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Phuket German Expat Loses Bt600K To Skimmers


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Phuket German expat loses B600k to skimmers
Claire Connell

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German expat Dirk Schmidt had B600,000 skimmed from his Kasikornbank account.

PHUKET: -- German expat Dirk Schmidt had B600,000 skimmed from his Kasikornbank account in early January, and more than four months later is still waiting for developments in the case.

The money was taken from his account on January 5, 6 and 7 this year – B200,000 each day, his account’s daily withdrawal limit. Bank records show the money was taken in around 30 different transactions, at three different ATMs on Koh Samui, while Mr Schmidt was in Phuket.

The semi-retired German national has long been a regular visitor to Phuket, and last year decided to live in Phuket for eight months of the year.

When he went to an ATM in Patong on January 7, there was only B125 left in his account – the thieves had drained his account to the dregs.

“I was speechless, I just about had a heart attack,” Mr Schmidt said. “I thought there was something wrong, that there must have been a mistake.”

He spoke to police in Kamala and Patong, and contacted staff at Kasikornbank, who gave him a print-out of the details of the transactions – made every few minutes over three days.

Police were helpful, he said, and provided still camera footage from outside the Koh Samui ATMs in question, but a mix-up meant footage from the wrong dates was sent. Mr Schmidt is still waiting for the correct camera footage.

A representative from Kamala police said he would send the reports to Koh Samui police, who would take control of the case because it happened in their area.

“When I first went there [to Kasikornbank] they told me I took the money.

“I want to know what to do now. At the end of the month I’m going to Bangkok to visit the [Kasikornbank] head office and say ‘What’s going on?’. [Kasikornbank] haven’t done anything for four months, even though I got the police report to them two or three days later.

“It’s their fault, they gave me a card that’s not safe.”

Mr Schmidt didn’t usually have a large amount of money stored in his account, he said, but he recently transferred money to it from his German account because he planned to buy a car in Bangkok.

In hindsight, Mr Schmidt recalls a suspicious incident at an ATM in Patong he believes is connected to the fraud.

On December 17, he put his ATM card into a machine in Patong, and it didn’t recognise his pin. A person came up behind him and offered to help, but Mr Schmidt told him to go away. When he tried a second time, the pin code was accepted, and he was able to withdrawal his money.

“I’m angry; it’s a lot of money,” he said.

Repeated attempts by The Phuket News to reach the assistant vice president of the Patong branch of Kasikornbank, Greepon Limpattarajaroen, as well as staff in the Bangkok office were unsuccessful.

The Kasikornbank website says about skimming, in part, “For any losses suffered, practices adhered to by all commercial banks will be applied for losses resulting from skimmers installed at any ATM. [if] the losses are deemed as not resulting from the mistake or negligence of cardholders, card-issuing banks will be responsible for the losses.”

Precisely what “responsible” means is not clear. The bank’s call centre told The Phuket News that skimming cases, and compensation, are handled on a “case by case” basis.

Source: http://www.thephuketnews.com/phuket-german-expat-loses-b600k-to-skimmers-39445.php

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-- Phuket News 2013-05-17

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Why would anyone have a 200k card limit per day- thats $6,600 a day.

My anz card was skimmed in KL last yr and I lost $2500. Since this experience, I always log onto to my bank account online 1 day after using any ATM to check.

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I suggest he reads this story and sees if his situation is similar:

http://www.thaivisa.com/forum/topic/528145-phuket-atm-scams-even-professionals-get-caught-out/

PS. For 10 baht a month, I get an SMS message when any money is removed or added to my account.

For another 10 baht, I get an SMS message when ever my Internet banking account is logged in.

It does sound useful, but I'm genuinely wondering how much good it would do? I guess you can immediately cancel the card from further withdrawals to avoid the whole account being emptied - but what about that first withdrawal?

Is there anything SCB would do about that?

I found SCB totally useless when I had my card stolen and used fraudulently to take 20k out of my account - thankfully that's all that was in there - 2 years ago. Had a police report to prove my wallet was stolen before the transactions were made but SCB refused to cancel my card when I went into the branch the moment it opened as I couldn't give them my account number (I was on Samui and didn't take my Bangkok branch bank book on holiday) and they "couldn't find me" on the system!!

The thief even made 2 transactions at stores on Koh Samui and Koh Phangnan within 5 minutes of each other - SCB couldn't tell me how the thief managed that either. Never got any money back. UK credit cards were also stolen and used in the same way, money was instantly refunded after a phone call. The fraud department were supposed to 'work together' with Samui police....obviously that was futile.

So, just wondering if notifying them as soon as you get the SMS would help? Honest question, no hint of sarcasm (I know what people are like on here!)

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JetsetBkk, on 17 May 2013 - 13:31, said:

I suggest he reads this story and sees if his situation is similar:

http://www.thaivisa.com/forum/topic/528145-phuket-atm-scams-even-professionals-get-caught-out/

PS. For 10 baht a month, I get an SMS message when any money is removed or added to my account.

For another 10 baht, I get an SMS message when ever my Internet banking account is logged in.

that service is free with bkk bank and has been operating for years,excellent system never failed me once.

I get the same service with Krungsri. Piece of mind...

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I suggest he reads this story and sees if his situation is similar:

http://www.thaivisa.com/forum/topic/528145-phuket-atm-scams-even-professionals-get-caught-out/

PS. For 10 baht a month, I get an SMS message when any money is removed or added to my account.

For another 10 baht, I get an SMS message when ever my Internet banking account is logged in.

+1 and what more, never had an ATM card, never needed one, best way to keep

the crooks away from my money.

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Kasikorn bank response to this is unacceptable!

Banking in Thailand is a JOKE.

He should sue the bank, but he wont be able since he has only 125K baht left.

edit: I can already see it coming the "good luck suing in thailand" replies. LOL

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Aha, but...........is not KasikornBank's slogan "Service Excellence"??????? Quote:-

Service is our heart, so you can 'Leave everything in our hands'.

KASIKORNBANKGROUP Towards Service Excellence.

Siriluck Akkarasuntraporn

K-Contact Center

KASIKORNBANK PCL.

I spent considerable time putting together a substantial complaint to the Office of Consumer Complaints Board that KasikornBank breached the Act for their false advertising. I can see you all ROFL at the response..... KBank attempted to justify their documented service standards, including their non answering of telephones so aptly described in the article. I copied Bank of Thailand, and they were kind enough to twice/three times enquire of progress.

As for the Office of Consumer Complaints Board........... yes, you are quite correct..... zilch, zero, nothing

This poor gentleman's and Phuket News' experiences with KBank strike me as normal for KasikornBank, and far from "Service Excellence", striving or not.... or did I miss something in translation???

Experience Amazing Thailand.

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