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Has Lazada changed it's shipping procedure ?


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On 5/26/2020 at 5:11 PM, bluesofa said:

I have an order outstanding with Lazada from China. Said it would be delivered 15 -22 May.

 

Today's 26th. My package arrived at 'Logistics Facility' (assume Thailand?) on 25th.

Took 8 days after 'departing Origin Country' on 17th. No idea how many more days to get to Udon.

I see it doesn't appear to be Kerry any more, but someone called 'LEX TH', whoever they may be.

Lazada not as good as they used to be.

Sure some shipments have slowed over the pandemic, but again, things generally arrive within the specified window.

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People are using Best. Inc. ( Carrier) More and they are useless. Give me Kerry any day. Stuff coming late and its from Thailand.. Stuff from China coming quicker.

I have been buying from Lazada for over a year now.  Every day that an order was to be delivered  I would get an email saying “Your order has been shipped”.   I would stay home that day and wait to re

I have noticed several changes with Lazada lately. First their delivery charge has increased, before it was nominal or free and now seems a standard minimum 29 baht and they almost always used Kerry C

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14 minutes ago, johncat1 said:

Now Lazada give detailed tracking with their phone app 

 

Screenshot_2020-05-28-06-51-33-29_39060a31215a48c7aaf1fb3368fa2e89.thumb.png.68a717aef9e8ab86f59a9871b211f94e.png

Gee, wot a swiz! I don't get any snazzy map on my Android Lazada app.

I get a tracking list, but without any reference to the physical location.

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Order regularly from Lazada. But recently something changed:

 

Got an email, for an order which had to come from bkk: our delivery assistant could not deliver because you were unreachable!

Now that was strange because the phone was on that day, and no calls were received.

 

contact lazada (which is a terrible hassle!!) and then it was explained that they were so busy, and therefore no delivery! So first blame me, and then make excuses for themselves.

 

Had no problems with Kerry and many others. this time it seem to be lelexpress, whatever that is. Had to make extra cost/time for their mistakes. Waiting for the next better service/online website, so I can kick them out.

 

and what's with their "we received a lot of traffic from  your connection, please move the slider to the right"??? no other online website has this!!??

t

 

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I had a delivery yesterday (Wednesday), ordered Monday. Everything as per usual.

Its important not to order from the obvious drop-shippers, the businesses that hold no stock and only order the goods from china when you order from them.

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Glad to report my Lazada order was delivered by Lex Th half an hour ago.

 

Interestingly he called to ask exactly where the house was.

From the discussion he had with my wife, the driver was less than 50 metres away when he called, so he must have used the GPS coordinates listed as part of our address.

It's the first delivery we have had by Lex Th. As we know, normally there's no way to find the house from an address alone.

So well done to the driver. I was worried after reading other posts he might not turn up.

 

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I just complained to a China seller that my items take extremely long to get delivered.

 

He sent me a screenshot of Lazada page from my order where it shows it has been released by Thai customs yesterday, including a LexThai tracking number.

 

In my account it still shows as . item has been packed , since 19 May

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1 minute ago, Susco said:

I just complained to a China seller that my items take extremely long to get delivered.

 

He sent me a screenshot of Lazada page from my order where it shows it has been released by Thai customs yesterday, including a LexThai tracking number.

 

In my account it still shows as . item has been packed , since 19 May

call Lazada .... chat with them on their customer service live chat.

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6 minutes ago, steven100 said:

call Lazada .... chat with them on their customer service live chat.

Chat is closed.Lazada is a horrible company lately, Tracking number doesn't work either

 

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1 hour ago, steven100 said:

call Lazada .... chat with them on their customer service live chat.

When you call them on live chat (the only way to contact them) you are placed in a queue - I was number 18 last week and they close it at 6pm.  Then you get to speak to someone who will tell you "they will pass on your comments to the relevant department who will contact you back within 48 hours" (but probably won't). I just got a standard email from them where only my name and the staff name had changed (it was a different font and size)  saying we apologise... blah blah blah, rest assured we are looking closely at this problem, blah blah blah.  I felt I had just wasted my time contacting them at all as they really don't give two f***s.

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I'm not understanding why anyone would expect cracker-jack service when pretty much everyone who'd answer the phone is working from home, probably on a dodgy connection with little access to the mainframe.

 

I'm not a big fan of Lazada's search function, but I had over 100 very satisfactory transactions through them, with 100% success.  And, currently stuck back in the USA, even Amazon's service has slipped a few notches during the Covid debacle.

 

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16 hours ago, Susco said:

I just complained to a China seller that my items take extremely long to get delivered.

 

He sent me a screenshot of Lazada page from my order where it shows it has been released by Thai customs yesterday, including a LexThai tracking number.

 

In my account it still shows as . item has been packed , since 19 May

 

Just been of the chat with Lazada. So item has been released from Thai custom on 27/05.

 

Tracking is still not working, and since this morning it shows as "shipped" in my order details.

 

Lazada says I will get it by 10 June, which means 14 days from Bangkok to Pattaya. Really?

 

Since this was ordered COD, I told them delivery guy gonna be in for a surprise, because it will go all the way back to China.

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18 minutes ago, Susco said:

 

Just been of the chat with Lazada. So item has been released from Thai custom on 27/05.

 

Tracking is still not working, and since this morning it shows as "shipped" in my order details.

 

Lazada says I will get it by 10 June, which means 14 days from Bangkok to Pattaya. Really?

 

Since this was ordered COD, I told them delivery guy gonna be in for a surprise, because it will go all the way back to China.

I'll take a wild guess here and say the chosen courier (by them, even though you pay for it) is LexExpress (or something like that) ?

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I have done over 100 orders with them and never any problems till this month. The delivery times have gone up and I seem to be getting different delivery guys. I have items from Bangkok taking longer from LEX to get to Chiang Mai then what it has been for items from China!

 

I have been using Shopee more now and using Kerry as the delivery partner and things have in most cases only been two days at most if it came from anywhere in Thailand. I have been waiting for three shirts from Bangkok since the 12th of May. They say today LEX is delivering in the next few days.

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On 5/26/2020 at 5:00 PM, sjbrownderby said:

 I did have some problems getting my money back because Lazada returns money to your Lazada Wallet even though a foreigner can not use this feature now, so I have to go through another procedure to get a bank refund or credit and it all takes time. 

Simple get-around there, just get a partner, or any Thai with an ID card, to verify it. Still on your account and nothing changes; IME.

 

Deliveries, as with everything here, has been disrupted/influenced as a result of the [poorly-managed] COVID-19 situation. Explosion in online buying and, as a consequence, delivery companies having to adjust; or in some cases running around like a headless chicken. We use LAZADA quite a bit and there haven't been many significant problems with KERRY. LEXEXPRESS, being the other main agent, has had more to cope with as they handle most of the 'overseas' [China] deliveries. Under the circumstances they aren't doing too bad. They appear, however, to be employing just about anyone with a bike or pickup, to cover their shortfall. I do have sympathy with these stand-ins, as navigating the random issuance of street numbers makes their job very difficult.

 

BEST has been mentioned as a less-than-acceptable delivery agent. Fully agree, but would suggest that LOGISTHAI is even worse. Ten days between pick-up and delivery would be a result for them. More likely twenty days;  unless they 'lose' it.

 

What's with these new, to  me anyway, floating ad's suddenly appearing when you view a thread?

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