Roojai Insurance Renewal, Higher Premium For Same Coverage

[wimpy]

Have been with Roojai for a year.  The quote they are giving me for renewal no longer includes the 24hr roadside assistance. If I add the roadside assistance at additional cost, the premium is higher than last year. This is despite having zero claims and my vehicle value depreciating. Have others gotten the same "deal"? ????

Edited November 9, 2020 by wimpy

[Kwasaki]

22 minutes ago, wimpy said:

Have others gotten the same "deal"? 

Haven't been with them a year yet so I'll have to wait and see.

I didn't get 24hr roadside assistance anyway.

I was happy with spreading the cost over 10 months at a miniscule increase which the previous insurer wouldn't offer.

If they do increase my cover next year by too much I will talk to them first before I decide whether to apply elsewhere.

[NanLaew]

Roojai only offer free roadside assist to certain customers on the first year of a new policy. It was already understood that for the second and subsequent years I would need to pay for it if I wanted it.

Edited November 9, 2020 by NanLaew

[wimpy]

Missed the part about it only being for the first year. Would think that with the replacement value of my vehicle dropping by about 80,000 baht, the premium would drop substantially as well. I must be naive.

[petermik]

7 hours ago, wimpy said:

Missed the part about it only being for the first year. Would think that with the replacement value of my vehicle dropping by about 80,000 baht, the premium would drop substantially as well. I must be naive.

"I must be naive"....we are farangs and were all naive to Thai ways.

Having said that I,ve been with Roojai coming up for 3 years now and my premium came down slightly after the first year (after paying the breakdown extra) with my no claims discount going up...early next feb my cover will need renewing so I don,t know what to expect but they were the cheapest quote to begin with and I got a discount for paying in advance with my UK credit card believe it or not....fortunately I,ve never needed to make any claims so I cannot comment upon their service regarding this and hope I never will

[Martinpeter]

4 hours ago, wimpy said:

Have been with Roojai for a year.  The quote they are giving me for renewal no longer includes the 24hr roadside assistance. If I add the roadside assistance at additional cost, the premium is higher than last year. This is despite having zero claims and my vehicle value depreciating. Have others gotten the same "deal"? ????

Hi yes/.

I had the same, gone up? but no claim?

 

i want roadside assistance? free 1st year 2nd year pay?

 

i emailed them back and complained why? up?

 

they sent me another quote again! still up from the 1st year, but better than the renewal quote?

 

guess, we have to pay now for bad drivers who claim alot? or covid excuse?

 

 

still prefer them though?

 

falang has to pay more?

 

 

cheers

 

 

 

 

 

[JAS21]

Our two cars are with Bangkok Insurance, premium has gone down every year ... probably pay more than you eg last year paid 13,000 and a bit for Everest 3.2L MY15. We limit cover to two drivers only and have a car cam (front and back) get quite some reduction in premium for that.

[Susco]

4 hours ago, Martinpeter said:

guess, we have to pay now for bad drivers who claim alot?

 

Isn't that how every insurance company works?

[scoupeo]

can they reply you here as they are forum sponsor ?

 

[Roojai]

On 11/9/2020 at 10:24 AM, wimpy said:

Have been with Roojai for a year.  The quote they are giving me for renewal no longer includes the 24hr roadside assistance. If I add the roadside assistance at additional cost, the premium is higher than last year. This is despite having zero claims and my vehicle value depreciating. Have others gotten the same "deal"? ????

 

Dear wimpy,

 

Thank you for your feedback and for being a Roojai.com customer.

 

Premiums do change from year to year depending on a number of factors including:

•     the number of Roojai.com customers who had accidents in the previous year;
•     the inflation of garage repair and labor costs; and
•     the increasing cost of bodily injury claims over time.

Of course, we try to control these costs and limit the variation of premium from year to year- especially for drivers like yourself who did not have any accidents.

 

In April 2020, the Thai government decided to increase the compensation amount paid for anyone who dies in a motor accident. We believe that this is a good change, since it is important to provide fair compensation to the family of anyone who is unfortunate enough to die in a motor accident. However, this change in legislation has greatly increased Roojai.com claim costs. As a result, Roojai.com (and many Thai insurance companies) have had to increase prices. This is the main reason why your renewal premium has increased.

 

We’d also like to take this opportunity to clarify the relationship between sum insured and premium. Your sum insured decreases at renewal, but this does not have as big of an impact on your premium as you might at first expect.

 

The sum insured only impacts the amount you receive in case of a total loss (where your vehicle has been stolen or the damage is so severe that your car cannot be repaired). Thankfully, these cases are very rare: less than 1 in 1,000 accidents Roojai.com handles are total losses. The remaining 99.9% of accidents are for minor damages (e.g. bumper repairs or dented doors) which cost less to repair than your sum insured. These minor repairs cost a similar amount this year as last year, even though your sum insured is lower this year.

 

We understand that it does not feel good when your insurance premium increases at renewal even though you did not make any claims. Ultimately though, we believe that a good value renewal premium is not based on what you paid last year but rather than what you could pay today with other insurance providers. This is true for insurance as for any other product. We strive to make sure that Roojai.com is competitive in the current market so that all our existing customers feel that they are getting good value for money. We hope that you renew your policy with us on this basis, but if not, we also understand. We never take any of our customers for granted and we will continue to fight hard to keep you all!

 

Your sincerely,

 

The Roojai.com team

 

[wimpy]

45 minutes ago, Roojai said:

 

Dear wimpy,

 

Thank you for your feedback and for being a Roojai.com customer.

 

Premiums do change from year to year depending on a number of factors including:

•     the number of Roojai.com customers who had accidents in the previous year;
•     the inflation of garage repair and labor costs; and
•     the increasing cost of bodily injury claims over time.

Your sincerely,

 

The Roojai.com team

 

 

I appreciate your comments.

[jackdd]

1 hour ago, Roojai said:

In April 2020, the Thai government decided to increase the compensation amount paid for anyone who dies in a motor accident. We believe that this is a good change, since it is important to provide fair compensation to the family of anyone who is unfortunate enough to die in a motor accident. However, this change in legislation has greatly increased Roojai.com claim costs. As a result, Roojai.com (and many Thai insurance companies) have had to increase prices. This is the main reason why your renewal premium has increased.

Do you have a source for this? It sounds odd, because if the government decided to do this, it is most likely for to the compulsary insurance which every vehicle needs to have, and not to some voluntary insurance as provided by you. In this case it would increase the cost for the RVP insurance fund, but this seems to be unrelated to your costs. So how did it increase your costs?

Edited November 10, 2020 by jackdd

[Roojai]

14 hours ago, jackdd said:

Do you have a source for this? It sounds odd, because if the government decided to do this, it is most likely for to the compulsary insurance which every vehicle needs to have, and not to some voluntary insurance as provided by you. In this case it would increase the cost for the RVP insurance fund, but this seems to be unrelated to your costs. So how did it increase your costs?

Dear jackdd,

 

The change of the act applies to both compulsory insurance and voluntary insurance. 

https://www.oic.or.th/en/consumer/news/releases/90748

The link is in Thai, but you can see the new law impacting voluntary insurance in slide 12.

 

Let us further clarify. 

The compulsory insurance only covers the victim of an accident for up to 500,000 THB. It used to be 300,000 THB before the change above.

This amount is often insufficient.

 

All the voluntary policies in Thailand (type 1, 2+, 3+, 2, 3) offer an additional cover for third party bodily injury. However, the coverage amount is not standardized. Some companies only provide an additional 600,000, some 1,000,000, other ones 2,000,000 or more.

 

The change in the act requires the insurer to pay the full amount of the cover (600,000, 1 million, 2 million, etc.) in case of death.

However, if the cover is more than 2,000,000 THB, only the first 2,000,000 THB is to be paid in full. The amount above the 2,000,000 THB (for example if the family of the victim has reasonable ground to demand a higher payout) is still subject to the actual calculation of the economic loss of the victim family and can be challenged in court.

 

Unfortunately, insurance buyers often disregard third-party injury covers. Everybody is always more focused on the sum insured for their vehicle rather than the coverage in case they are involved in an accident leading to severe injuries or death.

We encourage everybody to be extremely cautious on the third-party cover and to give it adequate consideration when buying insurance.

 

Over the last few months, we have seen courts decision becoming more and more generous towards the victims, which is the standard and fair evolution that happened in more developed insurance markets, and we can expect this to carry on for many more years.

 

For example, let's say a driver is unfortunately involved in a car accident leading to the death of a 30 years old husband and father of young kids making 50,000 THB a month. The family would have a good case in court to get compensated 5 to 7 years salary of the deceased, which, including all costs, can amount to a 3-4 million THB payout. If your insurance policy only covers you for 500,000 THB (compulsory) and 600,000 (voluntary), the family of the victim is entitled to go after your assets to get the remaining amount.

Luckily, these are very rare events, but they do happen, and the consequence could be dramatic.

 

We hope this clarifies.

 

Best regards,

The Roojai.com team

[solafr]

Just because they reply us here, I will move to this company ! I cannot stand anymore all the idiots who are not even able to reply to questions in Thai, let alone English...

 

 

[topt]

22 hours ago, jackdd said:

It sounds odd,

I am not a particular fan of Roojai but can confirm I had the same explanation when I renewed my cover with Axa less than a month ago.

[scoupeo]

Can we get a list of garages where it is possible to fix a car around Pattaya ?

Do you have a list ?

Thank you.

 

[canopus1969]

1 hour ago, scoupeo said:

Can we get a list of garages where it is possible to fix a car around Pattaya ?

Do you have a list ?

Thank you.

 

Ask your insurance company and they will suppy the list

[Roojai]

3 hours ago, scoupeo said:

Can we get a list of garages where it is possible to fix a car around Pattaya ?

Do you have a list ?

Thank you.

 

Hi scoupeo,

 

All the garages available can be checked here. You can search by province or find garages near you (remember to enable the location service on your browser and device). You can also check the available customer ratings for the garages.

 

Best regards,

The Roojai.com team

[sncoem]

8 hours ago, scoupeo said:

Can we get a list of garages where it is possible to fix a car around Pattaya ?

Do you have a list ?

Thank you.

 

 

Nothing pattaya center it seems.

[sncoem]

19 hours ago, sncoem said:

 

Nothing pattaya center it seems.

 

I checked again and the only garages are far from Pattaya, and if you own a benz it's in BKK !

So how people who own a benz can be covered by your insurance ?

 

 

 

[Roojai]

21 hours ago, sncoem said:

 

I checked again and the only garages are far from Pattaya, and if you own a benz it's in BKK !

So how people who own a benz can be covered by your insurance ?

 

 

 

Dear sncoem,

 

If you are looking at the logo on the garage, that's only the dealer garages.

 

Our preferred garage network can repair any model. You can call and our agents to check for you. But that's definitely something we should add to our garage map.

Thanks, we will implement that feature on the website.

 

If you purchase an insurance policy with the "Any garage" plan, you can repair your vehicle at another garage not in the preferred garages list. However, please contact us at least 24 hours in advance so that we can make arrangements with the garage.

 

Best regards,

The Roojai.com team

[canopus1969]

2 minutes ago, Roojai said:

Dear sncoem,

 

If you are looking at the logo on the garage, that's only the dealer garages.

 

Our preferred garage network can repair any model. You can call and our agents to check for you. But that's definitely something we should add to our garage map.

Thanks, we will implement that feature on the website.

 

If you purchase an insurance policy with the "Any garage" plan, you can repair your vehicle at another garage not in the preferred garages list. However, please contact us at least 24 hours in advance so that we can make arrangements with the garage.

 

Best regards,

The Roojai.com team

Which Honda Dealer to use in Udon Thani - I ask because I cannot find on your list

 

[scoupeo]

1 hour ago, Roojai said:

Dear sncoem,

 

If you are looking at the logo on the garage, that's only the dealer garages.

 

Our preferred garage network can repair any model. You can call and our agents to check for you. But that's definitely something we should add to our garage map.

Thanks, we will implement that feature on the website.

 

If you purchase an insurance policy with the "Any garage" plan, you can repair your vehicle at another garage not in the preferred garages list. However, please contact us at least 24 hours in advance so that we can make arrangements with the garage.

 

Best regards,

The Roojai.com team

 

 

Does it mean that if we buy ANY GARAGE plan we can also go to the official dealer ? But you do not have all official dealers in all provinces...

 

 

 

 

[Roojai]

18 hours ago, canopus1969 said:

Which Honda Dealer to use in Udon Thani - I ask because I cannot find on your list

 

Hi canopus1969,

 

If you purchase an insurance policy with the "Any garage" plan, you can repair your vehicle at another garage not in the preferred garages list.

 

If it's not in the list it only means none of our customers went there before. A customer just need to contact us at least 24 hours in advance so that we can make arrangements with the garage.

 

[Roojai]

17 hours ago, scoupeo said:

 

 

Does it mean that if we buy ANY GARAGE plan we can also go to the official dealer ? But you do not have all official dealers in all provinces...

 

 

 

 

Hi scoupeo,

 

Any garages means anything that is not in our preferred garages list, including dealers.

 

If it's not in the list it only means none of our customers went there before. A customer just need to contact us at least 24 hours in advance so that we can make arrangements with the garage.

 

[canopus1969]

1 hour ago, Roojai said:

Hi canopus1969,

 

If you purchase an insurance policy with the "Any garage" plan, you can repair your vehicle at another garage not in the preferred garages list.

 

If it's not in the list it only means none of our customers went there before. A customer just need to contact us at least 24 hours in advance so that we can make arrangements with the garage.

 

Thank you for that, so you confirm one can use the Udon Honda Dealer for repairs if one has a 'Dealer' policy ?

[NanLaew]

Just got my annual roojai renewal quote. Premium has gone up 1.68 baht over last year, no claims.

[petermik]

22 minutes ago, NanLaew said:

Just got my annual roojai renewal quote. Premium has gone up 1.68 baht over last year, no claims.

Mine renewal came through also...no claims but up 400 baht on last year's.

[WorriedNoodle]

Back in August our Roojai premium went up over 738THB on an 11 year old car. I asked Roojai why, they said much have they answered on this thread, but offered us a reduced "third party coverage from 2 million per person" so our premium went back to exactly what it was the year before. A cheaper premium still would have been preferred since the car is getting older and we had no claims, but where else are we going to go when the other insurance companies cost even more!?

[Roojai]

On 11/20/2020 at 11:14 AM, canopus1969 said:

Thank you for that, so you confirm one can use the Udon Honda Dealer for repairs if one has a 'Dealer' policy ?

Correct