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chris2004

Excellent Mitsubishi Service

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People are always keen to complain about thai service, including me. But it's good to praise them when they get it right. I was really pleased on the service when i bought my new Mitsubishi 6 months ago and today it had it's first service. The service department (on Suvumvit Road passed Jomtien) is new, modern and clean. When i arrived they had my name listed first on a welcome to service customers. A receptionist met me quickly and explained what was going to be done, how long it would take and the cost. I waited in a smart reception area where i could watch them work with free coffee, papers and internet. They finished quickly with a free car wash. The cost of all this, 1,000 baht 20 GBP.

Well done Mitsubishi.

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Thanks for that report. I am presuming this is the new dealer just before The Ambassador going in the Sattahip direction? Also was it a car or truck and how long did you have to wait for them to complete it including the car wash?

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Wont recommend their car washes , most of the dealers here put scratches on cars unless a really professional one.

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I use this dealership as well and whole heartedly agree with the op, spotless clean work shop and great staff, comfortable waiting room with tea,water and coffee also computers free to use will you wait

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Mitsubishi say to have the first service at 1,000 ks or one month and the second service at 10,000 ks or six months. I took my then new Mitsubishi in for it's first service at one month and shortly after realized they did not change the oil and filter as recommended in the service book, took it back at two months and had them change oil and filter, at six months only had about 5,000 ks on the clock so wanted to delay the next service for a while, Mitsubishi dealer said no way or warranty is void. with expensive oil at 750 baht for three litres you would expect it to last longer than about three thousand ks.

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Mitsubishi say to have the first service at 1,000 ks or one month and the second service at 10,000 ks or six months. I took my then new Mitsubishi in for it's first service at one month and shortly after realized they did not change the oil and filter as recommended in the service book, took it back at two months and had them change oil and filter, at six months only had about 5,000 ks on the clock so wanted to delay the next service for a while, Mitsubishi dealer said no way or warranty is void. with expensive oil at 750 baht for three litres you would expect it to last longer than about three thousand ks.

Unfortunately they seem very strict on this. I had a similar experience and because I had completely missed one had to have two services back to back otherwise they would have voided the warranty. Mitsubishi central office agreed with the dealer when I asked.

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^This seems to be a growing trend with all car companies, the threat of voiding the warranty if you so much as remove one screw in the wrong place. I'm not sure if this is more prevalent in Thailand versus other countries or is a trend globally, but they want to force you as much as possible to use their "book service" program, which I understand and is good in most ways, but makes you a prisoner to the dealer service and their prices. You have to hope and trust their pricing will be reasonable and in good faith.

Heaven help anyone who installs LPG in any car before the warranty is up. They will all void any warranty work.

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^This seems to be a growing trend with all car companies, the threat of voiding the warranty if you so much as remove one screw in the wrong place. I'm not sure if this is more prevalent in Thailand versus other countries or is a trend globally, but they want to force you as much as possible to use their "book service" program, which I understand and is good in most ways, but makes you a prisoner to the dealer service and their prices. You have to hope and trust their pricing will be reasonable and in good faith.

Heaven help anyone who installs LPG in any car before the warranty is up. They will all void any warranty work.

as it should - why should a manufacturer be liable for potential issues related to some dodgy 3rd party installation?

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Free service = 1000 baht? What about your guarantee?

So you sit down and have a coffee all very good except my experience with Mitsubishi was that whilst I was having a nice coffee they were in fact putting my car back together in such a way that it was DANGEROUS to drive....I had to get an independent garage to verify this and eventually Mitsu sent a "team" of experts to repair the car at a different garage.....it took weeks to get sorted and I received not even an appology

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Free service = 1000 baht? What about your guarantee?

So you sit down and have a coffee all very good except my experience with Mitsubishi was that whilst I was having a nice coffee they were in fact putting my car back together in such a way that it was DANGEROUS to drive....I had to get an independent garage to verify this and eventually Mitsu sent a "team" of experts to repair the car at a different garage.....it took weeks to get sorted and I received not even an appology

You want an apology for Mitsubishi taking responsibility and sending a team of experts to repair the car?

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Free service = 1000 baht? What about your guarantee?

So you sit down and have a coffee all very good except my experience with Mitsubishi was that whilst I was having a nice coffee they were in fact putting my car back together in such a way that it was DANGEROUS to drive....I had to get an independent garage to verify this and eventually Mitsu sent a "team" of experts to repair the car at a different garage.....it took weeks to get sorted and I received not even an appology

You want an apology for Mitsubishi taking responsibility and sending a team of experts to repair the car?

Why not, it was their shit fitters that caused the unnecessary problems.

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Free service = 1000 baht? What about your guarantee?

So you sit down and have a coffee all very good except my experience with Mitsubishi was that whilst I was having a nice coffee they were in fact putting my car back together in such a way that it was DANGEROUS to drive....I had to get an independent garage to verify this and eventually Mitsu sent a "team" of experts to repair the car at a different garage.....it took weeks to get sorted and I received not even an appology

You want an apology for Mitsubishi taking responsibility and sending a team of experts to repair the car?

Don't be facetious, read the post.

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Its The Group that owns the Dealerships that determines the Service Quality.

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Unfortunately most of the families or groups who run the dealerships are in a CABAL type situation, which prevents price discounting and makes getting cutover redress rather difficult.

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