pixelaoffy Posted October 23, 2020 Share Posted October 23, 2020 So did you photo copy all pages in passport in colour ? What a joke and how much that cost ? Link to comment Share on other sites More sharing options...
brewsterbudgen Posted October 23, 2020 Author Share Posted October 23, 2020 4 hours ago, pixelaoffy said: So did you photo copy all pages in passport in colour ? What a joke and how much that cost ? Yes, it's a requirement. I got mine done at the Trendy and it cost 20 baht per page. Link to comment Share on other sites More sharing options...
pixelaoffy Posted October 23, 2020 Share Posted October 23, 2020 30 minutes ago, brewsterbudgen said: Yes, it's a requirement. I got mine done at the Trendy and it cost 20 baht per page. I have a 50 page passport so going to cost me 1000. F***" UK Link to comment Share on other sites More sharing options...
brewsterbudgen Posted October 23, 2020 Author Share Posted October 23, 2020 After a number of emails, I finally got a reply and an apology: Dear Mr **** Thank you for your email and bringing this to our attention. You did indeed make payment on 15 September and the application should have been updated with the payment information, but this didn’t happen and the application has been waiting for an update since that time. I’m very sorry for our error; the application has now been updated to show payment has been made. I will also contact the team processing the application, to ask that it is prioritised. Yours sincerely Dawn Proctor Durham Finance Manager Her Majesty’s Passport Office Freemans Reach, Riverside Place, Durham, DH1 1SL Helpline Number +44 (0)300 222 0000 Now, hopefully I will get his passport within a week or so! Link to comment Share on other sites More sharing options...
puchooay Posted October 23, 2020 Share Posted October 23, 2020 4 hours ago, pixelaoffy said: I have a 50 page passport so going to cost me 1000. F***" UK I did mine at home. Total cost about 20 baht. Simple. Link to comment Share on other sites More sharing options...
pixelaoffy Posted October 24, 2020 Share Posted October 24, 2020 13 hours ago, puchooay said: I did mine at home. Total cost about 20 baht. Simple. The fact that colour is a requirement shows what a bureaucrat company or agency has been given the contract ! VFS Link to comment Share on other sites More sharing options...
brewsterbudgen Posted October 24, 2020 Author Share Posted October 24, 2020 21 minutes ago, pixelaoffy said: The fact that colour is a requirement shows what a bureaucrat company or agency has been given the contract ! VFS I think you'll find this is a UKVI/FCO requirement; VFS just follow instructions and have no part in the decision-making. Link to comment Share on other sites More sharing options...
philba Posted October 24, 2020 Share Posted October 24, 2020 Also bear in mind that your son has changed a lot in 5 years, so extra checks need to be carried out. Adult passports area lot more straightforward, so processing tends to be quicker. Link to comment Share on other sites More sharing options...
brewsterbudgen Posted October 25, 2020 Author Share Posted October 25, 2020 15 hours ago, philba said: Also bear in mind that your son has changed a lot in 5 years, so extra checks need to be carried out. Adult passports area lot more straightforward, so processing tends to be quicker. That wasn't the reason. As their email clearly states, an error was made by the payment processing department. Link to comment Share on other sites More sharing options...
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