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TrueVision to pay extra compensation for HBO cancellation 

By USANEE MONGKOLPORN

THE NATION

 

TRUEVISIONS will pay additional compensation to around 1,000 the subscribers who exited its platinum and gold packages during January 1 to 25, after the company’s cancellation of six HBO channels on December 31, said Natee Sukonrat, chairman of the National Broadcasting and Telecommunications Commission’s broadcasting committee.

 

The broadcasting committee day voted three to one to order TrueVisions to pay add-on compensation to those exiting subscribers. Then it called in TrueVisions to ask if it agreed with the conclusion. 

 

True chief content and media officer Birathon Kasemsri na Ayudhaya said the company agreed with the panel’s resolution.

 

Full Story: http://www.nationmultimedia.com/news/breakingnews/30306761

 
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-- © Copyright The Nation 2017-2-20

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TrueVision to pay extra compensation for HBO cancellation 

By USANEE MONGKOLPORN

THE NATION

 

TRUEVISIONS will pay additional compensation to around 1,000 the subscribers who exited its platinum and gold packages during January 1 to 25, after the company’s cancellation of six HBO channels on December 31, said Natee Sukonrat, chairman of the National Broadcasting and Telecommunications Commission’s broadcasting committee.

 

The broadcasting committee day voted three to one to order TrueVisions to pay add-on compensation to those exiting subscribers. Then it called in TrueVisions to ask if it agreed with the conclusion. 

 

True chief content and media officer Birathon Kasemsri na Ayudhaya said the company agreed with the panel’s resolution.

 

Full Story: http://www.nationmultimedia.com/news/breakingnews/30306761

  thenation_logo.jpg -- [emoji767] Copyright The Nation 2017-2-20

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Most True Stores no longer are honoring the 1000 points compensation, although one said you can use these points on Friday nights only.

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True seems to be having some serious satellite problems right now.  The signal is on/ off and scrambled  here in Nakhon Sawan Province and has been since last night.  I called and their automated answering service said that customers in certain areas cannot receive the DSTV signal due to heavy rain.  It's cloudy here but no thunderstorms or rain, but it is acting like terminal rain fade.!

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Seems that you have confirmed that it's a True problem.  The last time that it happened to me it turned out to be the LNB on the antenna.  Of course when they finally showed up everything was working fine and I had to throw a "farang fit" to get them to change it but it fixed the problem.

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Seems that you have confirmed that it's a True problem.  The last time that it happened to me it turned out to be the LNB on the antenna.  Of course when they finally showed up everything was working fine and I had to throw a "farang fit" to get them to change it but it fixed the problem.

Thanks for the info on the LNB on the antenna. They were at the house changing my old satellite box for a new one and I thought something went wrong with the PVR hook up to the box. The problems didn't start until about 10 minutes after they left, but I will look into the LNB, especially since right now, I don't have a clue what it is (but I will soon).
Thanks

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The LNB (Low-Noise Block Down converter)is  the thingy mounted on the antenna that the cable is connected to. It receives the signal, amplifies it and downconverts it to  intermediate frequencies that can be transmitted over the coax cable to the set top box.  

 

True is supposed to show up today at 1100 and it will most likely be working fine when they come but it was totally unusable yesterday and now, at 0230, it's working but I'm still getting periods of low signal which looks like the beginning stages of rain fade (it's clear with moon and stars out) or sunblock (no sun at 0230).

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13 hours ago, Old Man River said:


Thanks for the info on the LNB on the antenna. They were at the house changing my old satellite box for a new one and I thought something went wrong with the PVR hook up to the box. The problems didn't start until about 10 minutes after they left, but I will look into the LNB, especially since right now, I don't have a clue what it is (but I will soon).
Thanks

Before  you jump on the LNB, it could be something as simple as them not securely connecting the input coax firmly to the new unit. I would do the following:  Turn the unit off and unplug it for about 2 minutes.  Make sure that the antenna connection is tightened down securely.  Plug the unit back in and turn it on,  See what happens.

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Just received a letter from True that they are going to increase the subscription fee up to 7%. First removing a lot of channels and then increase the subscription fee.

 

Yeah someone has to pay for the subscribers that canceled !. Unfortunately we don't have an alternative (iPTV is NO option because of Bad Internet) so we have to stick with them. :bah:

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True came as advertised and replaced the LNB and also cleaned some  bamboo around the antenna.. They are the only option here and have treated me good for the past 18 years.  My boxes are on 24/7 either with TV or their music channels.

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Before  you jump on the LNB, it could be something as simple as them not securely connecting the input coax firmly to the new unit. I would do the following:  Turn the unit off and unplug it for about 2 minutes.  Make sure that the antenna connection is tightened down securely.  Plug the unit back in and turn it on,  See what happens.

Wayned, I want to be sure that the problems I'm having are the same you had, as I did reboot etc. However, on my set, about once or twice an hour, the person on the TV show will say something, the picture will still be there, but there is no sound and you miss that part. It only lasts a few seconds or a bit more, but you lose the subject.

Also, sometimes, the screen goes grey and you miss a minute.

This all started when they gave me a new satellite box, but I kept the old remote as I'm used to it. Somehow, it isn't all synchronized. I doubt it would happen when they are there, but it continually happens. Was this similar to the problems you had?

By the way, I also have 3 connections, but pay for two. Last year, when I wanted to downgrade to gold from platinum, I was told I would have to pay for the third, even though they gave it to me via a special deal about 8 years ago.


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7 hours ago, Old Man River said:


Wayned, I want to be sure that the problems I'm having are the same you had, as I did reboot etc. However, on my set, about once or twice an hour, the person on the TV show will say something, the picture will still be there, but there is no sound and you miss that part. It only lasts a few seconds or a bit more, but you lose the subject.

Also, sometimes, the screen goes grey and you miss a minute.

This all started when they gave me a new satellite box, but I kept the old remote as I'm used to it. Somehow, it isn't all synchronized. I doubt it would happen when they are there, but it continually happens. Was this similar to the problems you had?

By the way, I also have 3 connections, but pay for two. Last year, when I wanted to downgrade to gold from platinum, I was told I would have to pay for the third, even though they gave it to me via a special deal about 8 years ago.


Sent from my iPad using Thailand Forum - Thaivisa mobile app

The LNB problem will normally show up as a total loss of signal with the "no signal" message on the screen or broken/scrambled video that you sometimes get with sun outage.  The plastic cover cracks due to t5he climate and water gets into the unit. If your problem is only showing up on the new box, it's not the LNB but most likely a defective unit and you most likely will have to throw a "farang fit" to get a new one unless it goes tits up when the technician is at your home.  I'm good at throwing ":farang fits" as I have lived here over 19 years.

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The LNB problem will normally show up as a total loss of signal with the "no signal" message on the screen or broken/scrambled video that you sometimes get with sun outage.  The plastic cover cracks due to t5he climate and water gets into the unit. If your problem is only showing up on the new box, it's not the LNB but most likely a defective unit and you most likely will have to throw a "farang fit" to get a new one unless it goes tits up when the technician is at your home.  I'm good at throwing ":farang fits" as I have lived here over 19 years.

Wayned, thanks for the valuable info. It's not the LNB. I will hook up one of the other units and if no problem, it's the new unit. If the same problem, probably a connection.

Usually I don't have problems with technicians coming out as I tip at least Thb 100 on each visit. I learned this 20 +'years ago and they always show up. If the service is really good, I tip more. It works globally.

Again, thanks for the info.


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Wayned, thanks for the valuable info. It's not the LNB. I will hook up one of the other units and if no problem, it's the new unit. If the same problem, probably a connection.

Usually I don't have problems with technicians coming out as I tip at least Thb 100 on each visit. I learned this 20 +'years ago and they always show up. If the service is really good, I tip more. It works globally.

Again, thanks for the info.


Sent from my iPad using Thailand Forum - Thaivisa mobile app


They came today and showed me how I needed a new inline amp, so I bought a new one and they gave a new
LNB unit and new cables and it's much better.


Sent from my iPad using Thailand Forum - Thaivisa mobile app

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