 25 June 2020, I requested the full refund option. 

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Be aware to fly with Qatar Airways.

Qatar Airways continue sending letters to customers telling that they are repatriating people stranded away in the world, that is not true, most of the people who was stranded abroad by Qatar Airways was denied access to any kind of flights, the flight of my son was cancelled and also if they had other flight routes still operating he was denied to return and we bought a new expensive flight with Lufthansa at our expenses. I hope that people remember what happened when thinking again to buy a ticket. Reimbursement of the ticket is still pending after three months.

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IMO/E Qatar appears to be most customer-friendly airline during the COVID-19 crisis. Re-booking, 110% two-year voucher, full refund, et al.

 

Can you share any details re: your son's exact situation?

 

Have you applied for a refund?  https://www.qatarairways.com/en/travel-with-confidence.html

 

Once you've applied for a refund you can tweak Qatar via a DM on Twitter. @qrsupport

 

My refund was approved in three days.

 

 

 

 

 

 

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Posted (edited)

On the basis of my flight booking experience, I would not recommend booking a flight with Qatar Airways.

 

  1. They advertise multiple flight departure times for a destination with apparently good prices. Once you purchase such flight booking, they simply cancel that flight and offer you alternative flights which are invariably more expensive and/or much longer in duration. The "110% voucher" offered is well below what you need to pay more for that alternative flight. So they actually make money on you, when you could have chosen different airline company at the first place instead of falling into their trap of "a good price and flight time choice"
  2. If you opt for a full refund (as I did) the process is unreliable, can be costly, and very uncertain if you'd ever get your money back. If you try to call them for the refund, its next to impossible to get them through, when you get the line there is long wait to actually talk to someone, and even then long time in checking your details...All this will cost you a lot of money for the call, as you'd need for most issues to call the customer team in Qatar, (e.g. I am in Thailand, the flight booked originated from Malaysia, and I am a UK citizen...)
  3. If you use a web-based refund request (as I did) their online system is so lousy, you do not get immediate confirmation that, once you fill in necessary refund request details and press enter/send button, this has been received by their system. Just a blank screen (not even "your request has been sent" or "thank you"). This prompts most people to repeat the whole procedure (with the same outcome). But you get the email 15mins or more later, confirming that you have submitted your online refund request. Thus you end up with multiple refund requests for the same flight since they mentioned nowhere in the refund request procedure that the confirmation of the online request will be received via email!
  4. Then it takes a long time to confirm that your refund request will be honoured, and at least additional 8 weeks to actually refund the money on your bank/cc account. All this time (since you paid it to them) they keep your money and without interest paid for it (even if they did not delivered the service you paid for!)

The facts for my cancelled flight:

  • Booked and paid on 25th April 2020, via QatarAirways online, a QA flight for 1st July 2020 KUL-LHR (via DOH).
  • QA informed me on 11th May 2020, via email, that the flight was cancelled.
  • The next available flight was the following day - £120 more expensive, and 8 hrs longer. All their other flights were the same i.e. more expensive, and/or longer in duration.
  • On 12th May I applied online for full refund. Refund request acknowledged the same day, but without specifying if it has been approved and when the money will be returned.
  • On 26th May they sent another email informing me that my request is likely to be approved, and that they will pay back my money in 8 weeks time (sometime close to 20th July 2020). So 3 months of interest-free money for them.
  • As of today (4rd June) no refund received yet.

So my advice: keep away from Qatar Airways, chose another,  more professional, honest and effective airline...(seems very few these days...)

 

 

Edited by McArie
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McArie just posted:

 

So my advice: keep away from Qatar Airways, chose another,  more professional, honest and effective airline...(seems very few these days...)

 

Suggestions please.  I won't hold my breath.

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Posted (edited)

Here is about QA safety and Covid-19 case:

 

JEDDAH 4th June 2020: Greece on Tuesday suspended flights to and from Qatar after 12 passengers on a plane from Doha tested positive for the coronavirus.

 

https://www.arabnews.com/node/1683826/world

Edited by McArie

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Posted (edited)

Personally, I found that the following might be a good choice for flights to the UK:

  • Swiss (from BKK via ZHR) - If change, flexi ticket (free) or voucher. Baggage up to 23kg. Costs cca £350-£400, direct with the airline.No quarantine for UK citizens if in transit.
  • Emirates (BKK or KUL via DXB) -If change, flexi ticket (free) or voucher. Change destination free and @same price within Europe. Baggage up to 30kg. Costs cca £350-£400, direct with the airline.No quarantine for UK citizens if in transit.
  • LOT (BKK via SIN, via WAR 2legs) -Baggage up to 23kg. Costs cca £320-£400, direct with the airline.Problem might be transit through KUL & SIN airports, but hope they would abolish restrictions on/after !st July....
  • Lufthansa (BKK via MUC or FRA)-If change, flexi ticket (free) or voucher. Baggage up to 23kg. Costs cca £320-£400, direct with the airline.No quarantine for UK citizens if in transit.NB Lufthansa tend to increase their prices.

Turkish Airlines also offer good flights, as well as few other companies, but not sure how reliable they are.. also some have very long flightime, multileg, so more complicated...wouldn't risk...

I check my options & prices via Skyscanner.net then chose directly the airline to buy (less inclined to go via agents, even if price lower, as changing/cancelled flights generally complicated to deal with)

Edited by McArie
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I would not book a LOT flight before Poland had announced border opening.

You will have a hard time getting money back, better go with Lufthansa which owns Swiss, more options.

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Posted (edited)
2 hours ago, Kalorymetr said:

I would not book a LOT flight before Poland had announced border opening.

You will have a hard time getting money back, better go with Lufthansa which owns Swiss, more options.

 

I've just booked a flight with SWISS on 1st July 23.20 hrs from BKK via ZRH, economy 23kg chkd baggage, 8kg cabin baggage + flexibility to change time/destination free + 50CHF added bonus voucher (but still need to double check if eligible for this bonus voucher).

 

As for LOT, they seemed reasonable to me, earlier experience (short-haul) has been OK, clean and professional. On their route/leg  from SIN to WAW they operate a modern Boeing 787-800. 

In relation to Polish APP restrictions, they are lifting it by 20th June (as almost all other EU countries), no quarantine for UK citizens. More info on their travel & refund policies: https://www.lot.com/pl/en/coronavirus-travel-information

 

I did not choose them due to the fact that I am uncertain if SIN will be open fully on 1st July, as well as KUL, since the latest data shows increase of the covid-19 infected in these countries and they are severely restricted/need quarantine for foreign citizens. They will review their policies 9th June (Malaysia), end of month Singapore. But I am more inclined to believe they will open fully for travellers by mid-July.

Edited by McArie

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On 6/4/2020 at 10:18 AM, McArie said:

So my advice: keep away from Qatar Airways, chose another,  more professional, honest and effective airline...(seems very few these days...)

 

 

I don't know - my flight was cancelled too, I had paid roughly 80000 Baht for a business class ticket to ZRH. Granted, it took some time but I got got a voucher for 90odd thousand Baht valid until May 2022....

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