Finlaco Posted March 27, 2020 Share Posted March 27, 2020 (edited) Hi Any member managed to get a refund on cancelled flights from Thai Lion Air. Impossible to get an answer on their Customer Service line and emails are being ignored. Their Facebook page (in Thai) suggests paying them a visit at DMK airport. Please guys dont drown this thread with non-relevant replies. I'd appreciate replies with specifics and not just winges. Edited March 27, 2020 by Finlaco Link to comment Share on other sites More sharing options...
CharlieH Posted March 27, 2020 Share Posted March 27, 2020 MOVED to Travel forum Link to comment Share on other sites More sharing options...
KC 71 Posted March 27, 2020 Share Posted March 27, 2020 My Sister In Law got a refund from a flight yesterday,i will ask when she calls.Should imagine it was done over the phone though. Link to comment Share on other sites More sharing options...
stouricks Posted March 27, 2020 Share Posted March 27, 2020 Same for me with NOK Air, no reply to email, no answer to phone. Link to comment Share on other sites More sharing options...
donnacha Posted March 27, 2020 Share Posted March 27, 2020 They know that 99% of people will just give up. Air France does the same thing with lost baggage. 1 Link to comment Share on other sites More sharing options...
Finlaco Posted March 27, 2020 Author Share Posted March 27, 2020 Please guys dont drown this thread with non-relevant replies. I'd appreciate replies with specifics and not just a winges. 2 Link to comment Share on other sites More sharing options...
GreasyFingers Posted March 27, 2020 Share Posted March 27, 2020 (edited) 18 minutes ago, stouricks said: Same for me with NOK Air, no reply to email, no answer to phone. Spoke to them again this morning as it has been a week since I sent them my details with no reply. Their answer was that we could reschedule the flights for one month only. Some costs were involved but had given up listening by that stage. Asked if they could send an email as to their policy so that we could make an insurance claim. Result: "We do not send emails." Was told to call back after the flight and they might refund the Airport Tax. Edited March 27, 2020 by GreasyFingers addition 1 Link to comment Share on other sites More sharing options...
steven100 Posted March 27, 2020 Share Posted March 27, 2020 online on their website. Link to comment Share on other sites More sharing options...
Finlaco Posted March 27, 2020 Author Share Posted March 27, 2020 18 minutes ago, steven100 said: online on their website. Hi Steven100 Could you expand more. You seem to have access to a different Thai lion website. Can you take a few screen shots and share, please. Link to comment Share on other sites More sharing options...
bkk6060 Posted March 27, 2020 Share Posted March 27, 2020 I have never gotten a refund from any of the Thai carriers for a domestic flight. Link to comment Share on other sites More sharing options...
steven100 Posted March 27, 2020 Share Posted March 27, 2020 4 minutes ago, Finlaco said: Hi Steven100 Could you expand more. You seem to have access to a different Thai lion website. Can you take a few screen shots and share, please. https://www.lionairthai.com/en/press_release/2020/03/25/Thai-Lion-Air-offers-options-for-affected-passengers-due-to-Covid-19-Outbreak-Situation Link to comment Share on other sites More sharing options...
CMMCB Posted March 27, 2020 Share Posted March 27, 2020 Going in person to one of their offices seems to be the most effective, but the queues can be long. Took me about 3 hours last Saturday. Promised a refund to the CC within 40-odd days. Of course, this only works if THEY have cancelled the flights, not just if you want to cancel. See your ticket regulations if in doubt. Link to comment Share on other sites More sharing options...
Finlaco Posted March 27, 2020 Author Share Posted March 27, 2020 3 hours ago, steven100 said: online on their website. Thanks for re-checking. Yeah, can't apply on line for the refund. 1 Link to comment Share on other sites More sharing options...
scorecard Posted March 27, 2020 Share Posted March 27, 2020 5 hours ago, donnacha said: They know that 99% of people will just give up. Air France does the same thing with lost baggage. Thai inter does the same with letters / e.mails with complaints. All ignored. 1 Link to comment Share on other sites More sharing options...
zoza Posted May 20, 2020 Share Posted May 20, 2020 (edited) I have phoned them and they said I had cancelled (I actually refused their change of flight and asked for a refund, after they cancelled/rescheduled my booked flight) when about two months ago I got an answer they, said I had cancelled the flights? the next answer was I need to contact the travel agent who I booked with ? I went online to Thai Lion Air and booked both flights through their website. now they do not answer. I got my other flights replaced by Nok Air (no charges) and another full refund via the hotel booking. I might have a look at their office as I am landing in a week or so using a flight I had to pay for as Thai Lion Air are not speaking again. my credit card have been informed re ''Chargeback'' last time they were spot on inside a week. Edited May 20, 2020 by zoza Link to comment Share on other sites More sharing options...
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