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Tywais

Immigration Promenada One Stop Service

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Finally some interesting information. Thank you NancyL.

Good thing is; I don't have to go for a long time.

Btw; I'm only a sexagenarian. (thank you; google)

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nice informative post and pics of the new zoo nancysmile.png

the pics and described service show that the zoo is is still aptly named

give u the tom thumb(drum)biggrin.png pom my super duper visa agent is a mere 2 city blocks from your place and at 5000 baht the box and dice plus saloon passage is given. for the needs u requiresmile.png

BTW did u checked the dunnys(toilets) out at the new zoo????

a beautiful evening to allsmile.png

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Interesting that I didn't see many agents in action at the New Zoo. Just one gal from Assist Thai Visa shepherding some clients thru 90 day reports, which is really odd, since you don't have to go do 90 day reports in person. Why did she even have them show up at Immigration? Maybe she was doing re-entry permits and/or extensions with them on the same day. I did see her helping people with those tasks, also. A couple of her clients didn't look very happy and she really was working hard, trying to keep track of multiple clients. Looked like she was doing a good job trying to get her clients thru the new system quickly.

This is in sharp contrast to my friend who was at the New Zoo a couple days ago and said it was crawling with very confused visa agents, clutching handfuls of passports and manila folders of paperwork, trying to figure out who to see to get their business done.

I have a theory, that maybe they're going to keep one of those three Immigration agents who used to handle retirement extensions at the old airport location to deal with the visa agents and their clients.

Frankly, there is nothing the matter with this and it would help to explain the lack of private offices at the new location and the fact they're talking about just having two officers handling retirement extensions instead of three like they used to have.

It would be interesting to get feedback from someone who did a retirement extension in the next few weeks using a visa agent. Given all the new drama, Hubby has decided to go to OS Thai Visa for his retirement extension in November.

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Good report Nancy.

The online reporting is working 100% ... Did mine at 1047 and email approval recd by 1500 today.

Is your reporting in Chiang Mai province, Kaptainrob?

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nice informative post and pics of the new zoo nancysmile.png

the pics and described service show that the zoo is is still aptly named

give u the tom thumb(drum)biggrin.png pom my super duper visa agent is a mere 2 city blocks from your place and at 5000 baht the box and dice plus saloon passage is given. for the needs u requiresmile.png

BTW did u checked the dunnys(toilets) out at the new zoo????

a beautiful evening to allsmile.png

Yes, of course I checked out the toilets. That's high on my list. Back when Hubby and and had a greenhouse/nursery business and (for a variety of reasons) all we could offer our customers was a porta-potty, we made sure it was the best darn porta-potty they'd ever seen.

Like many Thai malls, the toilets at Promenada are few and far between and poorly labeled as to their location. But, like most modern Thai malls, once you manage to locate one, it's up to western standards.

There is a big problem in that Immigration customers won't have access to toilet facilities before the opening hours of the Rim Ping grocery store. I don't know this for a fact, but I did prowl around and look at the conditions and this would be my read. At least at the previous location, you could shimmy thru the opening between the building and the chain-link fence and use the poor-quality toilet which was OK for No. 1, but not suited for anything higher.

I must say that perhaps one reason the Thai mall people have few toilet facilities is to get their customers walking around the mall. I ended up buying some items I didn't intend and doing some banking business at a newly-discovered Bangkok Bank branch, all because I had to pee. I wish I'd found a Truevisions office, because our bill is due in a couple days!

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Hi All

So can someone please tell me what is being processed at the new office and what is at the old one??

I have to do my 1 year renewal by 20th Aug

Thanks in advance

Chris

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Hi All

So can someone please tell me what is being processed at the new office and what is at the old one??

I have to do my 1 year renewal by 20th Aug

Thanks in advance

Chris

Chris, what basis are your extending your permission to stay? If it's because of retirement -- then you're off to Promenada. If it's because you're married to a Thai person, work or volunteer -- then you'll return to the old location near the airport. You can go anytime now, because you can extend your permission to stay 30 days in advance.

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Good report Nancy.

The online reporting is working 100% ... Did mine at 1047 and email approval recd by 1500 today.

Is your reporting in Chiang Mai province, Kaptainrob?

My home (office/pc) is in Chiang Mai but the online system (database) is Bangkok based, afaik.

Why do you ask?

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Good report Nancy.

The online reporting is working 100% ... Did mine at 1047 and email approval recd by 1500 today.

Is your reporting in Chiang Mai province, Kaptainrob?

My home (office/pc) is in Chiang Mai but the online system (database) is Bangkok based, afaik.

Why do you ask?

You're right that the 90-day online reporting system is Bangkok-based, but the local provinces have to approve each 90 day report. The senior officer told me they brought the CM portion of the system down for several days because of the move and that's why I wasn't successful in doing a report for myself when I'd been able to do it for Hubby a few weeks before. Yet, it seems that you, a CM resident, were able to do an on-line 90 day report yesterday, at about the same time when I was unable.

Hmm.... I doubt that the "senior officer" had a complete understanding of what was happening with their computer systems.

I suspect my failure to do a 90 day report on-line vs. success with Hubby's may be more related to the fact that this is my first 90-day report since an out-of-country trip in May and Hubby's last out-of-country trip was in 2014, so he's submitted several 90 day reports since then.

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Going back a while it was indicated by some posters, who claimed to be in the know, that once a new office was created there would be more staff to handle all immigration matters.

It would appear from reports so far that they have simply relocated existing staff to Promenada and not increased numbers.In fact for extension of retirement visas there appear to be less officers

Nancy's comments regarding seating and waiting arrangements are relevant. Sitting outside, if it was in the hot months, would be unbearable. I don't think there is another immigration office in the country where this happens.

I know its early days but it appears to be a pretty shambolic effort from whoever is responsible for the move and its implementation.

Meanwhile the more people that do 90 day reports online or mail and get an online appointment for annual extension will obviously reduce the numbers waiting.That of course is a matter of choice for those who actually enjoy the experience and day out.

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@Nancy - If you've re-entered the country since last 90 day report, online records do not match with an attempted report within the 8 day window.

I can't imagine a national db being manipulated by Chiang Mai, it's not sa if one has to select a reporting region. I imagine it was only access via CNX Immi which may have been interrupted by their relocation.

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Going back a while it was indicated by some posters, who claimed to be in the know, that once a new office was created there would be more staff to handle all immigration matters.

It would appear from reports so far that they have simply relocated existing staff to Promenada and not increased numbers.In fact for extension of retirement visas there appear to be less officers

Nancy's comments regarding seating and waiting arrangements are relevant. Sitting outside, if it was in the hot months, would be unbearable. I don't think there is another immigration office in the country where this happens.

I know its early days but it appears to be a pretty shambolic effort from whoever is responsible for the move and its implementation.

Meanwhile the more people that do 90 day reports online or mail and get an online appointment for annual extension will obviously reduce the numbers waiting.That of course is a matter of choice for those who actually enjoy the experience and day out.

There is only 10 appointments a day available. You can book them up to 100 days ahead of time. Try doing it half an hour after midnight of the first day you can do it. Can't be done they are all gone. Besides it does not change the waiting time for the other people who were not LUCKY enough to get it.

What really would speed things up is if every one used an agent. Then their would be no delays while some one went and got a copy or signed papers or corrected mistakes on the application.

Defiantly the on line 90 day or mail in will help the line to get in for the 90 day. The more that do it the merrier it is for those who don't.

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Going back a while it was indicated by some posters, who claimed to be in the know, that once a new office was created there would be more staff to handle all immigration matters.

It would appear from reports so far that they have simply relocated existing staff to Promenada and not increased numbers.In fact for extension of retirement visas there appear to be less officers

Nancy's comments regarding seating and waiting arrangements are relevant. Sitting outside, if it was in the hot months, would be unbearable. I don't think there is another immigration office in the country where this happens.

I know its early days but it appears to be a pretty shambolic effort from whoever is responsible for the move and its implementation.

Meanwhile the more people that do 90 day reports online or mail and get an online appointment for annual extension will obviously reduce the numbers waiting.That of course is a matter of choice for those who actually enjoy the experience and day out.

There is only 10 appointments a day available. You can book them up to 100 days ahead of time. Try doing it half an hour after midnight of the first day you can do it. Can't be done they are all gone. Besides it does not change the waiting time for the other people who were not LUCKY enough to get it.

What really would speed things up is if every one used an agent. Then their would be no delays while some one went and got a copy or signed papers or corrected mistakes on the application.

Defiantly the on line 90 day or mail in will help the line to get in for the 90 day. The more that do it the merrier it is for those who don't.

Just speculating.

Have you considered that perhaps what immigration wants is for all foreigners to work though agents in order make the visa agency services in Chiang Mai a multi-million baht business at the expense of expats and travelers, all of whom are rich, of course.

If you make the process hellish enough, then individual foreigners may decide their only option is to actively seek out visa agents just to keep from having to stand out in 40+ degree C. sun for multiple hours come the next hot season, no less being able to get a queue (that seems to be ignored now) either at the office or online.

By the way, does Lamphun still have an active Immigration Office or is that a thing of the past.

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I was there on the morning of the 20th (first day) for a retirement extension appointment. Was served promptly. Told to come back after lunch to retrieve my passport. My passport finally appeared around 3:30. They send them to the old office to be signed off by someone. My Thai friend commented, the smell inside was quite strong.

Was there again today for an re-entry permit. They now have moved all the farang outside. No more smell. :)

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Going back a while it was indicated by some posters, who claimed to be in the know, that once a new office was created there would be more staff to handle all immigration matters.

It would appear from reports so far that they have simply relocated existing staff to Promenada and not increased numbers.In fact for extension of retirement visas there appear to be less officers

Nancy's comments regarding seating and waiting arrangements are relevant. Sitting outside, if it was in the hot months, would be unbearable. I don't think there is another immigration office in the country where this happens.

I know its early days but it appears to be a pretty shambolic effort from whoever is responsible for the move and its implementation.

Meanwhile the more people that do 90 day reports online or mail and get an online appointment for annual extension will obviously reduce the numbers waiting.That of course is a matter of choice for those who actually enjoy the experience and day out.

There is only 10 appointments a day available. You can book them up to 100 days ahead of time. Try doing it half an hour after midnight of the first day you can do it. Can't be done they are all gone. Besides it does not change the waiting time for the other people who were not LUCKY enough to get it.

What really would speed things up is if every one used an agent. Then their would be no delays while some one went and got a copy or signed papers or corrected mistakes on the application.

Defiantly the on line 90 day or mail in will help the line to get in for the 90 day. The more that do it the merrier it is for those who don't.

Just speculating.

Have you considered that perhaps what immigration wants is for all foreigners to work though agents in order make the visa agency services in Chiang Mai a multi-million baht business at the expense of expats and travelers, all of whom are rich, of course.

If you make the process hellish enough, then individual foreigners may decide their only option is to actively seek out visa agents just to keep from having to stand out in 40+ degree C. sun for multiple hours come the next hot season, no less being able to get a queue (that seems to be ignored now) either at the office or online.

By the way, does Lamphun still have an active Immigration Office or is that a thing of the past.

I highly doubt they would be involved with that kind of a plan. As for forming a committee. I think Nancy covered it with this statement.

"If a new group of people, with some "sensitivity" could come forward to help and not just to complain, that would be most welcome."

Can you see it all now a group coming forth with sensitivity to tell immigration there new plan is a dismal failure so far. But if you will do this and this and this it will be a wonderful success.

I was there on the morning of the 20th (first day) for a retirement extension appointment. Was served promptly. Told to come back after lunch to retrieve my passport. My passport finally appeared around 3:30. They send them to the old office to be signed off by someone. My Thai friend commented, the smell inside was quite strong.

Was there again today for an re-entry permit. They now have moved all the farang outside. No more smell. smile.png

What time did you get there and what was the number you had? Also what time did you get to see the officer?

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