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Flight cancellation refunds

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Their systems are set up to take your money, not return it, which has to be processed manually. With thousands of claims needing to be paid, of course it's going to take ages. But part of me can't help but be cynical and wonder if they are hoping many customers will either forget about it, give up, or accept vouchers with an expiry date which may not end up getting used. Especially seeing as so many of the airlines are in such dire financial straits. I suspect that in many cases the airline will end up going bankrupt before some customers get a refund, which will also make your vouchers worthless. If you booked with a credit card I would contact them instead to get your refund and explain that the airline is dragging it's heels.

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I have been tld I will get my singapore airline refund in 4 to 6 weeks, thai smile are the problem, I booked and paid for tickets for my wife, daughter and grandson as well as myself and they have said they will only allow the person on the ticket to be able to use it and only for 12 months, trouble is my daughter & grandson live in Australia and will not be back here within 12 months. I have told them as I booked and paid for all the flights I want the refund in my name and not just swapping tickets with a  12 month time limit, I want a full repayment of what I paid them. My booking for us all with air asia has been all credited to me through my online account but I have 2 years to use it, smile appear to be trying to keep as much as they can even after the govt has said airline should refund tickets especially when they cancelled the flights or re scheduled them

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In case you paid by credit card just tell them that they have two weeks to return the money.

In case it's not returned within the two weeks contact your bank and tell them to make a charge back.

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I was happily stuck in Thailand back in March for a month while Etihad cancelled my flight 4 times.

Iended up paying more to fly with EVA Air one way back to the UK than the whole of the Etihad fair. I asked Etihad for a refund they offered me a voucher.

When I got back to the UK I put a charge back in with Barclaycard and I am pleased to say I got a full refund for the Etihad ticket.

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Posted (edited)

flightright.com always did the job for me but this is only with EU flights so not sure about OP. Have gotten back money twice on delayed and cancelled flights to TH from EU. They take a fair cut but also guarantee costs for legal, always gotten money within 2 months.

Edited by ChaiyaTH

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4 minutes ago, ChaiyaTH said:

flightright.com always did the job for me but this is only with EU flights so not sure about OP. Have gotten back money twice on delayed and cancelled flights to TH from EU.

Are you talking about refunds for cancelled tickets, as per the thread, or compensation claims under EU Law?

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If the flight originated or destination is within the EU regulation 261/2004 provides that airlines must refund your ticket no later than 7 days after the scheduled flight by bank transfer. 

 

If cancellation was within 7 days of your flight you can claim up to 600 Euros compensation

 

https://www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/if-your-flights-delayed-or-cancelled/

 

Of course... the real issue is getting the airlines to play ball.

 

 

I have a flight in 3 days with Qatar Airlines, they still have not cancelled my ticket but know the flight cannot take passengers to Thailand. Their website no longer has the option to book flights into Thailand, yet my booking is still confirmed when I phone them up - very immoral. 

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Posted (edited)

they hope I die before the refund is due

 

 

 

 

Edited by steven100
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4 minutes ago, richard_smith237 said:

If cancellation was within 7 days of your flight you can claim up to 600 Euros compensation

If cancellation was due to Covid then any claim would be unsuccessful.

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For airlines like Thai Airways or other Asian airlines at the verge of bankruptcy, I suggest doing a chargeback if you bought with a credit card.

 

You'll get your money in 30-60 days.

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Rental car companies are using a similar tack in approaching refunds.

 

I cancelled a rental car  ( U.K. ) on Feb 25th, initially they sent me an email saying I would be fully refunded in 5 - 21 business days.

That deadline passed, they then offered me a 1 year voucher, I declined and they then said my refund would be issued in 45 - 90 business days.

That deadline passed, they now tell me “ no more refunds, only 2 year voucher available “.

 

I feel abused !!

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43 minutes ago, treetops said:
50 minutes ago, richard_smith237 said:

If cancellation was within 7 days of your flight you can claim up to 600 Euros compensation

If cancellation was due to Covid then any claim would be unsuccessful.

 

Not necessarily so, because the airline is unable to claim Force Majeure for an existing situation. 

(I was sold the ticket in June). 

 

Regardless, I won’t be holding my breath for any compensation claim - without doubt they’ll refuse it, but there are companies which push the claim for you. 

 

Etihad snapped a pushchair in half - they refused a compensation claim. I got the CAA involved who contacted Etihad on my behalf - the claim was valid and Etihad were held to the Montreal Convention. 

The CAA response was that Etihad rejected the claim the next step was to involve a lawyer and sue them. All for a £400 pushchair. Etihad knew we were never going to sue.

I’ve never flown Etihad Since - I was a Gold Card Member.

 

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Posted (edited)
11 minutes ago, richard_smith237 said:

Not necessarily so, because the airline is unable to claim Force Majeure for an existing situation. 

(I was sold the ticket in June).

Force Majeure is not an issue with EU261 claims (which I think is what you're referring to with the 7 day and 600 Euro comment).  The reason for refusal of claims would be that Covid is an "extraordinary circumstance" and this has essentially been endorsed by the EU in interpretative guidelines.  Personally I see why selling it in June could/should be interpreted differently, but the current guidelines don't account for that.

 

https://ec.europa.eu/transport/sites/transport/files/legislation/c20201830.pdf

 

Edited by treetops

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13 minutes ago, richard_smith237 said:

 

Not necessarily so, because the airline is unable to claim Force Majeure for an existing situation. 

(I was sold the ticket in June). 

 

Regardless, I won’t be holding my breath for any compensation claim - without doubt they’ll refuse it, but there are companies which push the claim for you. 

 

Etihad snapped a pushchair in half - they refused a compensation claim. I got the CAA involved who contacted Etihad on my behalf - the claim was valid and Etihad were held to the Montreal Convention. 

The CAA response was that Etihad rejected the claim the next step was to involve a lawyer and sue them. All for a £400 pushchair. Etihad knew we were never going to sue.

I’ve never flown Etihad Since - I was a Gold Card Member.

 

Disgusting treatment of a gold member.....but then i am gold too and they did't give a s**te about me either so it must be their policy  😞 

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