Pawpal Posted December 2, 2020 Share Posted December 2, 2020 Hoping somebody might have advice on what to do next. I filled out the TM30 registration form online and uploaded the necessary documents, and within a minute received an email from the Immigration Dept: กรุณายืนยันการลงทะเบียนของคุณเพื่อให้สำนักงานตรวจคนเข้าเมืองออกชื่อผู้ใช้และรหัสผ่าน Please confirm your registration, In order for the immigration office to issue your username and password. กรุณากดที่นี่หรือกดลิ้งเพื่อยืนยันอีเมลในการลงทะเบียน Please click here to confirm your email address.https://extranet.immigration.go.th/fn24online/confirmEmailServlet?key=VmdhVU1qcVlvLzg2WmhJQndkN1N4dXJzTXdFWnM0dDVkcjZCS0NyUXdNRDd4TXhuNUtSczlvZUR6V3lqWEkvamZ0SllCQUNURmtCOApWc0ttVmEyaTZBPT0= So far, so good. But when I clicked on the link, I was taken to the extranet.immigration website with the following message: "Sorry, something went wrong. Please try again." I've tried numerous times during the past two days, but with the same results. Should I wait for a few days and try again? Resubmit the application/documents? Give up? Your suggestions will be greatly appreciated. Link to comment Share on other sites More sharing options...
RichCor Posted December 2, 2020 Share Posted December 2, 2020 Make sure you're not running any web filters when you click either of the verification links (there are two). It might work if you COPY the link and PASTE it into an open browser "incognito" url space. EDIT: also, try PASTING it without the final "=" at the end of the key. Link to comment Share on other sites More sharing options...
jackdd Posted December 2, 2020 Share Posted December 2, 2020 11 minutes ago, RichCor said: EDIT: also, try PASTING it without the final "=" at the end of the key. That's base64 encoded data and the = belongs there. Link to comment Share on other sites More sharing options...
ubonjoe Posted December 2, 2020 Share Posted December 2, 2020 Did you click the link while still on the email they sent you? Sometimes the links will not work if you paste them into the address window on your browser. When I clicked the link it gave me the message that something went wrong and then the online reporting site opened after I clicked OK. Have you tried logging into the site. Link to comment Share on other sites More sharing options...
Pawpal Posted December 2, 2020 Author Share Posted December 2, 2020 Thanks for the advice, but.... After clicking OK, the log-in site appears -- but I can't log-in because I still haven't been issued a username or password (which is supposed to occur after my initial click confirming my email address, but which results in the "sorry, something went wrong" message). I also tried copying and pasting the link as suggested, both with and without the final "equal", but neither worked. Any other suggestions? Link to comment Share on other sites More sharing options...
RichCor Posted December 2, 2020 Share Posted December 2, 2020 It's possible the emailed verify link has expired. You may want to try re-registering, then be ready to receive and click the emailed link when it arrives. EDIT: The "User Manual v.4" describes the process as registering, and keeping the browser window open (session active?) while clicking the recently received email verify link. Manual instructions Google Translated--> Please press the OK button and check the information in the Email that we are sending confirm the Email at Will appear on the screen as in the picture "Click on the link to confirm the Email Address to complete the registration process. *** To exit the subscription page, click on it to log out. Click on the word to go to the next window. Link to comment Share on other sites More sharing options...
Pawpal Posted December 2, 2020 Author Share Posted December 2, 2020 I re-registered just now received an immediate reply that the address was already registered. So I guess that my previous attempt at registration was successful despite never receiving a username or log-in code. Does anyone know of a way to follow up, preferably by phone or online? Link to comment Share on other sites More sharing options...
OJAS Posted December 2, 2020 Share Posted December 2, 2020 49 minutes ago, Pawpal said: Does anyone know of a way to follow up, preferably by phone or online? Maybe call the Immigration Bureau hotline on 1178? Link to comment Share on other sites More sharing options...
ubonjoe Posted December 2, 2020 Share Posted December 2, 2020 3 hours ago, Pawpal said: Does anyone know of a way to follow up, preferably by phone or online? I think you will need contact your local office to get your login and password. You may still get another email with login info. That can take longer than getting the first email. Link to comment Share on other sites More sharing options...
Pawpal Posted December 2, 2020 Author Share Posted December 2, 2020 Thanks all for the valuable advice! Happy to report that Ubonjoe is correct, as usual. I just received another email with login info, about 2 hours after my last try. Link to comment Share on other sites More sharing options...
earlinclaifornia Posted December 2, 2020 Share Posted December 2, 2020 Only the Thai owner can do this and not the foreigner resident, correct? Link to comment Share on other sites More sharing options...
ubonjoe Posted December 2, 2020 Share Posted December 2, 2020 9 minutes ago, earlinclaifornia said: Only the Thai owner can do this and not the foreigner resident, correct? A foreigner as the tenant can do the registration. Link to comment Share on other sites More sharing options...
Mutt Daeng Posted December 2, 2020 Share Posted December 2, 2020 21 minutes ago, earlinclaifornia said: Only the Thai owner can do this and not the foreigner resident, correct? I registered myself as the housemaster of my wife's house where we live, so I can do all the TM30 reports as required. Link to comment Share on other sites More sharing options...
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