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Thailand’s Suvarnabhumi named among the world’s worst airports

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Thailand’s Suvarnabhumi named among the world’s worst airports

 

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Suvarnabhumi airport in Bangkok has been named among the top 10 worst airports in the world, according to a new study which measured punctuality, quality and service.

 

Bangkok Suvarnabhumi was ranked in 9th place out of the ten worst airports.

 

The survey was compiled by AirHelp, a firm which specializes in helping customers get compensation from airlines for flight delays, who asked passengers to rate 76 international airports.

 

Passengers were asked their opinion on quality of service, passenger facilities, terminal comfort, check in and security.

 

Kuwait airport was found to be the worse performing, according to the study.

 

British airports fared particularly poorly, with four UK airports, London Gatwick, Manchester, Stansted and Edinburgh all making the top 10.

 

The top airport in the world, with its beautiful gardens, luxurious rest areas, free cinema and theme park was Singapore Changi, followed by Munich, Germany and Hong Kong.

 

Worst 10 airports by ranking

 

1. Kuwait 5.02

2. London Gatwick 5.38

3. Manchester 5.43

4. Newark Liberty, New Jersey, USA 5.92

5. Stansted 6.07

6. Edinburgh 6.10

7. Mumbai, India 6.21

8. Dubai, UAE 6.24

9. Bangkok Suvarnabhumi, Thailand 6.30

10. Delhi, India 6.31

 

Best 10 airports by ranking

 

1. Singapore Changi 9.07

2. Munich, Germany 8.66

3. Hong Kong 8.42

4. Copenhagen Kastrup, Denmark 8.04

5. Helsinki-Vantaa, Finland 8.03

6. Cincinnati-Northern Kentucky, USA 7.94

7. Barcelona El Prat, Spain 7.90

8. Madrid Adolfo Suarez-Barajas, Spain 7.81

9. Auckland, New Zealand 7.80

10. Frankfurt, Germany 7.76

 

The study also looked at airlines but none of the Thai carriers made the top 10 in either the best or worst category.

 

Airlines were ranked on on-time performance, quality of service and claim processing.

 

Thai Airways International came in 57th place out the 87 airlines which featured in the survey.

 

Singapore Airlines, Etihad Airways and Qatar Airways were the 3 best airlines, respectively.

 

Bulgaria Air, SmartWings and Tunisair were found to be the worst.

 

Best 10 airlines by ranking

 

1. Singapore Airlines, Singapore - 8.73

2. Etihad Airways, United Arab Emirates - 8.48

3. Qatar Airways, Qatar - 8.46

4. Austrian Airlines, Austria - 8.38

5. Air Transat A.T. Inc, Canada - 8.29

6. Air Dolomiti, Italy - 8.22

7. British Airways, UK - 8.14

8. Virgin Atlantic, UK - 7.99

9. Aer Lingus, Ireland - 7.97

10. TUI fly Netherlands, Netherlands - 7.95

 

Worst 10 airlines by ranking

 

1. Bulgaria Air, Bulgaria - 4.93

2. SmartWings, Czech Republic- 5.01

3. Tunisair, Tunisia - 5.15

4. Monarch Airlines, UK - 5.16

5. Ryanair, Ireland - 5.21

6. Egyptair, Egypt - 5.27

7. China Eastern Airlines, China - 5.27

8. Pakistan International, Pakistan - 5.31

9. Gulf Air, Bahrain - 5.44

10. Air China, China - 5.48

 

“It's important - now more so than ever - that passenger service is a top priority of both airlines and airports, ensuring they receive the experience they deserve, so it's fantastic to see that Singapore is setting the standard for customer-first service”, said AirHelp's UK manager Marius Fermi.

 

“This research should hopefully give airlines and airports across the world, particularly in the UK, a nudge to improve their quality and punctuality urgently before the travel rush starts this summer.”

 

AirHelp https://www.airhelp.com/en/blog/best-airline-in-world/

 
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-- © Copyright Thai Visa News 2017-06-13

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I wonder how long before this is put down to "old information" or a "misunderstanding". I'm not surprised though, as Swampy is a dump. 

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Totally agree. DMK is even worst.

Sent from my SM-G935F using Tapatalk

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11 minutes ago, webfact said:

Thailand’s Suvarnabhumi named among the world’s worst airports

 

No, actually world's worst shopping centre with a runway.

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I think Survanambhumbi is alright generally but passport control can let it down.

 

Manchester's the same, passport control there can be really slow too, other than that it's not a bad airport, granted no theme parks but apart from that has everything else you need. 

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How many ranking sites exist?

How many list Emirates and Qantas in the top 10? Many.

Does this site? No.

 

About the airport list: they must have used a quite small selection.

Manila not being in the worst list?

No central Asian/Russian/African/South American airports worse than Suy.?

 

Incheon, Seoul not on the top 10?

etc.etc.

 

Laughable.

If you compare the "worst airport" lists you will find that they all use quite arbitrary selections.

 

I dump this ranking list/site.

 

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Always said it was a dump and outdated.  They need to bulldoze this tin shed and build a modern user friendly one.  The international departures dont even dock at the terminal.  We fly from CNX to Melbourne and when we arrive at BKK its a 2 km walk to the departure lounge then its 2 km bus trip out onto the tarmac and a climb up into the plane.  Something you would expect in the 1930"s   Bomb the relic and build one for today.

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Surprised Emirates are not in the top 10 list, and East Midlands airport not on the worst airports list, that really is dire.

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This appears to be some little "start up" company that is trying to make a name for itself.

 

It looks like they use the same data as most of the other "ranking" sites and then select different criteria to make their lists.  After browsing some of their top airlines/airports list I don't think I'd ever use their site as a reference.

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2 minutes ago, Orton Rd said:

Surprised Emirates are not in the top 10 list, and East Midlands airport not on the worst airports list, that really is dire.

As I wrote this list is just another arbitrary subjective thing.

You need at least 10 of these lists to make up the median :smile:

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5 minutes ago, Kerryd said:

 After browsing some of their top airlines/airports list I don't think I'd ever use their site as a reference.

It's for the bin.

Frankfurt in the best list?

This patchwork labyrinth?? :cheesy:

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Swampy is one of my favourite airports, what with its beautiful architecture and low priced good quality food, everything is well laid out, modern and accessable, never had delays of any kind either arriving or departing.

 

Although, Im sure those that hate all things Thailand will be rushing to agree with this nonsense article.

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47 minutes ago, shady86 said:

Totally agree. DMK is even worst.

Sent from my SM-G935F using Tapatalk
 

Kuala Lumpur Low Cost Terminal not much better - long ways to and from Gates - DMK slowly now new People movers get installed. ?

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