Jump to content
BANGKOK
sangtip2

Has Lazada changed it's shipping procedure ?

Recommended Posts

I've bought several things from Lazada over the past year, and not once have I received the promised e-mail. I see from the tracking that it's due for delivery and the courier, usually Kerry, phones my wife shortly before he arrives.

 

Once, they said on the tracking they had tried unsuccessfully to deliver, which was nonsense as we were in and have a five-dog alarm system. I'd guess the driver just wanted to go home early and reported the lie to HQ in their system, and he delivered the next day.

  • Like 1

Share this post


Link to post
Share on other sites

Nah Same Ol Same Ol .

Share this post


Link to post
Share on other sites

Since 2016 it hasn't been Lazada, they may have kept the logo but Alibaba have been running the show ever since. Hence the appalling attitude to customer service and restitution when it all goes wrong.

 

The sooner the Thai govt lets Amazon in the door, the better. Besides, Amazon USA ship to TH (mostly) and provided it's not high value items it's often cheaper and faster. If you have Prime you don't even need to ask for your money back when <deleted> happens.

 

Lazada = caveat emptor.

Share this post


Link to post
Share on other sites

Sometimes you get an email, sometimes you don't.

Share this post


Link to post
Share on other sites

It seems there are lots of confusions with deliveries - not only from Lazada.

Today I received two small packages which I ordered from Banggood. According to the tracking page those packages still need to be picked up from the shop...

I also had other wrong tracking information.

Luckily I live in a condominium with 24/7 reception. I don't have to be home.

Share this post


Link to post
Share on other sites
On 5/25/2020 at 2:26 PM, CharlieH said:

I have had deliveries this week following said procedure, no changes that I am aware of or experienced.

No problems!! Had a stunning bird deliver a parcel last week!! Missus was out, got a gorgeous friendly smile....nearly invited her in for 'coffee'....... 😉😉😉😉😷😷😷😷

  • Haha 1

Share this post


Link to post
Share on other sites
On 5/25/2020 at 4:27 PM, Nero Dog said:

No end of problems with delivery. Unsuccessful etc. 

Try and contact the courier..... Forget it. 

Lazada..... Forget it. 

Bestwait until the virus goes away! 

Forget it! 

Unless it's Kerry or DHL... Forget it! 

No problems at all. Last few deliveries were with flash which also deliver on sundays. 

I get the mail saying item been shipped shortly after the item had been picked up from the shop. Then it's still a few days (longer if shipped from overseas) until I get the call from delivery guy. If it's a person that has already delivered to me and know where I am I get the call about 10 minutes before they arrive. If it's someone that never been here they'll call earlier for directions and then again about 10 minutes before arriving

Share this post


Link to post
Share on other sites

Same problem, the notification email comes after the item has been delivered, I am guessing that the have been inundated with orders due to the virus and they cannot process them quick enough.

Share this post


Link to post
Share on other sites

Ordered 2 items from Lazada recently.

The 1st , i got the " Your package is on the way " email and it arrived next day, driver called me to say he was going to deliver 5 minutes before he showed up ( our address is confusing ). Got the " your package has been delivered " 2 minutes later.

 

The 2nd, no email, no phone call, just showed up then the "delivered" email.

 

Soo, to answer the OP's question, yes and no !!

Share this post


Link to post
Share on other sites

Lazada has been a nightmare over the last few weeks.

Been excellent for years.

lately all kinds of problems.

Tracking useless.

Sent back to seller because  of been refused delivery by ourselves.

All BS.

Lazada Customer Care totally useless.

 

  • Thanks 1

Share this post


Link to post
Share on other sites
16 hours ago, bluesofa said:

I have an order outstanding with Lazada from China. Said it would be delivered 15 -22 May.

 

Today's 26th. My package arrived at 'Logistics Facility' (assume Thailand?) on 25th.

Took 8 days after 'departing Origin Country' on 17th. No idea how many more days to get to Udon.

I see it doesn't appear to be Kerry any more, but someone called 'LEX TH', whoever they may be.

Lazada not as good as they used to be.

Further to my post above.

Today, 27 May at 09:12: "Your parcel has been inbounded at the logistics facility LEX TH"

Any idea where that might be?

Share this post


Link to post
Share on other sites
24 minutes ago, bluesofa said:

Further to my post above.

Today, 27 May at 09:12: "Your parcel has been inbounded at the logistics facility LEX TH"

Any idea where that might be?

They appear to be a few Bangkok region ( Samut Prakarn, Chatuchak, etc ) and 1 near Ayutthaya.

 

0EB0CF7C-2A18-4CD3-995F-838640C99471.thumb.png.4d5791c9abd73451107c7e2977cc7a3e.png


This LEX TH is part of LEL Express (Lazada eLogistics ) I think, Lazada’s own delivery ?

 

 

  • Thanks 1

Share this post


Link to post
Share on other sites
17 hours ago, possum1931 said:

i got an email from Lazada about a week ago telling me my item was on it's way and cannot be cancelled.

I am still waiting.

Got a phone call from them yesterday asking for my address after delivering another item last week, and been a customer for years at this address, got a text message this morning again asking for my address. Still waiting about ten days after been told my item is on it's way.

After all these years of great service, things have just gone to pieces with Lazada these past few months.

  • Like 1
  • Confused 1

Share this post


Link to post
Share on other sites
2 hours ago, possum1931 said:

After all these years of great service, things have just gone to pieces with Lazada these past few months.

Couldn't agree more. Was once told its because of the virus. I can understand that deliveries from China etc. will be a bit slower but once it is with the courier (in Thailand) - there is no excuse. Lazada seem to be moving away from Kerry who were once their exclusive couriers and are using others - especially their own setup LexExpress who have the honour of being the worst couriers I have yet experienced. I have switched to Shoppee who are often cheaper and also let you choose your courier if there is a charge (and why not if you are paying for it?) - although many items are free delivery.

  • Like 1

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...