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purplesage

Cancelled Thai Airways flights

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I had flights from Rome to Chiang Mai in May cancelled due to Covid-19. I bought the ticket through Expedia who have assured me that it will be refunded by the airline. As Thai Airways has now filed for bankruptcy, what are the chances of still getting this refund?

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If Thai was atol protected, then you need apply to the civil aviation authority for a refund. 

As long as the airline is atol protected, then you need not worry. 

That said, these are unprecedented times, and the sheer numbers of airlines that will be hovering close to liquidation, will no doubt put a huge strain on the capability of CAA to reimburse all passengers. 

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flight will be covered by the EU rule 261 of 2004

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Thanks for your replies. I'll see if Expedia keep their promise to secure a refund.

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Does anyone know how flights originating in Thailand may be affected by the latest news?

Our travel agent has been fruitlessly trying to contact Thai for information but seems nobody is even answering their phones.

We were offered a full refund but seems this may have been overtaken by events.

I did read today that bankruptcy has been ruled out which is potentially good news but have zero idea how this impacts those awaiting fare refunds.

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Posted (edited)

OP: Thai advised if you didn't book directly with them you have to go through the third party. Try accessing Thai's booking site for Italy to see if you gain more detail. At least here in Australia, will depend on when you acquired the ticket which is traced by the ticket number. Thai advised me if I cancelled my ticket it would take a minimum of six months for a refund to be processed. My understanding is Thai can continue operations during their restructure under Thai law, so will have to wait and see if that means Thai will honour existing bookings / refunds via third parties / direct bookings.  

Edited by simple1
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Any time you book through a third party that third party not the airline is who you will have to get the refund from. It’s the same with canceled flights, you are the third party’s responsibility not the airline. 

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7 minutes ago, paddyfield7 said:

but have zero hopes to get just one Satang back

at least your being honest with yourself and not like some ... 

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Had 4 tickets booked with airmiles, but about the cost of 1 ticket in taxes. 

 

We cancelled the flights, asked for money and miles back. They said returning the money will take 180 days at least, just like a previous poster mentioned.

 

Happy its just airmiles (and a bit of money) gone, we will survive this all.

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20 hours ago, purplesage said:

Thanks for your replies. I'll see if Expedia keep their promise to secure a refund.

THAI Airways hasn't filed for bankruptcy yet. They haven't decided where to do it. 

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1 hour ago, paddyfield7 said:

I had 4 confirmed bookings with Thai in Business class in April and June, and all were cancelled. They said I should contact their local office in Chiang Mai, which, however, is closed down since months. Alternatively they proposed to call their service center, but there noone take a call for hours. Their website is permanently locked und unaccessible. I booked direct with TG, but have zero hopes to get just one Satang back. One more airline on my blacklist, even if they would have a revival one day.

 

I can't speak for many countries....BUT, In the USA most credit cards have a built in feature that protects the card holder from losses such as this (bankruptsies, failure to receive what you paid for, Etc.)

I HIGHLY RECOMMEND taking the time to contact your credit care company to check if they will help you.... PRESUMING you paid with a credit card.... I ALWAYS use a credit card and have been protected and refunder a number of times......

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