happysanook Posted September 15, 2020 Share Posted September 15, 2020 Any way to get this back on from abroad? I need to confirm my online banking transactions through SMS... Or, am I screwed. Link to comment Share on other sites More sharing options...
torturedsole Posted September 15, 2020 Share Posted September 15, 2020 (edited) A few years ago I had the DTAC SIM that automatically extended the life of the SIM for one year every time I topped up. When the government killed off 2G or whatever update it was then my SIM died in December of that year, which was two or three years ago. By the time I returned to LOS in June of the following year I realised the SIM was dead and enquired with the ever helpful DTAC shop assistant and he stated that had I got in touch with DTAC within 60 days of the SIM expiring then there was a slim chance of reactivation. Not sure if this helps, though. Edited September 15, 2020 by torturedsole Link to comment Share on other sites More sharing options...
Sydneyboy1 Posted September 16, 2020 Share Posted September 16, 2020 As your phone is a prepaid account you should have been receiving a monthly account (many ways to receive it. Dtac app, email etc.) with the amount due. Have you been paying the monthly bill? If yes, contact dtac and ask why your sim has been deactivated. Don't know why they would cut it off if you've been paying every month. 1 Link to comment Share on other sites More sharing options...
pookett Posted September 16, 2020 Share Posted September 16, 2020 Sydneyboy1 beat me to the punch. if it's simply a payment issue, e.g. away longer than planned with no auto payment set up, use the dtac app to pay it, very easy. Link to comment Share on other sites More sharing options...
Eindhoven Posted September 16, 2020 Share Posted September 16, 2020 46 minutes ago, Sydneyboy1 said: As your phone is a prepaid account you should have been receiving a monthly account (many ways to receive it. Dtac app, email etc.) with the amount due. Have you been paying the monthly bill? If yes, contact dtac and ask why your sim has been deactivated. Don't know why they would cut it off if you've been paying every month. You seem to be confused. Prepaid is the opposite of what you describe; you describe Postpaid. 1 Link to comment Share on other sites More sharing options...
Eindhoven Posted September 16, 2020 Share Posted September 16, 2020 As suggested, contact DTAC. You'll find their contact details on a thread running concurrently with this one on this board. Link to comment Share on other sites More sharing options...
natway09 Posted September 16, 2020 Share Posted September 16, 2020 If your credit has run out so will your phone!! Link to comment Share on other sites More sharing options...
Eindhoven Posted September 16, 2020 Share Posted September 16, 2020 3 minutes ago, natway09 said: If your credit has run out so will your phone!! ?? Erm....no. Link to comment Share on other sites More sharing options...
GreasyFingers Posted September 16, 2020 Share Posted September 16, 2020 No help to the OP but I hope that they are not going the same way as Telstra in Australia. They are stopping all international roaming, including SMS, on all of their prepaid accounts next month. To top it off all of my banks cannot put a Thai phone number in their database. Link to comment Share on other sites More sharing options...
Max69xl Posted September 16, 2020 Share Posted September 16, 2020 Do you have the dtac app on your phone? If not, install it and log in using the phone number, and you'll be able to see what's wrong. If it's possible to log in using the phone number, it means the number hasn't been deactivated. If it's a money issue, just refill it using the app. You can do the same on dtac's website. Link to comment Share on other sites More sharing options...
redpill17 Posted September 16, 2020 Share Posted September 16, 2020 Maybe roaming is disabled on your number if you've never activated it. http://www.dtac.co.th/en/prepaid/services/roaming/preparation.html Link to comment Share on other sites More sharing options...
2k6 Posted September 16, 2020 Share Posted September 16, 2020 (edited) "Your SIM card will be expired in 2 days! Please top up or buy validity by calling *113*30# (2THB/time). Sorry if you have extended your validity already." DTAC If it's just the time and not the money, you can extend the validity. The above code extends 1 month. You should also look at online and the app also or online payments from your Thai bank. Edited September 16, 2020 by 2k6 1 Link to comment Share on other sites More sharing options...
mtls2005 Posted September 17, 2020 Share Posted September 17, 2020 Need a lot more details to assist, but very generally speaking you should contact DTAC to understand the status (balance, expiry, International Roaming enabled) of your account. In theory you should be able to "revive" an account. I find Facebook Messenger easiest, but there are many many many options: web chat, LINE, Twitter DM. Assuming your account is current, and IR is enabled simply put the SIM into a phone and turn it on. Give it 5 + minutes to locate a roaming partner. Turn off mobile data temporarily to avoid depleting the account. Are you able to log in to your Thailand-based bank account? Or use the bank's mobile app? That may require use of a VPN? Assume your DTAC nmber is on record with your online banking account? Step 1 is always to enable IR Step 2 is always to install the DTAC app, and the DTAC Call app. Step 3 is always add value, and/or extend expiry Link to comment Share on other sites More sharing options...
elgenon Posted September 18, 2020 Share Posted September 18, 2020 On 9/16/2020 at 2:37 AM, GreasyFingers said: No help to the OP but I hope that they are not going the same way as Telstra in Australia. They are stopping all international roaming, including SMS, on all of their prepaid accounts next month. To top it off all of my banks cannot put a Thai phone number in their database. My Thai phone number did not fit my American bank's format for a stored number to be used for sending me passcode number for additional authentication of my account so I could log in. I was screwed. But then I contacted my branch manager who contacted HQ and they were able to store it. Hopefully you can do the same. I was unable to store the number myself and the branch manager could not do it either. Link to comment Share on other sites More sharing options...
elgenon Posted September 18, 2020 Share Posted September 18, 2020 On 9/16/2020 at 6:17 PM, mtls2005 said: Need a lot more details to assist, but very generally speaking you should contact DTAC to understand the status (balance, expiry, International Roaming enabled) of your account. In theory you should be able to "revive" an account. I find Facebook Messenger easiest, but there are many many many options: web chat, LINE, Twitter DM. Assuming your account is current, and IR is enabled simply put the SIM into a phone and turn it on. Give it 5 + minutes to locate a roaming partner. Turn off mobile data temporarily to avoid depleting the account. Are you able to log in to your Thailand-based bank account? Or use the bank's mobile app? That may require use of a VPN? Assume your DTAC nmber is on record with your online banking account? Step 1 is always to enable IR Step 2 is always to install the DTAC app, and the DTAC Call app. Step 3 is always add value, and/or extend expiry Please tell me how to contact DTAC via Line. Thanks. I have DTAC in my phone contact list but DTAC has not appeared in my Line contact list. Link to comment Share on other sites More sharing options...
GreasyFingers Posted September 18, 2020 Share Posted September 18, 2020 1 hour ago, elgenon said: My Thai phone number did not fit my American bank's format for a stored number to be used for sending me passcode number for additional authentication of my account so I could log in. I was screwed. But then I contacted my branch manager who contacted HQ and they were able to store it. Hopefully you can do the same. I was unable to store the number myself and the branch manager could not do it either. Two banks have said they cannot, waiting for a reply on a third. They are only stored in a database and it should be no trouble to change the field parameters. At least OFX has stored my Thai number so can still bring money over when needed. Link to comment Share on other sites More sharing options...
Eindhoven Posted September 18, 2020 Share Posted September 18, 2020 5 hours ago, elgenon said: Please tell me how to contact DTAC via Line. Thanks. I have DTAC in my phone contact list but DTAC has not appeared in my Line contact list. https://line.me/ti/p/~@dtac https://www.dtac.co.th/en/dtaclineconnect/ 1 Link to comment Share on other sites More sharing options...
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