WD Red Drive Warrantee Procedure

[recom273 1,456]

Does anyone have a telephone number or experience of dealing with WD here?

 

I tried the Thai website, it’s only in Thai.

 

The red drives have a 3 year warrantee, I just moved one drive from a synology DiskStation to a rackstation, followed the erase procedure, now, it’s throwing an error.

 

The drive is 6 months old, with 3500 hours, bought from from JIB.

Edited January 18 by recom273

[Dagfinnur Traustason 1,443]

Good Luck with that! Warranty in Thailand, means that you have to prove you are not the cause of the failure. Second good thing is that you will have to send it or make a shop send it and will have the answer how you warranty turned out about 3 month later.

 

Just take your losses and pay for repair or let someone try and save the data, throw it and buy a new one.

[robblok 41,579]

1 hour ago, Dagfinnur Traustason said:

Good Luck with that! Warranty in Thailand, means that you have to prove you are not the cause of the failure. Second good thing is that you will have to send it or make a shop send it and will have the answer how you warranty turned out about 3 month later.

 

Just take your losses and pay for repair or let someone try and save the data, throw it and buy a new one.

Not my experience at all.. once had a WD disk fail went to the old pantip plaza in BKK where they had a service center and it was replaced on the spot after some tests and a check of the serial.

[recom273 1,456]

8 minutes ago, robblok said:

Not my experience at all.. once had a WD disk fail went to the old pantip plaza in BKK where they had a service center and it was replaced on the spot after some tests and a check of the serial.

Thanks for the reply. Yes, not in my experience either.
 

This is WD, these are enterprise drives (well they aren’t SAS, but still) they have a proper replacement program. I can wait for the result and respect the decision, but I’m pretty confident in the drives ( I have over 18 drives running in different servers ) and my regular use of them.
 

I contacted JIB, response was really good, I was seriously I impressed by the service, someone picked up the phone at 9.00 am.

The only problem was, I didn’t buy it from them, she ran the serial numbers and came back with a blank. I checked on Lazada, I bought from MC Winner, I thought it was a shop like JIB, but it’s a small stall at Panthip! 
 

JIB gave me the WD TH telephone number and we can see what happens at 11 when they open.

 

One lesson learned - buy HDD from JIB or Smart Solutions.

[KannikaP 1,162]

18 minutes ago, recom273 said:

Thanks for the reply. Yes, not in my experience either.
 

This is WD, these are enterprise drives (well they aren’t SAS, but still) they have a proper replacement program. I can wait for the result and respect the decision, but I’m pretty confident in the drives ( I have over 18 drives running in different servers ) and my regular use of them.
 

I contacted JIB, response was really good, I was seriously I impressed by the service, someone picked up the phone at 9.00 am.

The only problem was, I didn’t buy it from them, she ran the serial numbers and came back with a blank. I checked on Lazada, I bought from MC Winner, I thought it was a shop like JIB, but it’s a small stall at Panthip! 
 

JIB gave me the WD TH telephone number and we can see what happens at 11 when they open.

 

One lesson learned - buy HDD from JIB or Smart Solutions.

Another lesson...........do not buy HDD these days, SSD is the only way.

[recom273 1,456]

7 minutes ago, KannikaP said:

Another lesson...........do not buy HDD these days, SSD is the only way.

I don’t think they are really that accessible yet for server use yet.
 

2TB is the largest, right? - I put a 500GB Nvme as a cache drive in my unRaid server, 2000B = 4000B/TB * 36TB array = get me ? 

[KannikaP 1,162]

2 minutes ago, recom273 said:

I don’t think they are really that accessible yet for server use yet.
 

2TB is the largest, right? - I put a 500GB Nvme as a cache drive in my unRaid server, 2000B = 4000B/TB * 36TB array = get me ? 

Kinnel, that's a lot of movies!!!    LOL

[KannikaP 1,162]

6 minutes ago, recom273 said:

I don’t think they are really that accessible yet for server use yet.
 

2TB is the largest, right? - I put a 500GB Nvme as a cache drive in my unRaid server, 2000B = 4000B/TB * 36TB array = get me ? 

Up to 8TB on Invade.....but 32k baht. = 4000 Bht per TB.

[recom273 1,456]

1 hour ago, robblok said:

Not my experience at all.. once had a WD disk fail went to the old pantip plaza in BKK where they had a service center and it was replaced on the spot after some tests and a check of the serial.

They are still at Panthip - 02 652 6510 - LINE - wdcentre

 

They understood everything I was saying, no questions, effortless 2 min call, no request to send it to the shop, just send it up and we will / can replace it.
 

I need to wait for the synology to run it’s setup parity first and then do an extended SMART to verify it’s got issues then will send up to them. 

Edited January 18 by recom273

[Dagfinnur Traustason 1,443]

6 hours ago, robblok said:

Not my experience at all.. once had a WD disk fail went to the old pantip plaza in BKK where they had a service center and it was replaced on the spot after some tests and a check of the serial.

Lucky Guy! Tell me your secret.

[OneMoreFarang 27,621]

I work with computers and over the years I exchanged at least 20 HDDs on warranty. 

All the disks had stickers from the Thai distributors. Sometimes the disks were replaced right away, sometimes after a few days.

It never happend that a disk was not replaced.

 

And some of these disks were still running but they had a few bad sectors. That was good enough to get them replaced on warranty.

[Dagfinnur Traustason 1,443]

3 hours ago, OneMoreFarang said:

I work with computers and over the years I exchanged at least 20 HDDs on warranty. 

All the disks had stickers from the Thai distributors. Sometimes the disks were replaced right away, sometimes after a few days.

It never happend that a disk was not replaced.

 

And some of these disks were still running but they had a few bad sectors. That was good enough to get them replaced on warranty.

Yep, for sure! Of course they change a disk after 2 years that have a few bad sectors.

I am probably jusy the most unlucky guy in the world.

[OneMoreFarang 27,621]

9 hours ago, Dagfinnur Traustason said:

Yep, for sure! Of course they change a disk after 2 years that have a few bad sectors.

I am probably jusy the most unlucky guy in the world.

Why should I lie about those little things?

I work with computers since forever and I never had problems with any warranty on any computer parts in Thailand.

[tomazbodner 3,617]

If it has Trusted by Synnex sticker on, contact them instead. They have (had?) service centres in Pantip Plaza Pratunam and would generally inspect things and replace them very quickly.

 

There are some sensors in drive to show if you dropped them. If not, and they failed, it was just a replacement. There were posters on the walls of waiting room to show what's covered and what's not.

 

It used to be (before they closed for renovation) on the top floor (same as IT City) near the parking lot exit.

[recom273 1,456]

16 minutes ago, tomazbodner said:

If it has Trusted by Synnex sticker on, contact them instead. They have (had?) service centres in Pantip Plaza Pratunam and would generally inspect things and replace them very quickly.

 

There are some sensors in drive to show if you dropped them. If not, and they failed, it was just a replacement. There were posters on the walls of waiting room to show what's covered and what's not.

 

It used to be (before they closed for renovation) on the top floor (same as IT City) near the parking lot exit.

No, WD have their own RMA system.

 

But that’s another service our friend seems to not recognize, I used synnex when a UPS stopped holding a charge at around the 6 month mark, rather than change the battery myself, I thought It was worth a try to return the UPS.

 

The synnex  guy was apologetic that it would be a 3 week turnaround, 10 days later he was on the phone telling me to come pick my repaired unit.