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tullynagardy

Bad Experience With Thai Airways (children policy)

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Seats are not fixed absolutely until you check-in. A nice word with the check-in staff should net you seating together (IIRC you can't do online if you need bassinet seats).

Get to the airport early for the best chance!

Crossy you are right and, as its them that will have to deal with the consequences of my screaming kid for 12 hours if they dont, I`m pretty sure they will oblige and move us all together, regardless of "promo" sections of the plane or not.

It still doesnt excuse customer service that implies a farrang peasant like myself with a promo fare should just be happy to be on the plane at all, and not make any additional requests.

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If you selected the seats at time of booking I can understand how you feel. Though of course the airline reserves the right to move you around if they deem it necessary. As for first/business class - your tickets would have cost more if it wasn't for these passengers.

They selected seats for me - not together.

Don`t really know what you are getting at with the first/business class thing. I fly both regularly and didn`t mention them in my post as a main point. Economy class passengers still need a decent level of service.

I was just responding to your comment that first/business class get all the service. Seems fair enough to me since they're helping keep your seat cheap. Perhaps the reason you didn't get to choose seats was due to the nature of the tickets bought.

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Wow... now who's derailing his own thread?

In my much more vast experience of traveling everywhere, there's quite a few airlines with websites that are comprehensive enough to allow seat selection; Thai's website does allow seat selection AFAIK. How did the OP book these tickets? I assume either a travel agency or online with a consolidator hence not knowing where the <deleted> are parked until after the fact? If you called THAI to complain about a ticket they didn't issue directly, they can't do anything and said as much but I guess they could have been a bit more polite about it. Depends on how polite the OP was maybe.

Either way, as Crossy pointed out, the place to negotiate seat allocations is at check-in so get in early. Also skip feeding the kids and rub sand in their eyes so that they are obviously cranky and blubbery looking and the counter staff will do whatever it takes to keep you all together in one place.

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I also have had issues with TG seating (in Business Class)... TG could and should be doing things much better... especially regarding their call centre.... and particularly the quality of English on the recorded messages, the grammatical inaccuracies are no longer cute when you are waiting 30 mins on a international call !...

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We have flown Thai economy several times with our child. When she was a baby, we always got bassinette seats, and when she was a toddler, we got window bulkhead seats so I had leg room, and the bub could play on the floor. The staff were always wonderful, both on the ground and in the air.

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I had 2 bad experiences with Thai International.

1. My wife and I were bumped out of business class just before boarding when some big Thai HiSO and family showed up, forcing us to economy with refund.

2. My wife asked for help in putting a bag in the overhead bin. She was told by the Thai Airline Steward that "We all have bad backs.", and walked away.

These 2 issues have melded a permanent impression in my mind of Thai's trying to run a airline.

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I have found that being reasonable always worked. As in a reasonable demeanor when dealing with Thai Airways. The are Thai after all. Just calmly present your situation at check in an they will sort you out. Relax. When we fly with our child we always have to either go to airline office or wait till check in. Same in other airlines. Since you have a new baby this may be your first time. It's normal procedure. You'll be fine.

Sent from my iPhone using ThaiVisa app

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To be fair, Joe Bloggs paying a full Y fare isn't going to be selecting a bassinet row seat in the first place...

And it's too bad you're flying from LHR, I'd pay good money too see you kick off at the check-in staff if you don't get your way...

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