90 days online not working. App says I've overstayed

[Guffman 66]

I have been unable to do my 90 day report online. Can input the first page of data, but then get a message telling me to go to the office. I tried downloading the app to see if it would work, but as soon as I logged in it told me I had overstayed by 58 days. This is obviously wrong. This is the first report I've had to do on the new extension. How is it possible that my new extension doesn't seem to be on the system???? I will have to make a trip to the office tomorrow. Has anyone else experienced this?

[ubonjoe 47,794]

That been reported already.

It seems they updated the system earlier this year and it is checking your previous online report records that has your permit to stay on it.

Not sure your local office can correct it or not.

[nobodysfriend 4,231]

On 11/29/2020 at 12:14 PM, Guffman said:

I have been unable to do my 90 day report online. Can input the first page of data, but then get a message telling me to go to the office. I tried downloading the app to see if it would work, but as soon as I logged in it told me I had overstayed by 58 days. This is obviously wrong. This is the first report I've had to do on the new extension. How is it possible that my new extension doesn't seem to be on the system???? I will have to make a trip to the office tomorrow. Has anyone else experienced this?

When doing the report online , they ask you for the validity dates of your visa .

So , I filled that in and got an ' overstay 'message , just as you .

They say ' Visa ' but mean your latest extension dates .

I corrected this and everything went smooth without problems .

[ubonjoe 47,794]

43 minutes ago, nobodysfriend said:

When doing the report online , they ask you for the validity dates of your visa .

Page one of the online report does not ask for validity dates. It only asks for you last entry to the country. Page 2 asks for the validity date.

[UncleMhee 503]

15 hours ago, ubonjoe said:

15 hours ago, nobodysfriend said:

When doing the report online , they ask you for the validity dates of your visa .

Page one of the online report does not ask for validity dates. It only asks for you last entry to the country. Page 2 asks for the validity date.

@nobodysfriend when you say you corrected the date on the app......did you enter extension issue date and allowed to stay date?

I tried to use the app for my last report but as the app asks for Visa validity dates, that put me off using it. Seemed like a recipe for disaster with conflicting info and the chance of seeing an 1100 day overstay......well nuff said; even if it would've wrong.

[mtls2005 15,604]

On 11/29/2020 at 12:23 PM, ubonjoe said:

It seems they updated the system earlier this year and it is checking your previous online report records that has your permit to stay on it.

 

Can you point to any threads detaling this "update"?

 

How does it "check previous online reports" if you've never filed one? Or if you only filed on an old passport?

 

Specifically, what data does "it" use to check your validity to use the OL system? Passport no.? TM6 no.? Name? Those are about the only unique details on page 1.

 

Seems like more and more people are experiencing this problem, based on reports here and on FB groups.

[ubonjoe 47,794]

1 hour ago, mtls2005 said:

Can you point to any threads detaling this "update"?

No detail only reports of it happening to them. I did a topic about it when I was able to do my first report online after over 5 years of trying since I had a very old entry and a new passport since then. See: https://forum.thaivisa.com/topic/1188378-successful-online-90-day-report-with-old-entry-to-the-country-and-a-new-passport/

 

 

1 hour ago, mtls2005 said:

How does it "check previous online reports" if you've never filed one? Or if you only filed on an old passport?

If you have never filed one or it cannot find your record due to using a new passport it appears to default to letting you go on to page 2 to enter your info to let your local office to decide about the approval after they receive it.

I got instant approval of mine and it says auto at the end of the of info under the barcode on the receipt.

I assume they would send a email if it was not approved. I checked my email for a while and that included the spam folder in case it thought it was spam.

 

1 hour ago, mtls2005 said:

Specifically, what data does "it" use to check your validity to use the OL system? Passport no.? TM6 no.? Name? Those are about the only unique details on page 1.

As I wrote above it appears if it does not find any record it it defaults to page 2 now. I was so shocked when it went to page 2 I just sat there for moment before I decided to complete it since I was about 2 weeks early for my report.

[Guffman 66]

When I went to the office they did the report in about one minute. I asked what the problem was with online as I couldn't do it there anymore. Just got a blank look and a "don't know" Service with a smile as usual. It beggars belief that their online system isn't kept up to date, or is totally dysfunctional.

[dddave 3,698]

I'm about to try my first online 90 day report. 

Is the link to the online form pinned to this forum dated  2015 the most up to date form?

[berrec 460]

So if you have not worked it out yet using any Thai Immigration online app is a "crapshoot".

 

Some of us are lucky and some are not so lucky.

 

Don't try to make any sense of the inconsistent outcome of a failed online report because it defies logic 99% of the time.

 

If you're one of the lucky ones God bless but if not the Devil is in the jibber... jibber details of failed online reporting.

 

In person reporting is the dreaded end game to get your reports approved that fail online.

 

And BTW don't waste your time and energies asking any Thai Imm processing officer about your online issue. 

 

It's above their pay grade!

 

 

[ubonjoe 47,794]

41 minutes ago, dddave said:

Is the link to the online form pinned to this forum dated  2015 the most up to date form?

Yes it is the correct link for the online reporting site.

[dddave 3,698]

Thanks.

Actually successful first try.  Surprised.

[nobodysfriend 4,231]

6 hours ago, UncleMhee said:

@nobodysfriend when you say you corrected the date on the app......did you enter extension issue date and allowed to stay date?

I tried to use the app for my last report but as the app asks for Visa validity dates, that put me off using it. Seemed like a recipe for disaster with conflicting info and the chance of seeing an 1100 day overstay......well nuff said; even if it would've wrong.

Yes , just enter the latest extension dates instead of the dates on your original visa . That should be ok .

[sometimewoodworker 3,030]

On 12/1/2020 at 1:38 PM, berrec said:

So if you have not worked it out yet using any Thai Immigration online app is a "crapshoot".

 

Some of us are lucky and some are not so lucky.

There are 2 distinctly different things.
 

There is the online form (it isn’t an app)
There are the apps for Apple and android, so far I’ve had almost no problem with the online form and no luck with the iOS app. 
 

The main tip is do not enter data into any field that is not compulsory. 

Edited December 2, 2020 by sometimewoodworker

[jacko45k 17,277]

8 hours ago, sometimewoodworker said:

The main tip is do not enter data into any field that is not compulsory.

And yet I just read a post claiming that because he left some fields blank, the system rejected his form. My tip is when doing the address, use the drop down menus, which only become available when you enter the upper hierarchy. (IE Selecting Chon Buri , gives the drop down including Banglamung,   Bang Bueng , Si Racha etc)