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edwinchester

AliExpress Items Not Arriving

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Deliveries from Aliexpress are usually pretty quick however it foes depend on what delivery service you use - if you pay for a slow shipping service you will get a slow shipping service

 

However Covid coinceided with Chinese New Year in Feb -no packages were sent from China for around 6 weeks

 

I;m still waiting for stuff i ordered 7 weeks ago but then received a package i ordered 7 days earlier

 

Covid has had a major impact on delivery services worldwide - some packages have taken 3 months to arrive to the UK

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Thanks for the heads up - last purchase I made was via Lazada and it took about 9 days from China, but generally I go straight for Aliexpress and I don't like waiting for refunds much.

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I have made several purchases from Aliexpress recently.  All of them are taking at least 45 days to arrive.  They get shipped out within a day or so, go to Singapore and then onward.  At this point there is a long delay between Singapore and Thailand which is at least a month with no updates to tracking.  Anything else that I order elsewhere arrive in good time including Amazon from the US in a week or less.  I can find no way to contact Aliexpress.  Their Chat is with an AI.  Incomplete example attached.

Does anyone know why Aliexpress is so slow?

 

 

Capture.JPG

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Independent Sino-Thai sea freight usually takes somewhere around 2 weeks, take or add. Definitely the Singapore detour cost time.

Smaller items I always ask aliexpress seller send FedEx, usually arrive Bangkok within 3 days for recent orders

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I ordered something in February and it finally arrived in late May.

Another order from about the same time is still somewhere in transit.

I also had another order which according to the tracking page still has to be picked up. I had it already delivered...

All together my only conclusion is that in the moment the whole delivery and tracking is unreliable. Let's wait and see.

 

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As a follow up I placed an order with Lazada for an item in China.

Ordered late at night 26th May and it arrived this morning 2nd June. Pretty good imo and at a loss why Aliexpress takes weeks longer or fail to deliver at all.

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On 5/30/2020 at 6:03 PM, Crossy said:

It's incredibly variable.

 

I've had untracked orders (low value) delivered within 2 weeks (in May), meanwhile I have other orders from March which appear to be "stuck".

 

 

I have exactly the same experience, sometimes I ask my money back, and a few days later the packet arrive.

But the last 6 weeks I don't order there  anymore, to much hassle.

First try at Lazada, make choice for "local" otherwise you'll have the same problems.

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2 minutes ago, Peterphuket said:

First try at Lazada, make choice for "local" otherwise you'll have the same problems.

Actually most reports here and my own experience is that Lazada orders from China are not taking much longer than normal, 4 or 5 days extra at most.  I am sure that is not true of every dealer but in general Lazada seems to be much more reliable during Covid-19 than Aliexpress reports - and I know it was almost always better before Covid-19.

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14 minutes ago, edwinchester said:

As a follow up I placed an order with Lazada for an item in China.

Ordered late at night 26th May and it arrived this morning 2nd June. Pretty good imo and at a loss why Aliexpress takes weeks longer or fail to deliver at all.

That is good going, 7 days, Lazada would typically take 6 days from China for me but 11 days recently.

 

Aliexpress is annoying , currently awaiting an item ( tracking still says “ shipment accepted by airline “ ) I ordered May 10th and was due between May 21 and May 31.

Telling me to wait until July 9 before contacting support . 2 other items I ordered from Ali , at the same time, arrived in reasonable time.
Sometimes the cheaper option is not worth it !!

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Posted (edited)

Best option if have a trustworthy Chinese-speaking friend arrange independent sea-freight, eg. send to Chinese warehouses what we called Ji Yun Cang(集运仓) for bulk containers straight to Bangkok...

 

I got my items consistenly around 2 weeks, take or add. Today got my authentic HX35 spooly snaily and some welding supplies for a combined shipping fee of 200 baht. 

 

For small items just pay a small extra and had seller send FedEx.

 

Edited by Coremouse

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On 5/30/2020 at 10:54 PM, uncleP said:

 aliexpress are also refusing to let customers instigate disputes. 

I did one last week and just got the money back in my account yesterday. 

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Wait until the time is about to run out, then open a dispute with Aliexpress and say the item is still in transit. Magically, a few days later, the item will suddenly find its way from Singapore to Thailand Post. Then Aliexpress will overrule your dispute.  I think there are simply so many packages and so few flights that until someone complains the orders just sit in a warehouse.  Of course, It could simply be a coincidence, but this pattern has repeated itself 4 times for me on items that just seem stuck permanently in Singapore.

 

 

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Oh !! come on everything normal for you in 2020. 

Ever heard of Covid 19 ?

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14 hours ago, Kwasaki said:

Oh !! come on everything normal for you in 2020. 

Ever heard of Covid 19 ?

Have you ever heard of an intelligent reply?

Please go troll somewhere else.

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21 hours ago, Monomial said:

Wait until the time is about to run out, then open a dispute with

Ali Express and say the item is still in transit. Magically, a few days later, the item will suddenly find its way from Singapore to Thailand Post.

Thanks for info but I have never been let down by Ali Express I ordered in April and Ali Express have just emailed me to say "the seller has extended Purchase Protection for you".

They have been notifying all the time about C19 delays which is pretty obvious of why to me being so intelligent. 😂

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