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Love Grab(Car), use it exclusively in Bangkok, ~ 6 times per week. Best option if you live in a gated community with no passing taxis, or away from a main road, and it is raining.

 

I actually removed my credit card as I as getting billed for trips which were inadvertently billed (bit of a hassle to get reversed but their call center is pretty good IME); now just have 'Cash' option. 

 

I still haven't figured out the 'pin drop' though, keeps shifting to the closest catalogued location. And you can't msg a screenshot. I need to watch a few tutorials.

 

Occasionally use a metered taxi if avalable passing.

 

 

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I find grab better than it used to be but prices sometimes too high. Having said that regular user gets lots of promotions which bring prices down to meter taxi levels. Waiting times usually short these days and it’s been ages since I had a driver cancel when they see a foreign name.

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36 minutes ago, nickcar said:

Can anybody tell me the name of the Grab app so I can read it?

Um, "Grab"?      or more specifically: Grab - Transport, Food Delivery, Payments

 

Visit the Grab website and scroll to the bottom of the page for App Store or Play Store links

 

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On 9/23/2020 at 2:11 PM, RichCor said:

Um, "Grab"?      or more specifically: Grab - Transport, Food Delivery, Payments

 

Visit the Grab website and scroll to the bottom of the page for App Store or Play Store links

 

Thanks very much for your help. I installed the Grab application. Last night I used it for the first time, ordered a taxi for 7:15 pm on the app. Was shown as scheduled until 7:15 pm then it disappeared. No taxi arrived, couldn’t find a number to ask where my taxi is. What did I do wrong?

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14 minutes ago, nickcar said:

I used it for the first time, ordered a taxi for 7:15 pm on the app. Was shown as scheduled until 7:15 pm then it disappeared. No taxi arrived, couldn’t find a number to ask where my taxi is. What did I do wrong?

Drivers are not supposed to reject rides but some will by saying the passenger was a no show. The 'ride-share' system is automated and drivers compete with each other to accept passenger requests. Drivers accept the request to keep it from going to others, but after reviewing the actual call request may change their mind.

 

The APP should have a method for rating a request/ride or submitting abuse reports.

Suggest you google the app name and see if other users have similar issues and how they deal with it.

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2 hours ago, RichCor said:

Drivers are not supposed to reject rides but some will by saying the passenger was a no show. The 'ride-share' system is automated and drivers compete with each other to accept passenger requests. Drivers accept the request to keep it from going to others, but after reviewing the actual call request may change their mind.

 

The APP should have a method for rating a request/ride or submitting abuse reports.

Suggest you google the app name and see if other users have similar issues and how they deal with it.

Curiously the driver I eventually got from the roadside said he sometimes uses Grab but not usually because if you get a message you have to accept it. He prefers line man where as the messages come up you can grab one you want to do.

 

A major problem with Grab is you cannot contact them. From my point of view they are quite useless.

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2 minutes ago, nickcar said:

In case I decide to try them again

I'd first suggest you search for and read other people's first-hand experience using this or other ride services. Being informed on how something is supposed to work, or what to do when the experience doesn't go as expected will help you have a successful experience.

 

As for the CallCenter? Almost all actions are conducted through the app, but a google search did find:

 

If any problems occur, call us at 02 021 2500 or https://help.grab.com/hc/th/ and we will investigate this for you.

 

[ ...help.grab.com redirects to https://help.grab.com/passenger/en-th/ ]

* No guarantee that listed phone number works. Best to use the in-app contact option:

 

 Get personalized help, call us from your Grab app

Tap on Account & go to Help Centre from your Grab app

Select Help Centre, scroll down & tap Call Us

 

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On 9/30/2020 at 2:04 PM, nickcar said:

What did I do wrong?

 

Not sure I'm following your narrative, but it sounds like you ordered a taxi for a future time (19:15).

 

I think you'd be better off ordering a taxi, or car, when you want it, as in "now".

 

Yes, you can 'reserve' a taxi/car for a future day/time, but this requires a commitment from a driver who may not know where they'll be at that time in the future.

 

Also agree that you should familiarize yourself with the app via reviews, turorials and videos. Maybe a friend, who uses the app, can help you.

 

I've used 02 021 2530 - at least that's the number I see in my call records.

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  • 1 month later...
On 9/15/2020 at 12:43 AM, richard_smith237 said:

 

Normal service with Taxi....  

- Walk to road, ask to go somewhere in Thai = outright rejected by 3-6 taxis before one agrees


Why might they reject when asked in Thai? I get there they would prefer to double charge a tourist, but a fare is still better than nothing?

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13 hours ago, seeriipaap said:
On 9/15/2020 at 2:43 PM, richard_smith237 said:

Normal service with Taxi....  

- Walk to road, ask to go somewhere in Thai = outright rejected by 3-6 taxis before one agrees


Why might they reject when asked in Thai? I get there they would prefer to double charge a tourist, but a fare is still better than nothing?

I think some cabbies don't like accepting fares that will take them outside their normal pickup area, especially if it will turn out to be a one-way only fare run with heavy traffic congestion on the way back. 

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13 hours ago, seeriipaap said:


Why might they reject when asked in Thai? I get there they would prefer to double charge a tourist, but a fare is still better than nothing?

 

It used to happen a lot on Sukhumvit Soi 11 (in Bkk). I’d ask the Taxi’s in Thai and they’d just say no, or even just plain ignore me and drive off. 

 

I figured it was because they were looking for easy targets to charge 300 baht for an 80 baht journey and by speaking Thai it was apparent that I was not a newbie to Thailand and the stunts taxi drivers pull. 

 

------

 

That said, in the past 2-3 months I’ve found that Taxi drivers are far more accommodating, far more polite and far more thankful of a 20 baht tip on an 80 baht journey etc.

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It must be me.... My experience with Grab over the last two months has been mediocre to bad.  On my last ride the driver was apparently trying to get out of the ride by stalling - parking about 0.5km up the road from where I was.  After 7-8 minutes of waiting I finally texted him to say "Where are you?".  After that he quickly moved to pick me up.  Beyond that Grab has given me the opportunity to interact with what must be some of the dumbest people on the planet.  Most of the drivers that I've had did not know their way around BK or how to use Grab's built-in mapping function.  I got used to having them call me right after I book a ride to find out how to get to my location.

 

On the other hand my experience with regular cabs has been pretty positive, using them at least 10x/week.  However it is a pretty direct route to/from my place to the BTS and the taxi's aren't too picky about their destinations these days.  The latter was my biggest complaint about taxis in BK back in the pre-COVID days.

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