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Had a refund for a returned item and they enter it in the wallet. Now I want to spend it, add to it and buy something else, however as a non Thai they do not let you top up the amount and withdrawing it to my bank account never works. They have a chat line but it's always try later message and can never get thought on the phone. Anyone know a way out of it? strange they make it so hard to spend money with them

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Hello,

 

I had a refund to my non-available "wallet" also.  I emailed their help line and below is the process to get your wallet to be able to refund to your Thai bank account.  You, as a foreigner, cannot use your wallet, but at least if something is refunded to your wallet, it can then be sent on to your approved bank account.  I did get my refunds within about two weeks.  Here are the two emails I got from Lazada as they set up my wallet for refund use:

 

------- Lazada emails to me follow ----

Lazada Thailand Customer Care <CS_TH@care.lazada.com>

December 30, 2019
Dear Xxxx Yxxx,

Warm Greeting from Lazada!

This email is with regard to your concern on the request to transfer the remaining balance from your lazada wallet to your bank account.

In line with your concern, kindly provide us the screenshot for us to forward this with the relevant team:
 1. screenshot of passport
 2. screenshot of bank book (Account Number, Account Name, Branch)
 3. screenshot of signature

You can blur some details (but we would need to see your full name, picture and bank number) or have the 'Copyright' mark as your signature mentioning for 'withdrawal used only'.
Rest assured, that your documents will be kept confidential and internal used with account team only.

Kindly reply to this email for us to forward this with them. Your prompt response would be so much appreciated.

Thank you for your patience and understanding regarding this matter.

If you have any questions or concerns, please reply back to this email. We will do our very best to reply within 2 business days.

Best regards,

Lyza

====== here is a follow-up email from Lazada ===============
 
January 4, 2020
Dear Xxxx Yyyy

Warm Greeting from Lazada!

Thank you for taking the time to contact us. May we let you know that we acknowledged your recent contact with Lazada Customer Service.

Regarding of your lazada withdrawal. As we have coordinate with the relevant team. we have start the procedure and it will take 7 business days for transaction to finish. Please check you account again later.

”Thank you for giving us your valuable time today.

Best regards,

Wee_LCE

Edited by mojaco
clarity
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3 minutes ago, jackdd said:

In the app somewhere in the settings is an option to add a bank account.

If you are using a computer you can use this link: https://shopee.co.th/user/account/payment

There you add your bank account and after a few days the money should be back into your bank account.

The OP was asking about Lazada Wallet.  So does using Shopee system allow Lazada to refund to the bank account set up with Shopee?

 

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3 hours ago, britanicus said:

Now I want to spend it, add to it and buy something else, however as a non Thai they do not let you top up the amount and withdrawing it to my bank account never works.

 

As a foreigner you are no longer allowed to top up your wallet or use funds in the wallet to make purchases, but sending the funds in the wallet to your account works perfectly. It takes about 7 days to complete though.

 

The chat also works a charm, but of course only during Thai business hours

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5 minutes ago, mojaco said:

The OP was asking about Lazada Wallet.  So does using Shopee system allow Lazada to refund to the bank account set up with Shopee?

This would be cool, wouldn't it? 😉

Obviously i was confused, ignore my answer.

Edited by jackdd
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Eventually after a long wait I got onto the chat help, I asked for the coupon to be changed into a voucher code as I remembered they had done this before, then you can spend the funds. Took about 25 minutes of answering the same questions and them trying to get you to withdraw the money to bank account, you would think they would want you to spend it. In the end she agreed to convert it to a voucher number, all seems unnecessarily complex, not got it yet.

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Thanks for reminding me to continue to use COD only. I really like Lazada so far and the COD option is really great. It’s really a good idea to limit access to one’s bank accounts and credit cards.

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WATCH OUT!! LAZADA is like a poisonous snake! You order something, you pay for it, it is not delivered, LAZADA cancels, but you don't get the money back.
You get a credit note in LAZADA Wallet. But you can only use this if you are Thai citizen. As a foreigner you must join a queue of the chat. Because LAZADA has blocked all other communication channels. LAZADA is so ashamed of his unethical behavior that they do not even give a postal address. When you finally get in contact with the customer service after a long wait, LAZADA demands a copy of your passport and a copy of your bank book to make a bank transfer. This way they can delay the payment and withhold funds illegally. Otherwise you will be fobbed off with a voucher.

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  • 5 months later...
On 3/30/2020 at 7:58 PM, jackdd said:

In the app somewhere in the settings is an option to add a bank account.

If you are using a computer you can use this link: https://shopee.co.th/user/account/payment

There you add your bank account and after a few days the money should be back into your bank account.

Genius - refund from Lazada will go to your Shopee account? Nice to see them cooperate. The problem here is that Shopee works, but Lazada f*ked it up.

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27 minutes ago, ben2talk said:

Genius - refund from Lazada will go to your Shopee account? Nice to see them cooperate. The problem here is that Shopee works, but Lazada f*ked it up.

This was already mentioned 6 months ago in post #4

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