nabbie 150 Posted December 5, 2020 Share Posted December 5, 2020 Hi, I have returned my good to Lazada under the Lazada procedure & the reason - it does not match my order. After waiting for the decision, they rejected it. So next step is to raise the dispute via Lazada page. The instruction from Lazada chat says that I should find the dispute button next to the chat button but I am unable to find it via both "track my order" and "returns/refunds". Appreciate if anyone has the experience how to raise the dispute, please kindly tell me how. Thanks. 1 Link to post Share on other sites
RichCor 2,695 Posted December 5, 2020 Share Posted December 5, 2020 https://www.lazada.sg/helpcenter/How-do-I-submit-a-dispute.html 1 Link to post Share on other sites
nabbie 150 Posted December 5, 2020 Author Share Posted December 5, 2020 2 hours ago, RichCor said: https://www.lazada.sg/helpcenter/How-do-I-submit-a-dispute.html Yep, that is the link I get from Lazada chat and I am still unable to find the dispute button from the transaction. I feel the expats should have the rights to get that access to the dispute procedure in case of any rejections. Link to post Share on other sites
RichCor 2,695 Posted December 5, 2020 Share Posted December 5, 2020 In Lazada browser website menu, what options are available to you when you select the ACCOUNT / "My Returns and Cancellations" and then "My Returns" ...do any entries have a menu option, or options after you click an entry?? (Note: In the example below I don't have any pending returns so no relevant data) Link to post Share on other sites
OneMoreFarang 26,642 Posted December 5, 2020 Share Posted December 5, 2020 I suggest you chat with them again. And if necessary again. I had recently a wrong delivery. I chatted with them and not much happend. And again. And again. Finally I chatted with one guy who took care of everything. He also issued a gift voucher as apology. 1 Link to post Share on other sites
nabbie 150 Posted December 5, 2020 Author Share Posted December 5, 2020 4 hours ago, RichCor said: In Lazada browser website menu, what options are available to you when you select the ACCOUNT / "My Returns and Cancellations" and then "My Returns" ...do any entries have a menu option, or options after you click an entry?? (Note: In the example below I don't have any pending returns so no relevant data) Thanks for your copy/paste. Please see the copy of mine after seeing your copy. Return rejected is shown but no sign of the dispute button. Even I tried to click "More details", still nothing. I guess it is just my bad luck though. Link to post Share on other sites
RichCor 2,695 Posted December 5, 2020 Share Posted December 5, 2020 24 minutes ago, nabbie said: 5 hours ago, RichCor said: ..do any entries have a menu option, or options after you click an entry?? Please see the copy of mine after seeing your copy Nabbie, In your example I see links for (1) "MORE DETAILS" and (2) "Order #nnnnnnnnnnnnnnnn" ...does clicking any of those links lead to anything else? Link to post Share on other sites
nabbie 150 Posted December 5, 2020 Author Share Posted December 5, 2020 2 hours ago, RichCor said: Nabbie, In your example I see links for (1) "MORE DETAILS" and (2) "Order #nnnnnnnnnnnnnnnn" ...does clicking any of those links lead to anything else? Click More Details - it would appear like this : Click Order #nnnnnnnnnnnnnnnn, 15 packages within one order. Return rejected is from package 10. See below. I guess this forum is my last resort to find the dispute button - if not possible, no worries. Thanks. Link to post Share on other sites
Susco 5,527 Posted December 5, 2020 Share Posted December 5, 2020 31 minutes ago, nabbie said: Click More Details - it would appear like this : Click Order #nnnnnnnnnnnnnnnn, 15 packages within one order. Return rejected is from package 10. See below. I guess this forum is my last resort to find the dispute button - if not possible, no worries. Thanks. In here I see another more details tab, have you tried that one. If I remember correctly, in the email you receive that your return is rejected, there will be a dispute tab, but you have to enable "show images" in your email If that fails, chat with Lazada, not the seller, and they will sort it out for you 1 Link to post Share on other sites
Susco 5,527 Posted December 5, 2020 Share Posted December 5, 2020 I see now that your return was rejected on 26/11, so you will not have a dispute button, since your time to start a dispute has expired Link to post Share on other sites
RichCor 2,695 Posted December 6, 2020 Share Posted December 6, 2020 I would suggest using the Lazada chat option to ask them WHY the wrong item return was rejected. Link to post Share on other sites
nabbie 150 Posted December 6, 2020 Author Share Posted December 6, 2020 1 hour ago, RichCor said: I would suggest using the Lazada chat option to ask them WHY the wrong item return was rejected. Lazada chat is programmed - no reality in human dialogues - so it would not understand your question! 1 Link to post Share on other sites
RichCor 2,695 Posted December 6, 2020 Share Posted December 6, 2020 ??? Chat with Lazada If you're looking for answer, solutions, assistance, or providing feedback on our performance?Please contact us through this LIVE CHAT service.We will be happy to help you solve your problem quickly and easily! Chat Operating Hours: 08.00-20.00 Mon-Sun Still need help? Phone: 02-018-0000 (08:00-20:00 Mon-Sat) Link to post Share on other sites
nabbie 150 Posted December 6, 2020 Author Share Posted December 6, 2020 11 hours ago, Susco said: I see now that your return was rejected on 26/11, so you will not have a dispute button, since your time to start a dispute has expired Yes, possibly. I can not remember if I was seeing the dispute button immediately after 26/11. However I shall keep that in mind in near future. Thanks. Link to post Share on other sites
Popular Post Sheryl 27,419 Posted December 6, 2020 Popular Post Share Posted December 6, 2020 I have 3 times disputed a Lazada refund request and all 3 times, Lazada ruled in my favor. I don't recall how I did it except that it was not difficult. So indeed likely it is the time lapse that prevents you from seeing the dispute button. Lazada does have a Live chat function (distinct from the automated thing) and I have found them to be quite good. Try just typing in "Agent" into the chat box. Vendors seem often to refuse refund, even when it is obvious they were at fault, so it is not unusual to have to raise a dispute. 3 Link to post Share on other sites
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