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B Visa extension cancellation


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Good morning Everyone,

 

Following issue occurred. 1 Foreigner working for us has been to the immigration to extend his visa this morning, the extension was denied as he hasn't cancelled his last visa extension with his previous employer. After he left his previous employee, he flew out of the country to Europe, came back to Thailand on a tourist visa and went then to Laos to get a B visa with us. The immigration officer will only accept the cancellation letter of the labour department when his old work permit was returned. The problem is that his previous employer can't locate this document anymore  and is not willing to cooperate either. Now what can be done to cancel his old visa extension at the local immigration?

 

Many thanks in advance

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