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Posted (edited)

Myself and my partner are due to travel from the UK on the 12th of May with B.A. to Bangkok,we have just received an email to say we can cancel the flight and receive travel vouchers valid for 12 months, no indication of the value though or if we can claim a refund.

The other option is to reschedule the flights but what it doesn’t tell you in the email there is a fee to do this, surely in this time of a pandemic outbreak fees should be waived. It says on their website don’t try to contact them until 3 days before you are due to travel understandably they are very busy but it doesn’t give you much time to consider your options. 

Edited by Jumbo1968
Mistake

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Posted (edited)

 

"It says on their website don’t try to contact them until 3 days before you are due to travel understandably they are very busy but it doesn’t give you much time to consider your options." 

 

You have 45 days to consider your options.

 

Followed by 3 days in which to action whichever you choose.

 

You are fortunate to have been contacted and so comprehensively advised.

 

My airline says (on their website, I have not been contacted) because I booked through an agent the agent has to deal with it.

 

The agent says:

 

1.       In the first instance, please try to contact your airline. In this unprecedented situation, airlines are each taking an individual approach so it’s best to go direct and see how they can provide immediate help.

2.       Check the airline’s website. We are finding that we are not always being given immediate visibility of some airline’s repatriation flight plans, and details may first be available online.

3.       If you still need assistance our emergency email address is (deleted)  but as stated we have very limited availability and the airlines are not always loading seats into their system for Travel Agents to see

4.       It may also be necessary for you to contact the British Embassy, High Commission or Consulate in the area you are in. Please click here for all the local contact details: https://www.gov.uk/world/embassies

 

Happily I am not "Lost in Thailand" (having a regular snowbird routine) and am in no hurry to get back to "Britain Under Siege".

 

I feel very sorry for those "short time" tourists who are stuck here.

 

 

 

.

 

Edited by Enoon
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2 hours ago, Kadilo said:

I would go with the refund. They are not going back anytime soon. 

Ok I take a refund, it would be for 2 single flights and 1 return flight, I would then have to book 2 single fares when we can return to Thailand which can the same as a return. As far as a return is concerned I was told the full fare won’t be refunded, similar they won’t refund 50% of the full fare ?

i think a voucher is the better option but again as I can’t contact B.A. I don’t know the value of it.

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Even if you made it in there are no air flights, buses and most likely no trains at all by then domestically. Take the vouchers and make new plans. We cancelled our plans to go see the children in America. Luckily had not purchased yet..

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Nope it does not give enough time....the world is in pandemic mode AKA, APOCALYPSE NOW!  Otherwise known as the second coming of Christ...life is over for many...

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There is a big fat empty hole on my prepaid credit card where Finair said could take more than a month BA said you can have a voucher eventually when we feel like it and bangkok airways won't respond at all coupled with undelivered goods and services that no one wants to pay back I'm down near £2000 and stranded🤔

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My guess is the airlines are using pandemic forecasts to determine whether they will be flying at any point in time, and May 12 is still well within the window of border shutdowns.

Take the vouchers. If they can't predict when they will be back to normal service, what makes you think you can?

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3 minutes ago, sammieuk1 said:

There is a big fat empty hole on my prepaid credit card where Finair said could take more than a month BA said you can have a voucher eventually when we feel like it and bangkok airways won't respond at all coupled with undelivered goods and services that no one wants to pay back I'm down near £2000 and stranded🤔

So it didnt occur at the start of March when everyone else was bailing that you might do the same ?

Or even only 2 weeks ago ??  Zero sympathy for people claiming they're stranded. If you are you'll be there till next year thats becoming very clear

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31 minutes ago, scubascuba3 said:

Voucher is worth zero if the airline goes bust

True enough. What other option would you suggest?

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Wait a month before making any decisions if possible

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