Paypal problem, are they really that bad ?

[kingofthemountain 5,215]

Well it seems Paypal have had in the last months a lot of problems with account members being hacked.

 

Their answer so far has been to put in place a new safety protocol wich consists in sending you a key number 

on your phone, and with this key number you can access to your account.

 

The problem is if you have changed your phone number in the real life, like it happens to a lot of us on a regular basis 

for multiple reasons, but you don't have updated your new phone number on your paypal account you are not able anymore

to access to your account.

 

To update your phone number on your account, you need to loggin in the account

to loggin to your account, you need the key number send by paypal on your old phone number

it's a catch 22.

 

Of course the only way to contact paypal if you have a problem to access to your account

is to send a message using your account, again a catch 22

 

A lot of people aren't anymore able to access at their money in their paypal account

and it seems there is no any solution to resolve this problem.

 

I wonder if someone here have the same issue and have been able to solve it

or there is no any solution and it's really a way for Paypal to put the hand on millions of $ ?

[from the home of CC 9,250]

security self strangulation - I'll stick with the cc and the ease of getting cash back when ripped off. I used pp in the past but I find my cc far more efficient when there is a security issue..

[CharlieH 28,456]

Do a search and you can just telephone them. There are various ways to contact them.

I have had Paypal for probably 20 yrs and never had an issue, and havnt experienced any of what you describe, what country are you Paypal registered ?

[kingofthemountain 5,215]

39 minutes ago, CharlieH said:

Do a search and you can just telephone them. There are various ways to contact them.

I have had Paypal for probably 20 yrs and never had an issue, and havnt experienced any of what you describe, what country are you Paypal registered ?

i have done the research on internet

and discovered hundreds of people having the same problem as me with no any solution

my paypal account was (And is still) registered in France, i live now in Thailand

as i said the only customer number i have found has just a registered message

asking to loggin to your account to contact them, of course i can not do that as i am

not able to receive the key code on my old phone number (Already canceled)

it will be very kind from you if you can contact them via your account and ask them

what is the solution in my case? Thank you in advance

 

Of course if you know another way to contact them (Without be loggin to my account)

i am open for any sort of solution or option

Edited November 26, 2020 by kingofthemountain

[CharlieH 28,456]

17 minutes ago, kingofthemountain said:

i have done the research on internet

and discovered hundreds of people having the same problem as me with no any solution

my paypal account was (And is still) registered in France, i live now in Thailand

as i said the only customer number i have found has just a registered message

asking to loggin to your account to contact them, of course i can not do that as i am

not able to receive the key code on my old phone number (Already canceled)

it will be very kind from you if you can contact them via your account and ask them

what is the solution in my case? Thank you in advance

 

Of course if you know another way to contact them (Without be loggin to my account)

i am open for any sort of solution or option

Ok, that explains it partly, as the law changed recently regarding security on financial systems in Europe and would account for the change in procedures.

My Paypal is a Thai account and runs through Singapore, yours would probably be handled by Germany Paypal office.

 

This may be of use +1-402-935-2050  thats the US headquarters.

 

 

[Susco 5,466]

A PayPal account is registered to an email account.

 

I never receive message from PP on my phone, always in my email

[kingofthemountain 5,215]

1 hour ago, Susco said:

A PayPal account is registered to an email account.

 

I never receive message from PP on my phone, always in my email

yes you are right and i would be more than pleased to receive a safety key via my e mail

registered with my paypal account, but nope they give me no choice it's only via a sms send

on my old phone number, and obviously i am not alone with the same problem

https://support.google.com/googleplay/thread/37483657?hl=en

 

it's a real nightmare

 

Edited November 26, 2020 by kingofthemountain

[Pottinger 1,256]

Loathe Paypal, the most user-unfriendly financial tool I've come across. I no longer use them. Good luck.

[simon43 12,832]

Although my comments won't be of any help to you, your mistake is that you seemed to leave funds in your Paypal account.  It is wise to withdraw all funds to your linked bank account as soon as they are received in your Paypal account.  Funds received into my Paypal account each week are withdrawn in full within 5 minutes of their receipt...

[lelapin 127]

I recently received an email advising me that my Paypal account had temporarily been closed and to contact a link in the email to reopen it. I checked my account using the normal method and found that it was still open.

[faraday 11,627]

I had this recently.... quite a good fake, thought.

 

 

[faraday 11,627]

The email address made me laugh! 

 

 

 

Edited November 27, 2020 by faraday

[seajae 16,455]

when I originally moved to Thaland I started up a thai paypal account so it would operate from my thai bank account, I still have my aussie paypal but very rarely use it, I access both with log in details only, no pin number is needed but its only common sense to change your phone number to your current one if you change it, I did with my aussie account, why leave a phone number that has been delisted as your contact, own fault really

[cucme 74]

Exactly, for a couple of weeks now Paypal is absolutly unusable. Before it was only expensive, now it's useless. Let's all switch to whatever works.

For many years already you could not use Paypal without a creditcard attached to it. That too doesn't make sense.

Let's just forget about the <deleted>, there are other ways. I have also a Thai credit card that works like a charm.

[Midfield 5]

I had the same problem. I couldn't get into my PayPal account due to a SIM card activation failure but I discovered that I could still spend my PayPal balance on eBay. Consequently, Christmas came early for me this year.

 

Subsequently, I got my old phone number back using a UK company called Swytch.