fyrekrig 0 Posted January 21 Share Posted January 21 Since a month or so I have been unable to use my LazadaWallet. Now they have a new verification system for LazadaWallet which I have tried numerous time and failing all the time. Anybody been able to do the verification with passport/selfi? Also talked to Lazada support who says that foreigner can no longer use LazadaWallet! True or false? Link to post Share on other sites
Bruce Aussie Chiang Mai 1,422 Posted January 21 Share Posted January 21 True. ❤ Link to post Share on other sites
robblok 41,499 Posted January 21 Share Posted January 21 I did the verification just a week ago. The passport thing. Just had to take a pic of my pasport and a selfie. Now my lazada wallet works. 1 Link to post Share on other sites
AlfHuy 2,740 Posted January 21 Share Posted January 21 Each time I open the Lazada page, I have to request a verification code, send to my mobile. Link to post Share on other sites
yeahbutif 173 Posted January 21 Share Posted January 21 Yes was told same foreigner can't have now.i even had money in it .and lost it.. Link to post Share on other sites
Thomas J 2,323 Posted January 21 Share Posted January 21 I previously was told you could not have a Lazada wallet as a foreigner. However it was posted on Thai Visa that the rule had changed. I had to use my phone not desktop and submit a photo of my passport and my picture. Within minutes my wallet was approved. 2 Link to post Share on other sites
fyrekrig 0 Posted January 21 Author Share Posted January 21 This is what I got in an email today when I wanted to transfer funds from LazadaWallet Quote Reason for withdrawal, please select ''Foreigner customer unable activate wallet' So if some foreigner managed to do the smartphone verification, I never managed. Now I will stop using Lazada for a while and wait for some common sense regarding foreigners causing security issues! Link to post Share on other sites
sandyf 6,605 Posted January 21 Share Posted January 21 5 hours ago, robblok said: I did the verification just a week ago. The passport thing. Just had to take a pic of my pasport and a selfie. Now my lazada wallet works. You would have to be a bit more specific. My wallet works but in a limited capacity. If I get a refund it will be credited to the wallet but that can only be withdrawn to my bank account. If I want to buy something else, paying from the wallet is not an option that appears in the payment window even if the funds are available. Link to post Share on other sites
Thomas J 2,323 Posted January 21 Share Posted January 21 1 hour ago, fyrekrig said: So if some foreigner managed to do the smartphone verification, I never managed. As I mentioned, I got the same response when I first tried to apply. However I tried it on a laptop. I tried it again on a laptop after someone said the policy had changed and it was denied again. I went to the Lazada app on my phone, and it processed my after I had to take a picture of my passport and a selfie of me. It went through immediately. Link to post Share on other sites
Glaswegian2 132 Posted January 25 Share Posted January 25 (edited) On 1/21/2021 at 10:08 AM, fyrekrig said: Since a month or so I have been unable to use my LazadaWallet. Now they have a new verification system for LazadaWallet which I have tried numerous time and failing all the time. Anybody been able to do the verification with passport/selfi? Also talked to Lazada support who says that foreigner can no longer use LazadaWallet! True or false? Seems to be true, only for Thais. One more turn of the screw. Lazada gone to hell anyway, other options are available. Edited January 25 by Glaswegian2 Link to post Share on other sites
phetphet 1,602 Posted January 25 Share Posted January 25 On 1/21/2021 at 3:56 PM, fyrekrig said: This is what I got in an email today when I wanted to transfer funds from LazadaWallet So if some foreigner managed to do the smartphone verification, I never managed. Now I will stop using Lazada for a while and wait for some common sense regarding foreigners causing security issues! This is what I did when told I, as a foreigner couldn't have a Lazada Wallet. There is a chat function on the website. Explained the situation to Customer Services and told them that they could give me my money as credit vouchers to use on Lazada. Took a day or two, but then had vouchers to spend on the site. HTH 1 Link to post Share on other sites
2530Ubon 1,860 Posted January 25 Share Posted January 25 Use the true money app - easy for foreigners to use and refunds are processed super fast. Never had to wait longer than 24 hours. Link to post Share on other sites
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