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JTXR

New Landlord has problem doing online TM-30

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My landlord registered and got a user name and password almost immediately.  She was asked to change the password and did it.

 

When trying to do the online TM-30, though, she entered all my information but was never asked to attach any documents.  When she saved the data, the session just ended.  There was no approval to take a screen shot of. 

Maybe the problem was the Check-in and Check-out dates they asked for?  Because when she searched for the TM30 from the page after login, it said check-in and check-out could only be 7 days apart or less.  (My lease is a year, so she entered the beginning and end date of the lease.  She did put "house" as the accommodation type when registering.)

 

Any idea what's gone wrong and how to fix?

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16 minutes ago, JTXR said:

...it said check-in and check-out could only be 7 days apart or less.

 

I think you will find that is says the dates entered in the search box can only be 7 days apart (ie you cannot ask the database to tell you every registration for the last year or the last month).

 

Try entering the search date as 1 day before the date of registration. That should retrieve your database entry. Click on your entry and you should be able to make a screenshot and print.

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18 minutes ago, blackcab said:

Try entering the search date as 1 day before the date of registration. That should retrieve your database entry. Click on your entry and you should be able to make a screenshot and print.

I'll ask her to try that tomorrow.  Thanks.

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But is it normal that it didn't want copies of my passport/visa and lease uploaded?

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I enter online TM30 details for a number of properties and I have never been asked for copies of passport/visa/lease.

Passport and visa - you enter the details online.

I only supply copies of a lease when guests are applying in person for their visa.

However, different IO offices interpret 'the rules' differently sometimes.

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9 hours ago, JTXR said:

But is it normal that it didn't want copies of my passport/visa and lease uploaded?

 

No documents need to be uploaded. There is no facility or option to do so even if you want to.

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I just PM-ed you a TM30 step-by-step instruction.  It addresses the various options and the steps to to take in order to register on the IO TM30 website as well as how to file your TM30s and making a screenshot of the uploaded TM30 as evidence.

If something went wrong somewhere in the application or TM30 notification it will be easy to pinpoint what to correct.

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7 hours ago, blackcab said:

 

No documents need to be uploaded. There is no facility or option to do so even if you want to.

When registering the place you are staying on the IO TM30 website, you need to upload the required documents (scan of passport/thai-ID card of person regitering, as well as scan of house-book and/or rental contract).

To file TM30s of foreigners staying at the registered place, you only need to fill in their data in the required fields (and no need to upload anything).

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18 hours ago, JTXR said:

I'll ask her to try that tomorrow.  Thanks.

I have used it for years and never try attach any data.. whats with that?  just enter dates and stuff and it works fine...

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21 hours ago, JTXR said:

Any idea what's gone wrong and how to fix?

She shall download a xls-file, that's the confirmation. There is a link for downloading the file, it can be printed as receipt; I know from several years experience approved by my immigration office...🙂

 

PS: There is no request for uploading any files.

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3 hours ago, Peter Denis said:

I just PM-ed you a TM30 step-by-step instruction.  It addresses the various options and the steps to to take in order to register on the IO TM30 website as well as how to file your TM30s and making a screenshot of the uploaded TM30 as evidence.

If something went wrong somewhere in the application or TM30 notification it will be easy to pinpoint what to correct.

The immigration TM30 website I use never asks for any uploads of documents.

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7 hours ago, Peter Denis said:

I just PM-ed you a TM30 step-by-step instruction.  It addresses the various options and the steps to to take in order to register on the IO TM30 website as well as how to file your TM30s and making a screenshot of the uploaded TM30 as evidence.

If something went wrong somewhere in the application or TM30 notification it will be easy to pinpoint what to correct.

Hi, can you please send that to me as well? Thanks in advance.

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On 8/2/2020 at 11:42 PM, JTXR said:

But is it normal that it didn't want copies of my passport/visa and lease uploaded?

She is registering you the same way a hotel or guesthouse would by entering data from your passport incl the departure card. Plus check in and check out dates. 

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7 hours ago, Captor said:

Hi, can you please send that to me as well? Thanks in advance.

HI Captor, PM with the info sent and you're welcome.

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11 hours ago, khunPer said:

The immigration TM30 website I use never asks for any uploads of documents.

Quite possible, because you live in Samui that created its own version of the IO TM30 website.

But on the 'regular' IO TM30 website used in the rest of Thailand, when REGISTERING the place you are staying, you do need to upload the required documents (scan of passport/thai-ID card of person registering, as well as scan of house-book and/or rental contract).

After having done that there is NO need to upload any documents when FILING TM30s

of foreigners staying at the registered place, you only need to fill in their data in the required fields (and no need to upload anything).

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