Not receiving Lazada shipments from China

[Sakeopete 1,004]

I am not receiving some COD orders from China. If the seller uses Cainaio delivery partner I never get the item and I can't cancel it because as soon as I place the order it generates a tracking number. After waiting weeks the Tracking Package status changes to   Your package has been mark as Failed Delivery and will be returned to seller.
Kindly provide us with feedback here! Reason: Prohibited ItemNov.03 00:00  "  This has happened to 4 orders from different sellers (ordered 3D printer parts and tools). The sellers blame Lazada and Lazada says the sellers choses the delivery partners.

I have complained to LAZADA (mentioned Cainaio's bad feedback online) but despite their polite customer service they do nothing. They advise me to refuse the package if it does someday arrive, honestly I don't like that. I often make online orders and the delivery people know me, some even by name. I hate the thought of wasting their time refusing COD shipments. I wish LAZADA would just cancel the order.

 

Buying from China has become a hassle because I have to ask the seller what delivery partner they use before I purchase anything. If they use LEL Express my items arrive within a week. Unfortunately many Thai sellers now ship direct from China so there isn't much choice in country anymore. I will try using Shopee more often but I like Lazada's interface better.

 

Rant Over

Edited November 13, 2020 by Sakeopete

[Crossy 27,040]

5 hours ago, Sakeopete said:

(ordered 3D printer parts and tools)

 

IIRC 3D printers are controlled items.

 

Best to order from a seller with stock in Thailand. 

[Sakeopete 1,004]

4 hours ago, Crossy said:

 

IIRC 3D printers are controlled items.

 

Best to order from a seller with stock in Thailand. 

You are correct I didn't know they were controlled, LOL Thailand. I didn't read anything about spare parts being controlled. Some of the items I order get through its just Cainiao that seems to be a problem.

[hansnl 5,927]

22 hours ago, Sakeopete said:

I am not receiving some COD orders from China. If the seller uses Cainaio delivery partner I never get the item and I can't cancel it because as soon as I place the order it generates a tracking number. After waiting weeks the Tracking Package status changes to   Your package has been mark as Failed Delivery and will be returned to seller.
Kindly provide us with feedback here! Reason: Prohibited ItemNov.03 00:00  "  This has happened to 4 orders from different sellers (ordered 3D printer parts and tools). The sellers blame Lazada and Lazada says the sellers choses the delivery partners.

I have complained to LAZADA (mentioned Cainaio's bad feedback online) but despite their polite customer service they do nothing. They advise me to refuse the package if it does someday arrive, honestly I don't like that. I often make online orders and the delivery people know me, some even by name. I hate the thought of wasting their time refusing COD shipments. I wish LAZADA would just cancel the order.

 

Buying from China has become a hassle because I have to ask the seller what delivery partner they use before I purchase anything. If they use LEL Express my items arrive within a week. Unfortunately many Thai sellers now ship direct from China so there isn't much choice in country anymore. I will try using Shopee more often but I like Lazada's interface better.

 

Rant Over

Cainaio delivery partner?

Problems.

[keithkarmann 197]

23 hours ago, Sakeopete said:

I am not receiving some COD orders from China. If the seller uses Cainaio delivery partner I never get the item and I can't cancel it because as soon as I place the order it generates a tracking number. After waiting weeks the Tracking Package status changes to   Your package has been mark as Failed Delivery and will be returned to seller.
Kindly provide us with feedback here! Reason: Prohibited ItemNov.03 00:00  "  This has happened to 4 orders from different sellers (ordered 3D printer parts and tools). The sellers blame Lazada and Lazada says the sellers choses the delivery partners.

I have complained to LAZADA (mentioned Cainaio's bad feedback online) but despite their polite customer service they do nothing. They advise me to refuse the package if it does someday arrive, honestly I don't like that. I often make online orders and the delivery people know me, some even by name. I hate the thought of wasting their time refusing COD shipments. I wish LAZADA would just cancel the order.

 

Buying from China has become a hassle because I have to ask the seller what delivery partner they use before I purchase anything. If they use LEL Express my items arrive within a week. Unfortunately many Thai sellers now ship direct from China so there isn't much choice in country anymore. I will try using Shopee more often but I like Lazada's interface better.

 

Rant Over

Due to China's virus the whole of the Western World's production capacity has partially shut down, leaving (as was planned) China to take up the slack and due to the massive increase in orders for goods from China they are having trouble keeping up. I have no doubt that China is increasing it production and will eventually keep up with demand. China will be spurred on by the second, third waves of the virus which is crippleing some of the Western economies, but Hey the virus was an accident and nobody blames the Chinese?

[recom273 1,422]

It’s not just Lazada or COD - there have been many times from aliexpress to be delivered by cainaio that never turn up - just little things, electrical components, screws, etc - I order duplicates to ensure delivery.

 

if it’s printer parts you need - I usually find the most reliable places are the manufacturers official stores on aliexpress.

 

There are a couple of places in Thailand that I buy from T-Make and korat 3D but they tend to be over twice the price of China  for little parts, it’s best to keep backup supplies.

Edited November 14, 2020 by recom273

[HarrySeaman 596]

Ordering a controlled item is not a good idea, but then Lazada should not be selling them either.

 

Thai items ordered from Lazada have been quickly delivered but I have had long delays on Lazada items that turn out to be shipped from China.

 

I have always gotten quick delivery, and usually lower prices, with items bought from Chinese sellers on eBay. 

 

When you open eBay click on "Advanced" to the right of the search window to bring up the full page Advanced Search page.  Enter the item name, scroll down and click on the selection button for "Located in", select "China" in the window, then scroll down and click on "Search".  This will put the advertisements from Chinese suppliers at the top of the list of suppliers.  Many offer free EMS delivery, which usually takes less than two weeks.  I have never had an item held up by Chinese or Thai customs.

[Peterphuket 599]

Lazada=Aliexpress.

At Aliexpress: 3 months ago I order a camera for my drone with a value of $470.

After 1 week it looks like it was already at customs in Thailand, at least that's what the supplier tries to tell me.

Until now it still stay at customs!!

Now I have to try to get my money back....3 months waiting and nothing, think twice before you order something and have to pay in advance.

Edited November 14, 2020 by Peterphuket

[hlj 83]

I ordered a item from China the seller did have the item and posted it had been packed. After a week Lazada tracking said the same thing, several days later I checked again, same thing. I contacted Lazada customer service they it was packed and not sent out yet. I contacted the seller he said there was a error with my order. No, I order off Lazada all the time. I canceled the order, ordered from another seller and got the item within a week. I am thinking it is the sellers who is the problem in China not the shippers.

[Seeall 312]

On 11/13/2020 at 10:25 AM, Sakeopete said:

I am not receiving some COD orders from China. If the seller uses Cainaio delivery partner I never get the item and I can't cancel it because as soon as I place the order it generates a tracking number. After waiting weeks the Tracking Package status changes to   Your package has been mark as Failed Delivery and will be returned to seller.
Kindly provide us with feedback here! Reason: Prohibited ItemNov.03 00:00  "  This has happened to 4 orders from different sellers (ordered 3D printer parts and tools). The sellers blame Lazada and Lazada says the sellers choses the delivery partners.

I have complained to LAZADA (mentioned Cainaio's bad feedback online) but despite their polite customer service they do nothing. They advise me to refuse the package if it does someday arrive, honestly I don't like that. I often make online orders and the delivery people know me, some even by name. I hate the thought of wasting their time refusing COD shipments. I wish LAZADA would just cancel the order.

 

Buying from China has become a hassle because I have to ask the seller what delivery partner they use before I purchase anything. If they use LEL Express my items arrive within a week. Unfortunately many Thai sellers now ship direct from China so there isn't much choice in country anymore. I will try using Shopee more often but I like Lazada's interface better.

 

Rant Over

and thai post damaged new TV

[Sakeopete 1,004]

1 hour ago, Peterphuket said:

Lazada=Aliexpress.

At Aliexpress: 3 months ago I order a camera for my drone with a value of $470.

After 1 week it looks like it was already at customs in Thailand, at least that's what the supplier tries to tell me.

Until now it still stay at customs!!

Now I have to try to get my money back....3 months waiting and nothing, think twice before you order something and have to pay in advance.

I always use COD, it is so easy to use phone banking app to pay delivery I don't see the point of pre payment. 

[Sakeopete 1,004]

3 hours ago, HarrySeaman said:

Ordering a controlled item is not a good idea, but then Lazada should not be selling them either.

 

Thai items ordered from Lazada have been quickly delivered but I have had long delays on Lazada items that turn out to be shipped from China.

 

I have always gotten quick delivery, and usually lower prices, with items bought from Chinese sellers on eBay. 

 

When you open eBay click on "Advanced" to the right of the search window to bring up the full page Advanced Search page.  Enter the item name, scroll down and click on the selection button for "Located in", select "China" in the window, then scroll down and click on "Search".  This will put the advertisements from Chinese suppliers at the top of the list of suppliers.  Many offer free EMS delivery, which usually takes less than two weeks.  I have never had an item held up by Chinese or Thai customs.

Good to know I will try that thanks.

[Sakeopete 1,004]

7 hours ago, hansnl said:

Cainaio delivery partner?

Problems.

Lazada sellers use different delivery partners like Kerry, Ninja Van, Thai Post LEL Express etc. Items from China tend to use LEL Express or Cainaio. LEL Express is good I usually receive items in less than a week. The problem has been items sent by Cainaio, I haven't received any of my orders shipped through them. Finally today Lazada has cancelled all my Cainaio orders.

[Lacessit 22,614]

I ordered a medication through Lazada, got half the quantity I ordered. Lodged a complaint which disappeared into a black hole. Have lost faith in them.

[Sakeopete 1,004]

4 hours ago, HarrySeaman said:

Ordering a controlled item is not a good idea, but then Lazada should not be selling them either.

 

Thai items ordered from Lazada have been quickly delivered but I have had long delays on Lazada items that turn out to be shipped from China.

 

I have always gotten quick delivery, and usually lower prices, with items bought from Chinese sellers on eBay. 

 

When you open eBay click on "Advanced" to the right of the search window to bring up the full page Advanced Search page.  Enter the item name, scroll down and click on the selection button for "Located in", select "China" in the window, then scroll down and click on "Search".  This will put the advertisements from Chinese suppliers at the top of the list of suppliers.  Many offer free EMS delivery, which usually takes less than two weeks.  I have never had an item held up by Chinese or Thai customs.

I checked on e-bay for the printer parts from Chinese sellers however the prices are nearly double compared to Lazada or Shopee's Chinese sellers and the shipping costs are about 3x higher.