BestB Posted May 2, 2020 Share Posted May 2, 2020 At this stage, will not get into details, but by any chance, anyone has contact info for senior management or someone in Ford to deal with the matter? Local Pattaya dealer is beyond useless, have lodged complaints with main office via their call center number 1383, only to be put back to Pattaya dealer. Next week will be filing a case with OCPB, but kind of hoping someone has gone through the same, and has contact for someone in Ford to deal with the matter 1 Link to comment Share on other sites More sharing options...
Popular Post cornishcarlos Posted May 2, 2020 Popular Post Share Posted May 2, 2020 Why don't you want to divulge the issue ?? Could be valuable info for others who are about to purchase a new motor !! 7 1 1 Link to comment Share on other sites More sharing options...
BestB Posted May 2, 2020 Author Share Posted May 2, 2020 4 minutes ago, cornishcarlos said: Why don't you want to divulge the issue ?? Could be valuable info for others who are about to purchase a new motor !! Giving them a chance to fix it before going all the way 1 2 Link to comment Share on other sites More sharing options...
Don Mega Posted May 2, 2020 Share Posted May 2, 2020 Flick Vickie a message. Link to comment Share on other sites More sharing options...
dabhand Posted May 2, 2020 Share Posted May 2, 2020 Maybe this thread might help. https://forum.thaivisa.com/topic/1031989-contact-info-for-general-manager-ford-thailand/#comments Link to comment Share on other sites More sharing options...
Popular Post pineapple01 Posted May 2, 2020 Popular Post Share Posted May 2, 2020 Not Sticky Vickie i hope.???? 1 2 Link to comment Share on other sites More sharing options...
BestB Posted May 2, 2020 Author Share Posted May 2, 2020 13 minutes ago, Don Mega said: Flick Vickie a message. Translation would be good please ???? 2 Link to comment Share on other sites More sharing options...
BestB Posted May 2, 2020 Author Share Posted May 2, 2020 10 minutes ago, dabhand said: Maybe this thread might help. https://forum.thaivisa.com/topic/1031989-contact-info-for-general-manager-ford-thailand/#comments Thanks, gone though it but no direct contact info. In my case, i do not think i need CEO, just a regional manager can fix the problem Link to comment Share on other sites More sharing options...
Don Mega Posted May 2, 2020 Share Posted May 2, 2020 (edited) 9 minutes ago, BestB said: Translation would be good please ???? Click the link and send Vickie (the president of Ford Thailand) a message. Iam friends with some senior engineers at both AAT and FTM. If you want flick me a message with what your issue is and I will pass it along.... include an email address they can respond to if they feel so inclined. Edited May 2, 2020 by Don Mega 1 Link to comment Share on other sites More sharing options...
BestB Posted May 2, 2020 Author Share Posted May 2, 2020 3 minutes ago, Don Mega said: Click the link and send Vickie (the president of Ford Thailand) a message. LOL, cheers did not realise there was a link. I do not know if anyone reads linkedin messages. Have contacted marketing manager through Linkedin and on email they had, but no response yet Link to comment Share on other sites More sharing options...
BestB Posted May 2, 2020 Author Share Posted May 2, 2020 5 minutes ago, Don Mega said: Click the link and send Vickie (the president of Ford Thailand) a message. Iam friends with some senior engineers at both AAT and FTM. If you want flick me a message with what your issue is and I will pass it along.... include an email address they can respond to if they feel so inclined. That would be great, thank you. Will send short version of events, give me 5-10 mins Link to comment Share on other sites More sharing options...
VocalNeal Posted May 2, 2020 Share Posted May 2, 2020 We wish you well. Please come back and tell us how it all turned out. Link to comment Share on other sites More sharing options...
BestB Posted May 2, 2020 Author Share Posted May 2, 2020 1 hour ago, VocalNeal said: We wish you well. Please come back and tell us how it all turned out. Will do Link to comment Share on other sites More sharing options...
topt Posted May 2, 2020 Share Posted May 2, 2020 34 minutes ago, BestB said: Will do Not sure if relevant or not but I know the local Ford factory is closed until I think 18th May, @Don Mega would know for sure, so that may be impacting any response. Link to comment Share on other sites More sharing options...
Don Mega Posted May 2, 2020 Share Posted May 2, 2020 5 minutes ago, topt said: Not sure if relevant or not but I know the local Ford factory is closed until I think 18th May, @Don Mega would know for sure, so that may be impacting any response. Yes, Both facilities are closed, office staff are working from home though. 1 Link to comment Share on other sites More sharing options...
Popular Post liddelljohn Posted May 2, 2020 Popular Post Share Posted May 2, 2020 Do any of u guys remeber the 1980s Uk Ford TV ads FORD GIVES YOU MORE we used to call the ads ,,,,, FRAUD GIVES YOU LESS !!!!! we used to call the Fiesta the FESTER The Escort was the EXTORT The Cortina was the CRAPTINA The Capri was the CRAPPY The Sierra was the SPARE US The Transit van was the RANCID van The Granada was the BASTARDA and when the Focus came out we called it the <deleted>US 2 3 2 Link to comment Share on other sites More sharing options...
Popular Post NanLaew Posted May 2, 2020 Popular Post Share Posted May 2, 2020 3 hours ago, liddelljohn said: Do any of u guys remeber the 1980s Uk Ford TV ads FORD GIVES YOU MORE we used to call the ads ,,,,, FRAUD GIVES YOU LESS !!!!! we used to call the Fiesta the FESTER The Escort was the EXTORT The Cortina was the CRAPTINA The Capri was the CRAPPY The Sierra was the SPARE US The Transit van was the RANCID van The Granada was the BASTARDA and when the Focus came out we called it the <deleted>US No, no we don't. 4 1 3 Link to comment Share on other sites More sharing options...
Popular Post ThaiFelix Posted May 3, 2020 Popular Post Share Posted May 3, 2020 Problems? Fords middle name! The Thais love them because they look big and come in garish colours which is perfect for "look at me, look at me"!! But if youre looking for reliability, thats a different story. 3 3 Link to comment Share on other sites More sharing options...
rwill Posted May 3, 2020 Share Posted May 3, 2020 I have an Everest and a Raptor. Very happy with both of them. I live in Ratchaburi but use TS auto sales in Nonthaburi. Always get good service from them. Some of the older names for Ford were: Fix Or Repair Daily Found On Road Dead 1 Link to comment Share on other sites More sharing options...
liddelljohn Posted May 3, 2020 Share Posted May 3, 2020 Actually I ran a Mk1 cortina for years it was bomb proof , then I bought a new capri 2.8i went like stink , looked lovely BUT fell apart after 2 years even with dealer servicing ,,, total <deleted> ,wormn out ,,had a lot of transits the old Southampton built ones were real work horses but the later Turkish made ones look lovely BUT dont last and have some bad reliability issues . My nephew in UK has a older Focus 1.6 it handles really well , looks good is reliable as its a petrol ,, but its not fuel efficient compared to rival brands /,,he is now changing it for a New Citroen every one I know with the Ranger or wild track in Thailand and UK loved the looks ,and performance BUT all have less than steller records of reliability and good service from dealers 1 Link to comment Share on other sites More sharing options...
Popular Post sharksy Posted May 3, 2020 Popular Post Share Posted May 3, 2020 I bought a new Ford Focus 1.8 petrol back in 2004. Did 27000 miles in 9 months, sold it to my dad who has it to this day. Nearly 200,000 - hardly anything gone wrong. Great car. 3 1 Link to comment Share on other sites More sharing options...
Jenkins9039 Posted May 3, 2020 Share Posted May 3, 2020 Ford Motor Co Mr William Clay Ford Executive Chairman Email [email protected] Telephone 313-322-3000 Switchboard 313-322-3000 Ford UK Mr Andy Barratt Managing Director Email [email protected] 1 Link to comment Share on other sites More sharing options...
donmuang37 Posted May 3, 2020 Share Posted May 3, 2020 If you aren't happy with the Pattaya dealer, you can take your vehicle to any Ford dealer in Thailand. In the past few years we have bought a Fiesta, a Focus and 2 Ranger Wildtraks, including my current Wildtrak Bi-Turbo. We have had outstanding service from our Pathum Thani dealer. Good luck! 1 Link to comment Share on other sites More sharing options...
guzzi850m2 Posted May 3, 2020 Share Posted May 3, 2020 We have used Ford Pattaya since we bought the truck new from them in 2013, no complaints. Link to comment Share on other sites More sharing options...
DJ54 Posted May 3, 2020 Share Posted May 3, 2020 On 5/2/2020 at 10:16 PM, NanLaew said: Do any of u guys remeber the 1980s Uk Ford TV ads FORD G U.S. Pinto... Link to comment Share on other sites More sharing options...
BestB Posted May 4, 2020 Author Share Posted May 4, 2020 21 hours ago, ThaiFelix said: Problems? Fords middle name! The Thais love them because they look big and come in garish colours which is perfect for "look at me, look at me"!! But if youre looking for reliability, thats a different story. Thing is my "problem" is not car per say, but incredibly bad service by Ford dealer Car has been great, an external problem, which made small problem, which Ford managed to make into a big one and now even bigger by keeping the car against my wishes 1 Link to comment Share on other sites More sharing options...
bartpix Posted May 5, 2020 Share Posted May 5, 2020 I'm based in Sattahip but went to Bkk to purchase my 2.0 litre 10 gear Everest. Because from purchasing 3 previous cars in Thailand, I've discovered that the best deals are available in Bkk without having to resort to mega haggling. As the service book says service interval is 15,000 kms and free service (not including parts) for 5 years, I return to Bkk dealer to do the service. In my case having bought the car 19 months ago, I brought it for the first service in January. Having booked the car in a week before heading to Bkk the service dept. called the day before to remind me and 2 days following to check if all was ok. So for me, great service and as I asked the dealer for an English manual, I received both a Thai and an English version. BTW I did visit 3 Ford dealers in Bkk and looked at their service area before choosing. Link to comment Share on other sites More sharing options...
NE1 Posted May 5, 2020 Share Posted May 5, 2020 On 5/3/2020 at 3:49 PM, rwill said: I live in Ratchaburi but use TS auto sales in Nonthaburi. Always get good service from them. I live in Ratchaburi but use Ford in Kanchanaburi. 1 Link to comment Share on other sites More sharing options...
BestB Posted May 6, 2020 Author Share Posted May 6, 2020 (edited) Ok, guys here is the story, since Ford is NOT interested in doing anything. Ford Pattaya Dealer Took the car in for service and a bad smell coming from AC, smell of urine. I believed rat go inside AC and urinated Putting aside all the wait time and staff doing nothing, they changed the filter and advised, need to wash AC to remove the smell. additional 3000 baht. After 5 hours of waiting, they advised car was ready and all good to go, paid the money, got in the car and smell is 100% the same. Called them over to point it out and they could not care less, did not call technician, or the manager, refused refund or to do anything at all Called Ford head office and lodged a complaint, Ford was very apologetic and arranged for Ford Pattaya to pick up the car, check again and return the car. This was confirmed 5 times, by the head office and local dealer and who ever picked up the car. Afternoon, get a call from dealer stating they have checked, nothing wrong and there is nothing they can or will do and to come to pick up the car. Told them, agreement was they pick up and drop off the car and i can NOT go get the car, not only because it was not the agreement, but because Pattaya is in lockdown. Nothing but some mummbling. 20 or so mins later, technician calls and advises, rats bite through 2 wires, founds rat babies in AC and to call Insurance to make a claim So Dealer says all good, tech says all bad. Cut the story short, they never brought the car back, its now 1 week, i have no idea where the car is, i ave no paperwork who picked up the car or anything at all. Head office telling me to speak with the dealer, which i simply refuse to do because it was head office who arrange for dealer to pick up the car not me, in addition dealer is lying and keeps changing the story. Total already paid for 1st service and AC almost 7000 baht, can not confirm for certain as all documents and bills are in the car and car is not with me As it stands right now, 1 week car has not been returned, what actual problem is unknown and not confirmed, cost to fix the wires unknown, if wires are damaged at all and i believe it damaged it was damaged during the initial service, but they never checked, as they never lifted the car(can see their service center from the waiting room) Have contacted OCPB who are contacting Ford after the holiday, also thinking to file stolen car with the police because car in essence is stolen Edited May 6, 2020 by BestB Link to comment Share on other sites More sharing options...
Popular Post pineapple01 Posted May 6, 2020 Popular Post Share Posted May 6, 2020 Thats why folks buy Toyota. 1 1 2 Link to comment Share on other sites More sharing options...
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