Air Asia Thailand

[DonaldBattles 1,020]

Warning to those who buy Air Asia tickets. They will not give you a refund. If you want to change the date then they charge you about 50% of the value of the ticket. No where do they give you a warning of no refund charge or change of date. Stay away from Air Asia unless your trip is set with no change or refund.

[NanLaew 22,647]

7 minutes ago, DonaldBattles said:

... No where do they give you a warning of no refund charge or change of date. ...

Yes they do. Their terms and conditions are easily the best part of 2-pages of A4 but it is ALL in there.

[Lacessit 22,828]

Not what I call an ethical organisation, I stopped using them years ago.

[transam 49,657]

5 minutes ago, Lacessit said:

Not what I call an ethical organisation, I stopped using them years ago.

Why..?

[Techno Viking 1,293]

should read the terms and conditions.

 

Air Aisa Flight date change.

[DonaldBattles 1,020]

26 minutes ago, NanLaew said:

Yes they do. Their terms and conditions are easily the best part of 2-pages of A4 but it is ALL in there.

When you buy a ticket they do not give you a copy of their terms and conditions. How are you supposed to know what their restrictions are. I decided to buy Air Asia for the first time as they were cheaper than Thai Smile. Now I know that cheaper could be more expensive.  I can't make the trip so I have to loose all that I paid unless I want to pay 50% more for change of date.  I classify Air Asia as a rip off. Enough for me for ever.

[DonaldBattles 1,020]

21 minutes ago, transam said:

Why..?

No more Air Asia for me. I can't make the trip for health reason so I loose my entire investment unless I want to pay 50% more to change the date.

[Seth1a2a 771]

AA  Double charged me in 2003 , American Express refused to pay and saved the day (charge back)...haven't flown with them since.

 

Hope you find a good alternative airline for the future.

 

 

 

 

 

 

 

 

[bkk6060 13,086]

I am a big fan of Viet Jet now.

 

I recently had to change a ticket less then 24 hours from my original flight.

The ticket was originally 3,000 b and they charged me 500 b to make the change.

Very clear and easy to do online.

[JimmyJ 1,971]

AirAsia has no customer service - literally.

Zero.

 

The only phone number if they still display it is in India and multiple reports say there is never an answer.

This is probably listed due to a regulatory requirement.

 

No response to emails.

 

I cancelled a flight and am entitled to a refund of the Airport fees portion of the price.

 

With great difficulty I filled out an online form.

They acknowledged receiving it.

This refund is mentioned on their site.

 

It's been about 8 months now and it's obvious I will never see a satang.

 

The printed terms on their website mean nothing - they ignore them.

 

They are cheap but it's not worth the hassles and non-support.

And outright cheating/scamming/ripoffs.

 

Edited November 24, 2020 by JimmyJ

[pomozki 97]

Did you book with a credit card? I booked to go the Tokyo Olympics and AirAsia gave me the runaround good and proper, clearly were NOT interested in refunding the cash when the Games were cancelled - they only offered to travel on a different date (no thanks) or to be redeemed in AirAsia points, which I read were a big con, so no thanks again

My mate said if I'd booked with a bank credit card the bank would secure the refund for me. I had! So In contacted the bank and after a bit of to-ing and fro-ing I got all my money back

[DonaldBattles 1,020]

9 minutes ago, pomozki said:

Did you book with a credit card? I booked to go the Tokyo Olympics and AirAsia gave me the runaround good and proper, clearly were NOT interested in refunding the cash when the Games were cancelled - they only offered to travel on a different date (no thanks) or to be redeemed in AirAsia points, which I read were a big con, so no thanks again

My mate said if I'd booked with a bank credit card the bank would secure the refund for me. I had! So In contacted the bank and after a bit of to-ing and fro-ing I got all my money back

I booked with AMEX so I will contact them. Thanks.

[treetops 1,060]

AirAsia were reported to be waiving change fees for flights up until the end of the year as a reaction to the Covid situation. Was your flight further away than that or were you perhaps being asked for a fare difference to travel on a date when the flight was more expensive?

 

4 hours ago, DonaldBattles said:

When you buy a ticket they do not give you a copy of their terms and conditions.

They are linked to before payment is made.  It's up to you to read them or not.  Thai Smile have similar restrictions on their cheapest tickets.

 

4 hours ago, DonaldBattles said:

I can't make the trip for health reason . . . .

Suitable travel insurance (covering domestic travel if required) is what you need, or buy expensive flexible tickets which will let you change but cost much more initially.

 

AirAsia are a low cost carrier who will screw you given the slightest chance, but they're upfront about it and give you fair warning.

Edited November 24, 2020 by treetops

[NanLaew 22,647]

22 hours ago, DonaldBattles said:

When you buy a ticket they do not give you a copy of their terms and conditions. How are you supposed to know what their restrictions are. I decided to buy Air Asia for the first time as they were cheaper than Thai Smile. Now I know that cheaper could be more expensive.  I can't make the trip so I have to loose all that I paid unless I want to pay 50% more for change of date.  I classify Air Asia as a rip off. Enough for me for ever.

Assuming you bought the ticket online, the 3-to-5 page document includes the ticket, receipt and these terms and conditions; each and every ticket sold has this as part of the CONTRACT that you signed when you clicked "OK". You breached the contract.

 

Now, if you considered AirAsia solely on price over Thai Smile and was not aware that totally unlike Thai Smile, it is a Low-Cost Carrier serving point-to-point and does not offer the same freedoms for travel flexibility, then where on earth have you been for the last 26 years that AirAsia have been in business?

[bradiston 184]

My August Air Asia return flight BKK to MLN was cancelled a few days prior to departure date, as expected. I contacted the online agents and eventually got a voucher and payment for the return leg. But nothing for the outward journey. Yet. Live in hope, die in hope.