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I was to fly back on my return ticket on the 7th May 2020 with EVA Air, they cancelled the flight and offered a flight on the 6th May then they cancelled that flight and offered one on the 10th May 2020. I contacted EVA Air in Taiwan and explained the dates did not work and could I fly back in August 2020, they said no as the air ticket was only valid for one year so it expires on the 23rd June 2020. I explained due to cornavirus it would be better for me to fly later an as a loyal custome for many years ( and flying with them 2 to 3 times a year with them) and seeing they went on strike in June 2019 the day before I was due to fly with them and I had to find another airline to fly with, could they not help me? Answer no.

So I had to make an involutery cancellation for the second half of my ticket via the travel agent who has now come back saying 

 

"We have been advised by the Airlines that we need to follow the original fare rule and penalty of the ticket during the time of purchase. We have reviewed the ticket rules and it state that in case of cancellation, ticket is non-refundable. I will forward your reservation to our refunds team to check the refund of unused taxes and any refund amount will be refunded more than 12 weeks."

 

Very disapointed with the airline, I pointed out they cancelled the flights and I was then forced to make a involutery cancellation as outlined on the travel agents website. At the end of the day they will not pay, will try to not pay anyone where ever the can.

 

So now it is very important to buy cancellation insurance with all future flights, god knows what they will charge for insurance on this in the future.

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And how could have there been a flight coming here on the 10th anyway, the borders were closed to that type of arrival?

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1 minute ago, PerkinsCuthbert said:

Plenty of airlines flying into BKK either cargo, returning Thais or to pick up PAX to third country.

I know. So what is your point? Standard passengers were not allowed in then which I why qualified my sentence by saying 'that type of arrival'?

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2 minutes ago, mtls2005 said:

Yeah, the OP should be looking in the mirror or at the "travel agent" to assign any perceived "blame".

 

The obvious solution was to utilize the ticket within the original rules. Hard to understand why flying on the 10th May was somehow burdensome, but pushing the return out three months made sense? You may still be able to fly prior to 23 June, but suspect you screwed that up by iniating the cancellation yourself.

 

https://www.evaair.com/en-us/about-eva-air/news/travel-news/ticket-affected-covid-19.html#

 

A. Passengers may change the flights departing on/before 2020-12-31 within ticket validity (Only Italy route may change the flights departing till 2021) and the reissue fee will be waived for ONE transaction.

 

C. For tickets purchased from travel agents, please contact your travel agent for refunds.

How could have he come back to Thailand on the 10th May?

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Posted (edited)
8 minutes ago, PerkinsCuthbert said:

Plenty of airlines flying into BKK either cargo, returning Thais or to pick up PAX to third country.

 

Assuming the OP is in Bangkok...

 

BR 68 is flying LHR-BKK-TPE currently, at least once a week

BR 67 is flying TPE-BKK-LHR once a week as well.

 

 

Edited by mtls2005

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4 minutes ago, mtls2005 said:

 

Until he shares the detail of his ticket I'm assuming he purchased LHR-BKK-LHR, flew LHR-BKK sometime since 24 June 2019, and now wishes to fly BKK-LHR.

 

 

Yep must be. I took fly 'back' as fly back to Thailand, since this is a Thai forum. Would still like to know why he could make the 7th but not the 10th. I don't actually care of course but just keeping in the spirit of the thread.

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Posted (edited)
8 minutes ago, Keyser Soze666 said:

Yep must be. I took fly 'back' as fly back to Thailand, since this is a Thai forum. Would still like to know why he could make the 7th but not the 10th. I don't actually care of course but just keeping in the spirit of the thread.

 

16 minutes ago, mtls2005 said:

 

Assuming the OP is in Bangkok...

 

BR 68 is flying LHR-BKK-TPE currently, at least once a week

BR 67 is flying TPE-BKK-LHR once a week as well.

 

 

 

 

Not quite true. TPE/BKK is a dead leg. The plane simply stops over at BKK.

 

 

Are you sure they are flying LHR/BKK ? I would have thought such international arrivals were currently banned.

Edited by hotandsticky
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I can't see that EVA have done anything wrong here.

 

 

The error was in voluntarily cancelling a booking.

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Just now, hotandsticky said:

I can't see that EVA have done anything wrong here.

 

 

The error was in voluntarily cancelling a booking.

And requesting a flight date outside the 1 year validity. Airlines are suffering big time, there can't be a worse time ever to ask them to bend their rules. Pretty naive really.

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