monsieurhappy Posted June 16, 2013 Share Posted June 16, 2013 I cannot be sure of the exact date it stopped working because I haven't used it for a few weeks but when I tried to open G/E the other day nothing happened. After a few tries I uninstalled and reinstalled but neither the program or the shortcut would open the site. I have again uninstalled and reinstalled a couple of times with one time getting it to open but then sticking with a blurred picture of earth although it would zoom in and out. I have asked the question on Google about this problem but being a layman cannot get any solution to work. If anyone can point me in the right direction without me needing a degree in computers I would be very grateful. The only things new to my computer recently have been Windows 7 updates and Adobe updates. Anything I downloaded regarding G/E I have uninstalled. Thanks in anticipation. Link to comment Share on other sites More sharing options...
lemonjelly Posted June 16, 2013 Share Posted June 16, 2013 Slow internet connection ? ... As far as I know, you need to be online o use it. Link to comment Share on other sites More sharing options...
Pib Posted June 16, 2013 Share Posted June 16, 2013 I used Google Earth about an hour ago on my computer running Win7 and using a True internet plan with no problems. And as I write this I quickly checked Google Earth on my Samsung S4 using a DTAC mobile 3G connection with no problems. I know this don't help the OP fix his problem, but at least it adds some input that Google Earth servers are indeed up and running. I'm in Bangkok. 1 Link to comment Share on other sites More sharing options...
curtklay Posted June 16, 2013 Share Posted June 16, 2013 I had similar problems after Google Earth updated to version 7.0. After numerous uninstalls and reinstalls with no improvement, I reinstalled version 6.2. All the problems stopped, and it's been working fine ever since. A lot of people have reported similar experience. It's worth a try. Link to comment Share on other sites More sharing options...
monsieurhappy Posted June 17, 2013 Author Share Posted June 17, 2013 Slow internet connection ? ... As far as I know, you need to be online o use it. I might not be a computer wiz but I do know when I'm online and I can access a speed test to see if my speed is OK! I think the problem may be linked to my HDD which as suddenly reported that it is nearly full when I know absolutely that it should not be. I've done a virus check and a disc clean-up but when I look on My computer the C drive is showing in red with only a couple of gigs spare. I have looked at everything on the drive but cannot find anything that would have filled it up. I have used CC cleaner but after the drive showed less free space than before I started. The HDD is not old having been replaced under warrantee about 2 years ago. Does anyone have a better idea? Link to comment Share on other sites More sharing options...
lomatopo Posted June 17, 2013 Share Posted June 17, 2013 It is working fine for me. PC/Win 7/64. It seeks, rotates, finds, zooms, displays 3D, etc. all pretty quickly assuming my internet connection is not saturated with other activities. I guess it could any number of issues from RAM, video, video driver, Direct X, etc. Maybe update all Windows drivers, including all hardware and video card drivers, and Direct X? The Android version may not be available here in Thailand but it can be side-loaded easily enough. My PC/GE stats: Google Earth 7.1.1.1580 (beta) Build Date 4/19/2013 Build Time 7:17:44 pm Renderer DirectX Operating System Microsoft Windows (6.1.7601.1) Video Driver Google Inc. (00008.00017.00010.01151) Max Texture Size 16384x16384 available video memory 4095 MB Server kh.google.com Link to comment Share on other sites More sharing options...
lemonjelly Posted June 18, 2013 Share Posted June 18, 2013 http://download.cnet.com/WinDirStat/3000-2248_4-10614593.html?tag=mncol;1 Link to comment Share on other sites More sharing options...
JetsetBkk Posted June 18, 2013 Share Posted June 18, 2013 I might not be a computer wiz but I do know when I'm online and I can access a speed test to see if my speed is OK! I think the problem may be linked to my HDD which as suddenly reported that it is nearly full when I know absolutely that it should not be. I've done a virus check and a disc clean-up but when I look on My computer the C drive is showing in red with only a couple of gigs spare. I have looked at everything on the drive but cannot find anything that would have filled it up. I have used CC cleaner but after the drive showed less free space than before I started. The HDD is not old having been replaced under warrantee about 2 years ago. Does anyone have a better idea? If you use Google Earth Street View, it will save a lot of data in <user profile>\Local Settings\Application Data\Google\GoogleEarth\webdata, and in \GoogleEarth\unified_cache_leveldb_leveldb2. I delete both folders every time I start the PC by using a command file in the Startup folder. Link to comment Share on other sites More sharing options...
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