Lazada how do they make money

[yankee99]

So ive been selling on lazada about 4 months. Im receiving slightly more than my advertised price because of extra shipping money collected. 

 

Im wondering how they are making money? 

[Mavideol]

6 minutes ago, yankee99 said:

So ive been selling on lazada about 4 months. Im receiving slightly more than my advertised price because of extra shipping money collected. 

 

Im wondering how they are making money? 

you worry to much... somebody is paying, doesn't matter who, just collect and do a Thai "wai"   555

[madmen]

How do you get more than advertised? 

[pixelaoffy]

I know it takes a month to get a refund  for wrong or faulty item.. all this transfer to wallet then bank account .. dumped lazada long ago

[KannikaP]

2 minutes ago, pixelaoffy said:

I know it takes a month to get a refund  for wrong or faulty item.. all this transfer to wallet then bank account .. dumped lazada long ago

Took 3 days after returning two separate items, into my Wallet the next day. I can now use that money or withdraw it.

[FritsSikkink]

26 minutes ago, yankee99 said:

So ive been selling on lazada about 4 months. Im receiving slightly more than my advertised price because of extra shipping money collected. 

 

Im wondering how they are making money? 

I never paid shipping money or more than the advertised price, very strange story.

Had a look and found this, which makes the story even stranger:

 

https://www.export2asia.com/blog/lazada-seller-guide/

Seller Fees Overview

Believe it or not, but Lazada sellers don’t need to pay any fixed or monthly charges to create an account and start listings products on their platform. Instead, Lazada is only charging a 2% payment fee and a 1% to 4% cross-border order value commission*.

• No setup fees
• No monthly charges
• Low sales commission (2%)
• Low cross-border order value commission (1 – 4%)

Edited January 18, 2021 by FritsSikkink

[KannikaP]

24 minutes ago, yankee99 said:

So ive been selling on lazada about 4 months. Im receiving slightly more than my advertised price because of extra shipping money collected. 

 

Im wondering how they are making money? 

So you are one of those ripping customers off by saying Postage will be Bht 50 when really it is 15.

[Rhacsyn]

On site advertising fees

[Andrew Dwyer]

Had 3 orders delivered last week from Lazada, all on the same day, 2 items were from the same store and ordered at the same time.

LEXth delivered 2 items and an old lady in a car delivered the other item  5 minutes afterwards.

Strangely the 2 items from same store were split delivery between LEXth and the old lady, was almost like one of the items missed the delivery guy and the old lady followed in her car !!

 

Very peculiar !!

[Buffy Frobisher]

I used to buy a ton of stuff from Lazada, but when something goes wrong and you need a refund it's always a drama getting it. AND they send never-ending requests for reviews, in Thai even though I've told them numerous times that I can't read Thai, which I'm sure are useful for the OP but plain annoying when one turns up for every item ordered even if they were in the same shipment. It borders on spam, so I've all but dumped them.

 

On the other hand, Amazon in the US and UK have now got their logistics down to a fine art, and I can order from the US on Thursday and have it in my hands on Monday morning. I placed an order in the UK early morning a few weeks ago and had it here NEXT DAY!

 

They also add a projected freight and Customs charge to the online payment, and on the many occasions they've got something through without Customs here paying attention, the refund has been applied to my credit card within 48 hours. In one instance the price I paid changed by ONE CENT between buying and shipping and they credited my card with $0.01!  I can't fault 'em on anything at the moment.

[jackdd]

32 minutes ago, KannikaP said:

So you are one of those ripping customers off by saying Postage will be Bht 50 when really it is 15.

The box, filling material, printer to print the label, vehicle to take it to the next post office or whatever, and the time he spends to do all this, are all free, yes?

[KannikaP]

1 minute ago, jackdd said:

The box, filling material, printer to print the label, vehicle to take it to the next post office or whatever, and the time he spends to do all this, are all free, yes?

Yes, that stuff has to be paid for. But does the selling price ie profit not cover some of that.

[yankee99]

3 hours ago, madmen said:

How do you get more than advertised? 

Lazada send a shipping refund can be 20-30 baht

[yankee99]

2 hours ago, KannikaP said:

So you are one of those ripping customers off by saying Postage will be Bht 50 when really it is 15.

As a seller i have no control over shipping costs they are set by lazada 

[yankee99]

2 hours ago, KannikaP said:

Yes, that stuff has to be paid for. But does the selling price ie profit not cover some of that.

No customers that pickup at our warehouse dont pay those costs

[Meat Pie 47]

Lazada is owned by Alibaba and products made in China is cheap and nasty

[PeachCH]

When it comes to refund, Lazada (Philippines) pay back always in time = 4 - 5 banking days. Never had any bad experience with them. 

[khomlong1]

On 1/18/2021 at 1:18 PM, pixelaoffy said:

I know it takes a month to get a refund  for wrong or faulty item.. all this transfer to wallet then bank account .. dumped lazada long ago

Yeah, so did I. I placed 2 orders with them and they sent 2 different items. Had to jump through hoops to get a refund.

[Oldie]

I try to use the browser version because there I can select Thai text of the reviews and translate it. But it is a nightmare. It crashes the browser. Can't be switched to English. Complains about unusual traffic from my location. Use the app? The app is so bad that it is hard to believe. They can learn a lot from Amazon and Ebay. 

 

Can anyone use the browser version? I tried several browsers but I had no luck. 

[steve187]

7 minutes ago, Oldie said:

I try to use the browser version because there I can select Thai text of the reviews and translate it. But it is a nightmare. It crashes the browser. Can't be switched to English. Complains about unusual traffic from my location. Use the app? The app is so bad that it is hard to believe. They can learn a lot from Amazon and Ebay. 

 

Can anyone use the browser version? I tried several browsers but I had no luck. 

i use AIS with either chrome or just started to use edge browser both with ad block, no problem, finding edge is good for TV as well

[Antonymous]

Amazed that some people seem to have problems with Lazada as customers. I have always found them to be excellent. Not sure what you have been doing wrong. Perhaps ordering the cheapest no branded products? Perhaps ordering from a mobile phone that doesn't have the right connections? Anyway, here's what I do.

 

I just went through my Lazada account history and checked how many items I have ordered in the past 12 months. It is 220 items! I've ordered everything from coffee to clothing to large electrical goods. I think that gives me the right to give a reasoned, experienced review.

 

First about the quality and price of products on Lazada. It is entirely up to you what you choose to buy. There are both well known branded products as well as no-brand products. Many are from suppliers in Thailand. I usually buy only the branded ones and from Thailand where possible. Not only is there a very much wider choice on Lazada than there would be if I went to the bricks and mortar stores, but it many cases the price is much lower too. Very often shipping fees are waved by Lazada also, because I order over a given amount each time.

 

Ordering, payments and returns. I order from a PC, not from a mobile phone. I switch the language to English so that I can read the product descriptions and all important reviews in English. Some don't have a translation, so I use Google Translate for those. I used to use COD occasionally, but switched to 100% payments by credit card once I was sure that Lazada deliveries are reliable, which is actually so much easier. I have returned a number of items, usually clothing that didn't fit for example. Also a few products that I didn't like for various reasons. The return process is very simple and convenient. I select the pick up from home option. The delivery van arrives within 24 hours (once within one hour!) to collect the item to be returned. Most often the amount is credited back to my cc immediately after the van driver has keyed in that the item has been collected. Occasionally it isn't credited until the vendor has inspected the returned item. I have never had a problem. Always received the full amount back without question.

 

Delivery. Kerry, Ninja and sometimes other carriers deliver to my door. The driver always calls before delivery and if there's nobody at home, we ask them to drop off at a neighbour (shop). This is one big advantage to always paying by cc. Never had an issue. Timing varies and depends on the supplier and where located. Usually within two days.

 

Couldn't do without Lazada. Saves me a ton of time and money too.

 

 

 

[NoshowJones]

On 1/18/2021 at 1:05 PM, yankee99 said:

So ive been selling on lazada about 4 months. Im receiving slightly more than my advertised price because of extra shipping money collected. 

 

Im wondering how they are making money? 

I am not referring to you here, but Lazada do have some cheating sellers and won't take responsibility for them, their cut from the type I mentioned will see them doing alright. If I want something, I always look elsewhere and only use Lazada as a last resort.

[PGSan]

On 1/18/2021 at 2:04 PM, Buffy Frobisher said:

I used to buy a ton of stuff from Lazada

Me too but then I started to get too many problems with imports from China.  And now that they are owned by Alibaba I shop elsewhere whenever possible.

[PGSan]

1 hour ago, Antonymous said:

Amazed that some people seem to have problems with Lazada as customers. I have always found them to be excellent.

Are you buying imported stuff or only from Thailand? 

[PGSan]

1 hour ago, Antonymous said:

There are both well known branded products as well as no-brand products.

True, but the way they are presented often makes it difficult to distinguish them genuine branded products from the  many other offerings.  There is often very little detail provided about the exact nature and origin of the products.

[PGSan]

1 hour ago, Antonymous said:

Timing varies and depends on the supplier and where located. Usually within two days.

Definitely must be locally sourced stuff then.

[PGSan]

On 1/18/2021 at 4:28 PM, Meat Pie 47 said:

products made in China is cheap and nasty

Untrue, some of these are bad but many are very good.

[Susco]

On 1/18/2021 at 1:18 PM, pixelaoffy said:

I know it takes a month to get a refund  for wrong or faulty item.. all this transfer to wallet then bank account .. dumped lazada long ago

 

My refunds to my wallet take 3 days maximum after I have sent back the item.

 

Just before new year I had a refund exactly 16 hours after I had dropped it off at the Kerry shop.

 

Once it is in the wallet it takes 48 hours to be in my bank account, but I have to initiate that transfer by myself of course, as I also can leave it there for future purchases.

[Susco]

2 hours ago, Oldie said:

I try to use the browser version because there I can select Thai text of the reviews and translate it. But it is a nightmare. It crashes the browser. Can't be switched to English. Complains about unusual traffic from my location. Use the app? The app is so bad that it is hard to believe. They can learn a lot from Amazon and Ebay. 

 

Can anyone use the browser version? I tried several browsers but I had no luck. 

 

I always use the browser version, set to English version, to search for items and add them to my cart.

 

If the description is not in English, I use Imtranslator addon built-in with Firefox, to highlight text and translate.

 

I can also use Chrome with auto translate, but I don't like Chrome.

 

To checkout I use the app, again set to English language, because then I can apply free shipping and other coupons.

 

Never had an issue with browser crashes or an app that doesn't work properly.

 

If youy want to see a <deleted> browser and app version, try Shopee, then you know what is <deleted>

[Oldie]

1 hour ago, Antonymous said:

Amazed that some people seem to have problems with Lazada as customers. I have always found them to be excellent. Not sure what you have been doing wrong. Perhaps ordering the cheapest no branded products? Perhaps ordering from a mobile phone that doesn't have the right connections? Anyway, here's what I do.

 

I just went through my Lazada account history and checked how many items I have ordered in the past 12 months. It is 220 items! I've ordered everything from coffee to clothing to large electrical goods. I think that gives me the right to give a reasoned, experienced review.

 

First about the quality and price of products on Lazada. It is entirely up to you what you choose to buy. There are both well known branded products as well as no-brand products. Many are from suppliers in Thailand. I usually buy only the branded ones and from Thailand where possible. Not only is there a very much wider choice on Lazada than there would be if I went to the bricks and mortar stores, but it many cases the price is much lower too. Very often shipping fees are waved by Lazada also, because I order over a given amount each time.

 

Ordering, payments and returns. I order from a PC, not from a mobile phone. I switch the language to English so that I can read the product descriptions and all important reviews in English. Some don't have a translation, so I use Google Translate for those. I used to use COD occasionally, but switched to 100% payments by credit card once I was sure that Lazada deliveries are reliable, which is actually so much easier. I have returned a number of items, usually clothing that didn't fit for example. Also a few products that I didn't like for various reasons. The return process is very simple and convenient. I select the pick up from home option. The delivery van arrives within 24 hours (once within one hour!) to collect the item to be returned. Most often the amount is credited back to my cc immediately after the van driver has keyed in that the item has been collected. Occasionally it isn't credited until the vendor has inspected the returned item. I have never had a problem. Always received the full amount back without question.

 

Delivery. Kerry, Ninja and sometimes other carriers deliver to my door. The driver always calls before delivery and if there's nobody at home, we ask them to drop off at a neighbour (shop). This is one big advantage to always paying by cc. Never had an issue. Timing varies and depends on the supplier and where located. Usually within two days.

 

Couldn't do without Lazada. Saves me a ton of time and money too.

 

 

 

This is very strange that everything seems to work for you perfectly but not for me and this with the best browsers. And no - I am not using a (perhaps cheap) phone. I use the most advanced Samsung tablet you can buy with Android 10 - Samsung Galaxy Tab S7 Plus LTE. So no browser can be used and therefore I try to use the app.

 

But go to the Google Play Store and read the reviews of the Lazada app. Many people seem to be very frustrated with Lazada in the meantime and not only with the app.