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Immigration On-Line Queue System

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The queuing system worked extremely well again today. Thirty minutes to complete the full retirement extension process (amazing!), though the long queues meant that the following re-entry permit process then took a further 90 minutes (60 min wait to be called to submit documents, then 30 min wait to receive the passport back). Overall, 2 hours, rather than the almost 8 hours taken for the same thing last year.

I was also surprised to see that the office seemed to be processing applications right through the normal lunch hour (noon-1pm) , which I hadn't seen before and thought worth reporting. Anyone else seen that?

On the downside, a friend who arrived at 2pm to do the 90 day reporting received a queue card from the machine, putting him about 60 places in the queue behind the currently-on-display numbers for that process. Never seen a queue that long for the '90 days' before and people were saying they'd already been waiting for over two hours to be called.

CMMCB

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I was also surprised to see that the office seemed to be processing applications right through the normal lunch hour (noon-1pm) , which I hadn't seen before and thought worth reporting. Anyone else seen that?

Another member reported it when he did his 90 day report. Believe a member said there was a sign there now announcing it.

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The queuing system worked extremely well again today. Thirty minutes to complete the full retirement extension process (amazing!), though the long queues meant that the following re-entry permit process then took a further 90 minutes (60 min wait to be called to submit documents, then 30 min wait to receive the passport back). Overall, 2 hours, rather than the almost 8 hours taken for the same thing last year.

I was also surprised to see that the office seemed to be processing applications right through the normal lunch hour (noon-1pm) , which I hadn't seen before and thought worth reporting. Anyone else seen that?

On the downside, a friend who arrived at 2pm to do the 90 day reporting received a queue card from the machine, putting him about 60 places in the queue behind the currently-on-display numbers for that process. Never seen a queue that long for the '90 days' before and people were saying they'd already been waiting for over two hours to be called.

CMMCB

Posted this before but worth repeating.

Been there 3 times around 4pm in the last month or so for various reasons. Each time people walking in no ticket required for 90 day report out again within 2 -3 minutes- also did it myself 2 weeks ago.

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Did my extension last week with an 11 AM appointment. Name was called at 11:10 and spent about 10 minutes with the officer going over the documents. Got the passport back at 11:50 so a total processing time of 40 minutes. A great speed improvement over prior years.

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Did my extension last week with an 11 AM appointment. Name was called at 11:10 and spent about 10 minutes with the officer going over the documents. Got the passport back at 11:50 so a total processing time of 40 minutes. A great speed improvement over prior years.

Hubby had the same experience last week, for a 10 am appointment. His name was called at 10:10 am and he had his retirement visa extension within 40 minutes of being called. Then he returned to the copy shop and filled out the form for his re-entry permit. We make it a practice to always have a valid re-entry permit in our passports in case we have to leave the country suddenly. Sure, we haven't always used them, but it's just one less hassle if we're called out of Thailand because of injury or death of a family member. Left Immigration with both his new visa extension and re-entry permit by 11:30 am.

Entire process was very smooth, he reports. The only question asked by the officer was when he went on-line to get his appointment; how far in advance of the appointment. Frankly, I made the appointment so long ago, he couldn't remember. The officer said the queue is filling up fast and people should make appointments well in advance. Maybe I'll get my appointment for my Feb visa extension now!

No questions about income, even though he used an income statement notarized by the American Consulate. Maybe they figure that people who are organized enough to make appointments several months in advance and come with all the correct copies, every page signed and dated, are probably not going to be trying to "game the system" with their income letter.

Edited by NancyL

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The officer said the queue is filling up fast and people should make appointments well in advance.

It would be interesting to ask how many or what percentage of no shows there are. Perhaps they will implement a verification system later.

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Suggest equivalent of 1 day overstay penalty for NO SHOWS.

Immigration may like this.

Many Farangs relish complaining but even more like not to comply!

I had totally forgotten that the multiple re-entry permit is a different process.

Any chance of talking to immigration to combine the two?

Again, I would not mind to pay a fee for that service.

Nowadays one got to pay for a pee, so why not a fee??

My retirement time is worth to me a lot! Hate wasting it waiting around.

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Did my extension last week with an 11 AM appointment. Name was called at 11:10 and spent about 10 minutes with the officer going over the documents. Got the passport back at 11:50 so a total processing time of 40 minutes. A great speed improvement over prior years.

Hubby had the same experience last week, for a 10 am appointment. His name was called at 10:10 am and he had his retirement visa extension within 40 minutes of being called. Then he returned to the copy shop and filled out the form for his re-entry permit. We make it a practice to always have a valid re-entry permit in our passports in case we have to leave the country suddenly. Sure, we haven't always used them, but it's just one less hassle if we're called out of Thailand because of injury or death of a family member. Left Immigration with both his new visa extension and re-entry permit by 11:30 am.

Entire process was very smooth, he reports. The only question asked by the officer was when he went on-line to get his appointment; how far in advance of the appointment. Frankly, I made the appointment so long ago, he couldn't remember. The officer said the queue is filling up fast and people should make appointments well in advance. Maybe I'll get my appointment for my Feb visa extension now!

No questions about income, even though he used an income statement notarized by the American Consulate. Maybe they figure that people who are organized enough to make appointments several months in advance and come with all the correct copies, every page signed and dated, are probably not going to be trying to "game the system" with their income letter.

I was at Chiang Mai Immigration in the zoo, sorry, Waiting Room today. I submitted my visa extension and all went well. I have to go back in December and I will be following your advice about getting a re-entry permit once I get the annual stamp. Could you let me know what paperwork etc I need for it?

Many thanks.

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I never worry about the paperwork for the reentry permit until I'm waiting at Immigration for them to process my new visa extension after the interview. That wait is usually about 20 - 30 minutes, so I fill the idle time by getting the form for the re-entry permit and fill it out while I'm waiting. Then, after they return my passport with the new visa extension, I trot over to the copy shop in the little restaurant behind the Immigration office, hand the copy lady my passport with the completed re-entry permit form inside and wait while she flips thru the pages and copies exactly what's needed. Then I sit down at the copy shop/restaurant, sign and date all the copies and return to the immigration office with the form and signed copies inside the passport and hand them to the employee at the queue ticket machine who looks at everything and punches the button for me to get a queue ticket. I never have to say a word to anyone and and don't spend time worrying if I have all the right stuff copied.

I do know that one of the copies you'll need for the re-entry permit is your newly minted visa extension. You can't do that in advance, obviously, if you plan to get your re-entry permit right after you obtain your visa extension.

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Sound logical, NancyL, no go without visa extension.

Is there a list of copies which are a must for the extension itself?

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where do you get the queue code from, i need an appt for last part of nov or dec 1 or 2 for retire visa renewal, but it keeps asking me for a queue code and it won't give me a time. lost in cyberspace help

and if i cannot book an appointment i can still do a walk in???

I never worry about the paperwork for the reentry permit until I'm waiting at Immigration for them to process my new visa extension after the interview. That wait is usually about 20 - 30 minutes, so I fill the idle time by getting the form for the re-entry permit and fill it out while I'm waiting. Then, after they return my passport with the new visa extension, I trot over to the copy shop in the little restaurant behind the Immigration office, hand the copy lady my passport with the completed re-entry permit form inside and wait while she flips thru the pages and copies exactly what's needed. Then I sit down at the copy shop/restaurant, sign and date all the copies and return to the immigration office with the form and signed copies inside the passport and hand them to the employee at the queue ticket machine who looks at everything and punches the button for me to get a queue ticket. I never have to say a word to anyone and and don't spend time worrying if I have all the right stuff copied.

I do know that one of the copies you'll need for the re-entry permit is your newly minted visa extension. You can't do that in advance, obviously, if you plan to get your re-entry permit right after you obtain your visa extension.

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WARNING ! WARNING ! WARNING !

This is unsubstantiated but related to me, while at the Dept . by a couple who had booked their appointment/s on line for the previous day when they arrived to find the Office closed for a Public Holiday.

According to them, while they received some sympathy, their appointment time (from the previous day) could not be honoured and they had to go through their processes as any others , by getting queue numbers from the machine.

PROBLEM IS that the ONLINE BOOKING SYSTEM DOES NOT RECOGNISE PUBLIC HOLIDAYS AND WILL LOG YOU IN FOR AN APPOINTMENT SHOULD YOU SELECT THAT DATE (so they tell me)..... SO HAVE YOUR THAI DIARY OPEN WHEN BOOKING AN ONLINE APPOINTMENT AND ENSURE YOU DON'T LAND UP WITH A DUMMY.

I have not had the opportunity to verify this information but it seemed genuine enough.

YOU HAVE BEEN WARNED !

Cheers

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WARNING ! WARNING ! WARNING !

This is unsubstantiated but related to me, while at the Dept . by a couple who had booked their appointment/s on line for the previous day when they arrived to find the Office closed for a Public Holiday.

According to them, while they received some sympathy, their appointment time (from the previous day) could not be honoured and they had to go through their processes as any others , by getting queue numbers from the machine.

PROBLEM IS that the ONLINE BOOKING SYSTEM DOES NOT RECOGNISE PUBLIC HOLIDAYS AND WILL LOG YOU IN FOR AN APPOINTMENT SHOULD YOU SELECT THAT DATE (so they tell me)..... SO HAVE YOUR THAI DIARY OPEN WHEN BOOKING AN ONLINE APPOINTMENT AND ENSURE YOU DON'T LAND UP WITH A DUMMY.

I have not had the opportunity to verify this information but it seemed genuine enough.

YOU HAVE BEEN WARNED !

Cheers

Thank you! I wondered about this, too, when I decided to book my appointment for my February visa extension recently. It was rather interesting to click on some of the dates on Immigration's calendar and see just how full they were. I wondered why they booked some appointments for holidays in December where they'd obviously be closed.

So, yes, it really pays to have a Thai calendar to use in situations like this.

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