Jump to content
BANGKOK
sangtip2

Has Lazada changed it's shipping procedure ?

Recommended Posts

I have been buying from Lazada for over a year now.  Every day that an order was to be delivered  I would get an email saying “Your order has been shipped”.   I would stay home that day and wait to receive it.   Then get a telephone call from the delivery driver telling me what time he figured to be at my house .    The last 3 orders  I never got the email   I got the phone call from the driver but no email .   Lucky I was home.  If I had gone out   I would have missed the delivery.     Am I the only one who does not get the  “Item has been shipped” email any more .   I know they still got my email address because I still get the “Your item has been delivered” email .    ???    

  • Like 1
  • Thanks 1

Share this post


Link to post
Share on other sites

I have had deliveries this week following said procedure, no changes that I am aware of or experienced.

  • Like 1

Share this post


Link to post
Share on other sites

I received no e mail, and phone call ONLY,,, when the driver got to my house,,, when I was out! 

Luckily the neighbour took it for me! 

  • Like 2

Share this post


Link to post
Share on other sites

No end of problems with delivery. Unsuccessful etc. 

Try and contact the courier..... Forget it. 

Lazada..... Forget it. 

Bestwait until the virus goes away! 

Forget it! 

Unless it's Kerry or DHL... Forget it! 

  • Like 2

Share this post


Link to post
Share on other sites

No more mail, just call when at the door step. Most likely overloaded coz of the stay at home BS

  • Like 2

Share this post


Link to post
Share on other sites

I had a driver just turn up at the house recently. No email, no phone call. 

 

Guess sometimes the systems and procedures aren't followed.

 

  • Like 1

Share this post


Link to post
Share on other sites

I've had at least 60 orders from Lazada and I don't recall ever receiving the 'on it's way' e-mail that they say they'll send. But never had an issue with delivery because my wife's relatives are always around to receive the package if we're out.

  • Like 2

Share this post


Link to post
Share on other sites

I guess everywhere is different - I like to moan about lazada and some of the sellers but our delivery service is spot on.

 

I don’t remember getting an email, but bith the bike and the van driver have been the same for a couple of years, they have some kind of automated call service, that calls “two rings” when they are within a certain radius of my home. If I pick it up, there is no one on the line. Then I know that within the next 15 mins there willl be someone at my door.

 

If I’m not there they know to drop it over the gate. They know we won’t mess them about and there is a camera on the gate. 

 

 

 

 

  • Like 1

Share this post


Link to post
Share on other sites

I suspect this has a lot to do with Covid-19. In the past month I have had three orders cancelled by Lazada, one of which was COD. I did have some problems getting my money back because Lazada returns money to your Lazada Wallet even though a foreigner can not use this feature now, so I have to go through another procedure to get a bank refund or credit and it all takes time. One order was cancelled after the last entry on the order schedule said that the order had been handed over to a courier. I waited and waited but no update transpired. Lazada took it upon themselves to cancel the order and I opted for a credit and spent the credit on something else. Without any warning the original order turned up. There was nothing to pay to the driver and in the interest of honesty I informed Lazada, in case there were any repercussions later. Lazada told me to keep the order for free even though I told them I was willing to pay. Different vendors use different couriers but definitely the best is Kerry. I think that the pandemic is having some effect on Lazada shipping standards but mostly this is beyond the control of the company. 

Share this post


Link to post
Share on other sites
On 5/25/2020 at 4:03 PM, Kildonan said:

I received no e mail, and phone call ONLY,,, when the driver got to my house,,, when I was out! 

Luckily the neighbour took it for me! 

i got an email from Lazada about a week ago telling me my item was on it's way and cannot be cancelled.

I am still waiting.

  • Like 1

Share this post


Link to post
Share on other sites

I have an order outstanding with Lazada from China. Said it would be delivered 15 -22 May.

 

Today's 26th. My package arrived at 'Logistics Facility' (assume Thailand?) on 25th.

Took 8 days after 'departing Origin Country' on 17th. No idea how many more days to get to Udon.

I see it doesn't appear to be Kerry any more, but someone called 'LEX TH', whoever they may be.

Lazada not as good as they used to be.

  • Like 1

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...