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rooster59

Chaos at Don Mueang as unstaffed immigration desks leave thousands of passengers stranded

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Chaos at Don Mueang as unstaffed immigration desks leave thousands of passengers stranded

 

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Image: Piyabutr Saengkanokkul

 

Thousands of tourists were left queuing for more than four hours at Don Mueang airport on Friday night.

 

The reason was due to unstaffed immigration desks and several flights landing at the same time, officials said.

 

Immigration said that airport officials did not provide them with an updated arrival schedule and consequently desks were left unmanned and unable to cope with the influx of passengers.

 

Immigration chief Pol. Lt. Gen. Nathathorn said that a number of flights which had been delayed due to bad weather then arrived at the same time.

 

Photos of the mayhem were shared on Twitter and Facebook.

 

Sanook News reported about Piyabutr Saengkanokkul, a lecturer at Thammasat University was waiting for his wife who was arriving from Singapore.

 

Mr Piyabutr shared a photo of the crowded arrivals hall and said that it took more than four hours to clear immigration and that one passenger fainted after being forced to wait in line for so long.

 

Thai site Daily News claimed that 25 flights arrived which contributed to the long queues and that almost 5,000 passengers were affected in the delays which began around midnight and lasted until just before 5am on Saturday morning.

 

 

 

Passengers at Don Mueang experiencing delays both at baggage check in and immigration are nothing new.

 

In response to complaints of slow check-in facilities, last month airport chiefs announced that x-ray machines would be relocated and the number of machines increased from four to ten.

 

Also last month, a passenger branded Thai immigration at Don Mueang “a disgrace” after it took him one hour and 45 minutes to get through passport control and said the airport was a safety risk.

 

The passenger identified as ‘Greg T’ wrote to The Nation to complain about his experience. He claimed the situation was so bad, people were forced to urinate on the public concourse.

 

“I saw three different puddles of urine on the floor where people had no choice but to go, as you would never catch your flight if you left the impenetrable crowd.

 

“The floors had become sticky with urine being walked throughout. People were surging and ducking under ropes to queue-jump as they panicked about their flights boarding.  

 

“The problem here is not merely one of “service” but also of the security and safety risks of so many people being jammed into that airport area”, he added.

 

 

 
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-- © Copyright Thai Visa News 2017-08-06

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Oh boy, standing in puddles of urine for many hours in row...Welcome to Thailand you quality tourists! :post-4641-1156694083:

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Always easy to blame the other, shame!

 

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25 minutes ago, rooster59 said:

Thai site Daily News claimed that 25 flights arrived

earlier in the article 'several flights...'; nice job on the part of the airport 'officials' and controllers:saai:; cant seem to see that a bunch of flights are arriving at the same time ? that is conforting

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I wonder if this is some sort of protest. AoT is a big money-spinner. Immigration (a branch of the police) always looking for ways to "self-fund" and bigger income streams. AoT may be being held to ransom here.

 

i.e. "If you don't want your airports smelling of Chinese pee, you need to pay us more to open more booths."

 

Note how immigration immediately blamed AoT for the problem.

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Perhaps this immigration task can be contracted out to King Power?

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29 minutes ago, rooster59 said:

people were forced to urinate on the public concourse

 

I've always wanted to do that on my way out of Bangkok.

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Another success story for Thailand's tourism sector. The incompetence in allowing this to happen is staggering, but no real surprise to those of us who have been here a while. Immigration need to seriously improve their communications with air traffic control. How on earth can you not know that a bunch of planes are coming in, and once they have, how can you not get some bloody staff at posts for four hours?

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1 minute ago, darksidedog said:

 How on earth can you not know that a bunch of planes are coming in, and once they have, how can you not get some bloody staff at posts for four hours?

They did not get a time table.

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1 minute ago, darksidedog said:

Another success story for Thailand's tourism sector. The incompetence in allowing this to happen is staggering, but no real surprise to those of us who have been here a while. Immigration need to seriously improve their communications with air traffic control. How on earth can you not know that a bunch of planes are coming in, and once they have, how can you not get some bloody staff at posts for four hours?

You are assuming the reason was incompetence. I suggest that this was a deliberate act of sabotage by Immigration for more money from AoT. We have seen this before.

 

It is important to look behind official press statements in Thailand as they are usually some form of lie.

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And to add to injury many immigration staff are not familiar with the Permanent Residence Book or the 1 year Business Visas and how to process them.

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10 minutes ago, trogers said:

Perhaps this immigration task can be contracted out to King Power?

I couldn't afford the price of the passport stamp if that was the case.

Is there a priority or over 70's lane in DM as there is in Swampy?

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Off topic posts and replies have been removed.  Someone's encounter at 7-11 is not related to the immigration staff problem at Don Mueang airport. 

 

7. Please do not post off-topic responses in an attempt to hijack the thread. Such posts will be deleted. 

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