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imaneggspurt

Dhl Customs Charges Again

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Im at the end of my tether,,have just received delivery notice from DHL for a parcel sent from the uk, declared value 60 uk pounds,THEY WANT 5000 BAHT TAXES !..now before you say they probably opened it and assessed a value ,it wasnt opened, and the goods werent "marked down " also i have one of these boxes every week, charge has been different everytime but around 1900 baht,...the woman at DHL must have the brain of a 5 year old as she cant even understand when im explaing and giving her the invoice of last weeks box for exactly the same consignment value,,what i need to know ,has anyone refused a parcel on the basis that they have overcharged, and had the charges amended,? .boy am i p1ssed ,they are a bunch of theiving lowlifes and the sooner we leave thailand the better :)

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They do x-ray packages. Also depending on what the import is it may be taxed at 100% or more.

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Yes, I did refuse the package.

But, I did have my husband do the negotiating, he knew the postmaster , and well, tbh, is a "take no crap" kinda guy. So, he got his point across and I got my package. :)

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I work in the courier freight industry here in New Zealand. DHL is perhaps the most expensive and inflexible company worldwide. They have the size to be impersonal and charge what they want.

You are supposed to get a customs invoice if your shipment was cleared: there you will see a breakdown of what the government took, and what DHL charged as their own fee.

For future reference, you can use your own customs broker for clearing dutiable items.

For items out of the UK, I know of a very good company based in London that has a branch in BKK. I'm not sure if I'm allowed to post the company name here, but I'd be glad to tell anyone how to get in touch with them.

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You act like DHL is at fault and not the Thais directly. They are extortionists, plain and simple, I dont know why these threads about "taxes" keep popping up with the same sad story. Everyone needs to accept that when you get a package sent here you are completely at the mercy of a corrupt extortionate mafia. Just know this. Why does everyone keep acting surprised? It happens over and over and over and over and over....

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YOU ARE BEING SCREWED. Ask the Thai Authority for how exactly the charges are computed? What is the exact 10 digits coding was select based on the Harmonized System Coding (2002?) they are complied with, and what is exact the custom rate assosiated with the claasification.

Ps. I used to be a Thai official involving the Custom line of works. IMHO, there are very rare that the custom rate went over 100%

If the government tried to cheat you, and how you confronted (passively) them, you could then convinced them that it'll be less trouble to cheat on other naive foreigners and they might mention that they select the incorrect HS codings and the charge will be mitigate.

Edited by emancipationthailand

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Why are you using DHL? I often get shipments from Europe with registered mail and they arrive in anywhere between 3-7 days time. No problems with customs, and never any problems with lost parcels. I also send quite a lot of shipments daily to Europe/US and send 95% with registered mail and the rest with Fedex.

I have in the past had some parcels being sent to me by fedex. These have been stopped by customs, but I was only charged normal VAT (7%) plus a small handling fee. They also always sent the documents to me first.

Tompa,

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As some else said, DHL is only passing on what the customs dept has said the duty would be. None of the major courier companies (FedEx, DHL, or UPS) will argue with customs on the cost. This is the price you pay for getting the quick service versus using a freight forwarder that will discuss the price before paying it.

I believe that the courier companies normally go ahead pay whatever is charged in order to get their packages out of customs and then you have to pay them in order to get the package delivered.

TH

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I have in the past had some parcels being sent to me by fedex. These have been stopped by customs, but I was only charged normal VAT (7%) plus a small handling fee. They also always sent the documents to me first.

This has also been precisely my experience (both times with DHL incidentally): VAT @7% and a 'Duty Handling Fee' of 200bht. There's definitely something wrong there. Refuse the shipment. If they won't reduce the charges to something reasonable (it's their problem if they paid customs too much to release the shipment, not yours), tell them to return the package to the shipper and get the shipper to re-send it by regular mail (registered/insured if necessary).

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Ummm ............ Despite that i'm now convinced that my previous rep was irrelevant, i'll attempt this again.

All mail carriers in Thailand MUST comply with the Official Import Tariff Rate, where in Thailand, it's based on the Harmonization System which is in line with the World Custom Organization or WCO. Please follow the link to find the rate you subjected to be levy first, before taking other less relevant assumptions.

http://igtf.customs.go.th/igtf/viewerImpor...do?param=langEn

Ps. In terms of Trade Liberalization, Thailand has come quite a long way to mitigates the import custom tax rates as far as the common goods is concerned. It's quite extremely rare to be levy over 100%.

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Everything that is taxed or dutied through customs gets done so on a CIF code - you should ask DHL what code was used to assess the value.

In future - just ensure the correct code is on the parcel - to get the applicable code go to the Customs website where you will find a list of just about every danm thing you can think of from pins, to tanks, to trucks to dolls ... if it exisists there will be a code for it: make sure that code is on the parcel and that is how and what you will be taxed/dutied by Customs (unless they open it up and discover its not what its decleared to be - then they will throw the book at you).

Its that simple - they have to deal with thousands of parcels every day that have no code on them - they get tired of it.

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Thanks for the responses, heres todays deal, ( i am quoting this off the receipt ) assessed value 3.496.61,.( 65 gbp ) freight 11340,( thats incorrect ,it was 135 pounds,) ins 34.96,?.duty 30per cent 4461,vat 1354,total 5815.duty handling fee 200baht,vat 14baht,total 6029 baht,, :)

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They do x-ray packages. Also depending on what the import is it may be taxed at 100% or more.
used motorcycle parts, quoted at 30 per cent,.

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Everything that is taxed or dutied through customs gets done so on a CIF code - you should ask DHL what code was used to assess the value.

In future - just ensure the correct code is on the parcel - to get the applicable code go to the Customs website where you will find a list of just about every danm thing you can think of from pins, to tanks, to trucks to dolls ... if it exisists there will be a code for it:

All very useful info thanks. Maizefarmer: you got a link for this list? I can't find it on the customs website.

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You act like DHL is at fault and not the Thais directly. They are extortionists, plain and simple, I dont know why these threads about "taxes" keep popping up with the same sad story. Everyone needs to accept that when you get a package sent here you are completely at the mercy of a corrupt extortionate mafia. Just know this. Why does everyone keep acting surprised? It happens over and over and over and over and over....
I dont think it hurts to tell people, maybe newbies, im used to being charged 60 per cent ( for something quoted at 30 ) but this one takes the biscuit !,.

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