Big problems with Ford, anyone has contact info?

[ThaiFelix]

On 5/2/2020 at 1:24 PM, pineapple01 said:

Not Sticky Vickie i hope.????

No youre thinking of Filthy Phillis lol!

[NE1]

Tried to book my Ford in for a service and a new electric window motor .

I have been told they would need half a day to do these chores.

With the thought of sitting in a Ford reception in the middle of nowhere for 5 hours I sent off an e mail on an off chance to see if I could be loaned a courtesy car , so I could go home and relax while they are working on it. 

 

This isn't a bash  , it is amusing........I sent the mail through Ford's website and this is what appeared after I submitted.....I think they need to get somebody to look at their translation.

[BestB]

14 hours ago, NE1 said:

Tried to book my Ford in for a service and a new electric window motor .

I have been told they would need half a day to do these chores.

With the thought of sitting in a Ford reception in the middle of nowhere for 5 hours I sent off an e mail on an off chance to see if I could be loaned a courtesy car , so I could go home and relax while they are working on it. 

 

This isn't a bash  , it is amusing........I sent the mail through Ford's website and this is what appeared after I submitted.....I think they need to get somebody to look at their translation.

Any farts yet?

[Nojohndoe]

On 5/2/2020 at 6:01 PM, liddelljohn said:

Do any of u guys remeber the 1980s Uk Ford TV ads    FORD GIVES YOU MORE

 

we used to call the ads ,,,,, FRAUD GIVES YOU LESS !!!!!

 

we used to call the Fiesta the FESTER

The Escort  was the EXTORT

The Cortina  was the  CRAPTINA

The Capri  was the CRAPPY

The Sierra  was the SPARE US

The Transit van was the  RANCID van

The Granada was the   BASTARDA

 

and when the Focus came out we called it the   <deleted>US

And collectively: FixOrReplaceDaily

[actonion]

If you can't afford a Dodge ....dodge a Ford

[NE1]

4 hours ago, BestB said:

Any farts yet?

Yes , we turned up on time at the day of the appointment to replace the motor.

The vehicle was driven straight onto one of the repair bays .

 

I noticed that nobody was bothering with itt , so the wife asked what was happening , apparently the storeman had decided to take the day off and he had taken the store keys home with him.......

 

So we had to wait an hour and a half for the keys to access the part , and 30 mins to replace the faulty motor.

[BestB]

1 hour ago, NE1 said:

Yes , we turned up on time at the day of the appointment to replace the motor.

The vehicle was driven straight onto one of the repair bays .

 

I noticed that nobody was bothering with itt , so the wife asked what was happening , apparently the storeman had decided to take the day off and he had taken the store keys home with him.......

 

So we had to wait an hour and a half for the keys to access the part , and 30 mins to replace the faulty motor.

So once again great service ????

[NE1]

I don't know if it is me or Ford.

Wife rung Ford yesterday , need to replace the windscreen wipers.

Receptionist said some body will call you Wednesday for details etc.

 

Today (Wed) yes we have the wipers when would you like to come.

We booked Thursday morning 10:30hrs , as it coincides with other business I need to do in Kanchanaburi ( 100klm round trip )

Just received another call from Ford , we haven't got the wipers for your vehicle , we have to order them

Do Ford not carry accessories in their showroom / garage.

 

I remember I had to order a battery off them once , 6 weeks it took to arrive.

I should have stuck with Toyota.

[transam]

1 hour ago, NE1 said:

I don't know if it is me or Ford.

Wife rung Ford yesterday , need to replace the windscreen wipers.

Receptionist said some body will call you Wednesday for details etc.

 

Today (Wed) yes we have the wipers when would you like to come.

We booked Thursday morning 10:30hrs , as it coincides with other business I need to do in Kanchanaburi ( 100klm round trip )

Just received another call from Ford , we haven't got the wipers for your vehicle , we have to order them

Do Ford not carry accessories in their showroom / garage.

 

I remember I had to order a battery off them once , 6 weeks it took to arrive.

I should have stuck with Toyota.

Main dealer for windscreen wipers and battery......????

[Excel]

1 hour ago, NE1 said:

Wife rung Ford yesterday , need to replace the windscreen wipers

And you need a garage to do that simple task ?

[RafPinto]

On 5/2/2020 at 1:16 PM, Don Mega said:

Flick Vickie a message.

 

 

I did.
She said, see you at 9, wearing my black undies.

[NE1]

3 minutes ago, Excel said:

And you need a garage to do that simple task ?

There is an electrical problem also , but I am trying to kill Two birds with One stone as it is  a 100 klm round trip.

[Excel]

2 minutes ago, NE1 said:

There is an electrical problem also , but I am trying to kill Two birds with One stone as it is  a 100 klm round trip.

Fair enough then.

[NanLaew]

1 hour ago, NE1 said:

Do Ford not carry accessories in their showroom / garage.

Ford Kanchanburi obviously doesn't at the moment.

 

Chances are they keep a small stock of wipers as most people get these changed at accessory shops or DIY (most all accessories available on lazada and shopee). Despite the ridiculous price they will charge you, there's no profit in them holding a large stock. In the past, I have seen them offering discounts on wiper blades, batteries and tires but not recently.

 

Since rainy season has kicked in, maybe they've replaced more wipers than usual, hence being suddenly out of stock? What Ford do you have? Model and age. I can send a link for them on lazada. Otherwise, your local accessory shop will do it cheaper/quicker than any dealership can.

[Orinoco]

22 minutes ago, NE1 said:

There is an electrical problem also , but I am trying to kill Two birds with One stone as it is  a 100 klm round trip.

they will fit the wipers then tell you book appointment to fix the electrical fault, this is Thailand you know.

good luck

[NE1]

17 minutes ago, NanLaew said:

What Ford do you have? Model and age.

Wildtrak 3.2 auto , bought it 2013.

[transam]

57 minutes ago, NE1 said:

Wildtrak 3.2 auto , bought it 2013.

Wipers, Mr.DIY.....????

[Orinoco]

12 minutes ago, transam said:

Wipers, Mr.DIY.....????

Or

Quick Fit Somchai at the side of the road. Look for the flashing police car style lights,

that will be somchai' !!!!!!!!!! 

[sometimewoodworker]

4 hours ago, NE1 said:

Today (Wed) yes we have the wipers when would you like to come.

We booked Thursday morning 10:30hrs , as it coincides with other business I need to do in Kanchanaburi ( 100klm round trip )

Just received another call from Ford , we haven't got the wipers for your vehicle , we have to order them

Do Ford not carry accessories in their showroom / garage.

The best wipers are BOSCH AEROTWIN they are easily available on Lazada, certainly not the cheapest but no difficult getting them.

[NanLaew]

22 hours ago, NE1 said:

Wildtrak 3.2 auto , bought it 2013.

Same as me. Here's Ford OEM (500 baht + shipping) and a 'premium' set (369 baht +shipping) on lazada.

 

https://www.lazada.co.th/products/ford-ranger-t6t7-everest-2016-1524-2-noeb3z-17-528h-eb3z-17-528j-i3610387050-s13518380991.html

 

https://www.lazada.co.th/products/diamond-eye-002-2012-2014-24-16-wiper-blade-for-ford-ranger-2012-2014-i3730303397.html

 

21 hours ago, transam said:

Wipers, Mr.DIY.....????

Mr. DIY has several items that are both a bargain and decent quality. Their windscreen wipers aren't in that category.

 

The last set I bought were 3M brand from Tesco-Lotus. They lasted well for the bargain price of around 300 baht/pair IIRC.

 

19 hours ago, sometimewoodworker said:

The best wipers are BOSCH AEROTWIN they are easily available on Lazada, certainly not the cheapest but no difficult getting them.

That's what I have fitted currently. I bought them from Halfords in the UK on my last trip home but they are available in the stores here and on lazada.

 

https://www.lazada.co.th/products/official-bosch-distributor-bosch-aerotwin-plus-1624-push3-arm-ford-ranger-t6-t7-year-2012-2021-1213141516171819202155565758596061626364-i3759107092.html

[NE1]

Help in translation required please.

Ford 2011 Wildtrak 3.2

I have a chirping noise on idle coming from what I thought was a loose belt , a quick look by a Ford mechanic and apparently there is something inside my alternator that is broken .

It is obviously not urgent as they have to order something , but it is okay to drive until the replacement comes..(I don't understand why Ford garages does not carry spares ). I tried to get a translation of what was broken and I have tried numerous online translation apps. to help with this document , I am still at a loss.....Can anybody tell me what I am paying 11,000 baht for ?

 

[JoeW]

7 minutes ago, NE1 said:

Help in translation required please.

Ford 2011 Wildtrak 3.2

I have a chirping noise on idle coming from what I thought was a loose belt , a quick look by a Ford mechanic and apparently there is something inside my alternator that is broken .

It is obviously not urgent as they have to order something , but it is okay to drive until the replacement comes..(I don't understand why Ford garages does not carry spares ). I tried to get a translation of what was broken and I have tried numerous online translation apps. to help with this document , I am still at a loss.....Can anybody tell me what I am paying 11,000 baht for ?

 

Wages: 1,100
Alternator or ไดชาร์จ (Di-chart): 9,350

 

That's it ^^

[NE1]

9 minutes ago, JoeW said:

Wages: 1,100
Alternator or ไดชาร์จ (Di-chart): 9,350

 

That's it ^^

Thanks JoeW , so it is a new Alternator and not just fixing the present one ?

[JoeW]

12 minutes ago, NE1 said:

Thanks JoeW , so it is a new Alternator and not just fixing the present one ?

Ford doesn't fix, but only replaces.

[lopburi3]

Just now, JoeW said:

Ford doesn't fix, but only replaces.

Fix Or Repair Daily only applies to owner - few merchants fix anything these days - it is a replace society we live in - and in many cases this is cheaper for customer.  

[Jeff the Chef]

At 13 years old probably only needs a set of brushes and perhaps a bearing.

[metisdead]

An antagonistic troll post has been removed. 

[NE1]

On 7/17/2023 at 11:37 AM, JoeW said:

Ford doesn't fix, but only replaces.

I'm no mechanic , but Ford have told us it will be a 8:30 in the morning job and pick it up at 5 o'clock.

They said they have put one mechanic aside just to work on replacing alternator.

 

8hrs , wow , I didn't realise it was such a difficult job.

 

[Fruit Trader]

33 minutes ago, NE1 said:

8hrs , wow , I didn't realise it was such a difficult job.

Video gives idea how long the job might take

Aftermarket alternator 3-5k Baht

 

 

 

Edited July 18, 2023 by Fruit Trader

[JoeW]

18 hours ago, NE1 said:

I'm no mechanic , but Ford have told us it will be a 8:30 in the morning job and pick it up at 5 o'clock.

They said they have put one mechanic aside just to work on replacing alternator.

 

8hrs , wow , I didn't realise it was such a difficult job.

 

But they are only charging you for 2 hours, so not that bad right? The reason they want to take the whole day is to have some leeway if anything goes wrong or takes longer than expected. The job might finish in 2 hours, but might take 3 or maybe 4 depending on circumstances. I think your Ford dealer is taking care of you pretty well. FYI, I have changed an alternator at Mitsubishi once, and that took 3 hours to change, but I had to drop off the car at 8.00 and pick up at 17.00. Not really a big deal ????